SMF is free and open source software, and we will never charge for it. We do however appreciate donations, as they pay our servers' coffee! If you can and wish to help us keeping them in good shape, consider donating! We thank you for any donation you can make. As a thank you, for donations of $50 USD USD or more, we give you a snazzy Charter member badge and access to our helpdesk for an year.
Please note: The donation uses SMF's "subscription" service - so PayPal submits the payment as a yearly, recurring payment. Please check the settings for recurring payments on your PayPal account to confirm or disable this recurrence.
While the process to install SMF is quite simple, there are times when everyone just wants to be up and running fast. If you don't have the time to install SMF yourself, one of our Support Specialists will be more than happy to do it for you. Just open a helpdesk request, with your hosting information, and your forum should be up and running within twenty-four hours. We only guarantee one installation per year with your membership, though are always happy to answer any questions you have about installing SMF.
Though most of our upgrades can be installed in a few clicks via the SMF admin center, our Support Team is more than happy to upgrade your install for you. We unfortunately cannot perform the upgrade for you if you've installed any custom mods
or code hacks, though we're more than happy to answer questions about the upgrade process and point you in the right direction.
Your Charter Membership donation gives you access to a semi-private section of our Community forum, as well as a spiffy badge under your name showing that you are a Charter Member. In the Charter Members section, you can discuss things outside of general public view with members of the Team and other Charter Members. You also will be given a year of access to our priority support Helpdesk, staffed by members of our Team. This means you will receive private, one-on-one help without having to post in the public support boards. Do remember, however, that Simple Machines is fully run by volunteers; we are not able to help you with certain things such as moving your site from one server to another or directly interacting with your users. While some of the members of our Team do speak multiple languages, and we encourage SMF's international communities
, we only can guarantee support in English
We hope that we have been able to convince you that you need a Charter Membership as it is a good way to support Simple Machines, SMF, and the team of volunteers that have devoted their free time to make SMF what it is today.
To signup for a Charter Membership you will first need to register an account on the community forum. You can register here. If you already have an account please login to continue.