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[Unknown]:

--- Quote from: lyrae on May 04, 2005, 11:54:56 PM ---Fortunately a guy related to the community the board revolves around offered us a hosting deal with his own company, a small business, and everything has been WONDERFUL since then. I know this is a lot of capitalised words, but man, the last two weeks have been so painful and it's wonderful to be with a host who knows what he's doing.
--- End quote ---

I'm very sorry to hear it was painful, and I wish there was more I could have done to help.  But, I'm very happy to hear things are going better now.


--- Quote ---I so appreciate all your efforts to help me through with my former host. I guess it was just a lost cause -- they had no idea what they're doing and I have no idea how they're still in business. Instead of Canaca I now only refer to them as Can'taca. I also found the Better Business Bureau report on them, and let me say it's not pretty. They've informed the BBB that they will no longer so much as acknowledge any complaints from them. I just hope I manage to get a refund per their 30-day money-back guarantee... this whole thing has just been a nightmare.
--- End quote ---

Unfortunately, this is all to common.  I don't know if this will make you feel better (it wouldn't me), but there are a lot of hosts out there that really have no clue, and just do it as a way to get quick money or because they've grown to fat for their belts.  For example, one host a client of mine was with has been listed in the top 5 of a lot of supposedly objective reviews... let me just say, it was not in the top five.  I have never seen better service than from people like charlottezweb, Thunderace, Xrd.nl, Douglas, and other like people who post here from time to time and own their own small hosting company.

It's also just as easy to find a smaller hosting company that is very very bad to go with.  I had a personal friend who was really swindling some clients, and giving them relatively poor service.  Whenever he had a moderate or worse problem, he'd just call me and beg me to fix it for him.  He wasn't a bad guy, really, and I think he meant to do better; but hosting just wasn't his thing, and he was trying to do it anyway.

My point is... don't feel bad.  It happens sometimes, and often you can't tell until it's too late - just as in this case.  In the long run, it's alright now... and the fact that it really hurt the ads you put out is unavoidable.  There's really not much you could have done to have known, and what's done is done.


--- Quote ---Again -- thank you. I hope to never have to post in this thread again! You've given me a great impression of SMF support (coming from a PHPBB, this is wonderful to see).
--- End quote ---

Thanks... and to think, I felt relatively useless and powerless in this topic :(.  Give me a bug, and I can fix it so much easier ;) (yes, I realize it's a bad thing I like bugs.)

-[Unknown]

lyrae:

--- Quote from: [Unknown] on May 05, 2005, 12:19:28 AM ---
--- Quote from: lyrae on May 04, 2005, 11:54:56 PM ---Again -- thank you. I hope to never have to post in this thread again! You've given me a great impression of SMF support (coming from a PHPBB, this is wonderful to see).
--- End quote ---

Thanks... and to think, I felt relatively useless and powerless in this topic :(.  Give me a bug, and I can fix it so much easier ;) (yes, I realize it's a bad thing I like bugs.)

--- End quote ---

Ha. Well, at least that way you're fixing your own problems instead of trying to understand some company's massive fsckups.

I posted an extensive review of Can'taca in the Hosts & Hosting forum. http://www.simplemachines.org/community/index.php?topic=35057.0
I hope it helps someone out there!

jerm:
hey,
just to put in my few cents worth, not sure if you still visit this boards, but
i was with canaca, and i know exactly how you feel. i got my money back, although i had to fight for it.. i was just about to go to the 'better business bureau' of canada if they didn't.. took about 15 tickets before i got my money back.
also save the refund ticket incase they never actually send you the money.
on another note to show how incredibly unorgainzed this hosting is,
i cancled my account on dec 31, 2004,
i got an email from them about 5 days ago telling me that they upgraded a server program.. phpbb2.. i haven't had a server with them for 5 months..
i just sent them back a reply and laughed at them.

so ya.. there was no saving your server cause canaca doesn't know anything about everything.
sucks you had to go through the same thing so many ppl do with that company, they just keep getting ppl cause of their low prices and high bandwidth/hard drive
i can go on and on about this host, but i'll stop here..
lol maybe you should have a thread sticked about hosts not to go to

-edit-
and i just had to write this.. even though its offtopic cause now im fustrated again
if you go to www.phpbb.com, at the bottom you'll see a link
"phpBB Hosting at $7.95", i thought since it was in words, that php worked with that company cause that was the best place to host phpbb.. so i got it.
little did i know.. i even comlaiend on their forums about it, emailed the 'owner' (with no response) and my threads got locked.. so phpbb didn't care that they were advertising the worse hosting company
and thats why i went out looking for a new forum type.. and i find myself here lol
*trys to calm down again*
-end edit-

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