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emanuele:

--- Quote from: ARG on June 13, 2012, 01:07:39 AM ---To get back on topic, I also feel that the boards here can be a bit overwhelming, especially to those that are new to the community forum thing.

--- End quote ---
And you don't even have access to the team boards!! That's overwhelming!!! :P


--- Quote from: Arantor on June 10, 2012, 12:18:32 PM ---I do think moving the support boards further up than bug reports will help, though. Though I'd argue the news area needs to stay at the top.

--- End quote ---
Don't touch my Bug Reports over there!! :P
Less scroll for me is good!

Arantor:
I have seen the team boards, I did at the time go back and read every topic since 2003 (there were 105 pages then!), yes, that's overwhelming.

As far as moving bug reports goes, if it's moved as suggested, you might have to scroll more to get to it (or bookmark it!) but you'll have more real bugs and less not-really-bugs in there to deal with...

MrPhil:
Just to rattle the cage a bit...

The problem seems to be getting worse. Site Comments and Feedback/Discussion seem to have become the dumping ground for every noob's questions. There are more "Moved to x.x Support" topics than real posts!* SMF needs to reorganize its boards!!!! Stop being lazy, guys, and move Support up right after News. This is a matter of proper organization and human factors. It should be obvious that the current layout and forum size is overwhelming many users.

* and please, a mod/feature to evaporate "Moved to" topics after 7 days (default time).

There was mention earlier that practically every topic involves a post asking what SMF version and mods. Why not make (and use) a mod that requires entry of the SMF version and mods? Or at least, new topics are partly pre-filled with a template asking for the needed information? The template could vary by board (and language). E.g., Site Comments wouldn't need such information.

I still think that child boards for certain common problems (spam, undefined indexes, etc.) would be useful organization, so that overwhelmed noobs won't feel desperate and drop their new topic in any old place. Certainly, if I were running this forum that's what I'd do.

Arantor:

--- Quote ---There was mention earlier that practically every topic involves a post asking what SMF version and mods. Why not make (and use) a mod that requires entry of the SMF version and mods?
--- End quote ---

Back in the mists of time something like this was put in place. The problem is that users put the bare minimum in to be able to get through the form.


--- Quote ---I still think that child boards for certain common problems (spam, undefined indexes, etc.) would be useful organization,
--- End quote ---

You'd still have a lot of people posting things in the wrong place anyway. The solution, simply, is fewer boards, not different boards.

MovedGoalPosts:
Automated removal of moved to topics is essential.

I like the idea I've seen over on Simple Portal's site that extra field are added in the user's profile so they can at least state the forum and portal version.  Might be possible to do something in that vein here?  Although clearly defining the board into SMF 1 and 2 sections would alleviate a lot of that.

Noobs will always have problems with where to post, since they have the least understanding of what might be causing their problem. 

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