SMF Development > Feature Requests

2.x registration problems

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Arantor:
Well, how about putting in a second email box for confirmation (to make sure they actually put the right thing in), plus building in a contact-page by default?

I don't necessarily think we need to make it as complicated as is being intimated. If the contact page is available built in, people can contact the admin rather than coming here, because they feel like they have a way to contact admins rather than here.

I mean... why do people come here for help? It's because there's nowhere for them to go generally to contact the admin. So give them a method to contact the admin.

MrPhil:
My whole original point is that a forum registration process does not by default give any contact method from would-be member to the administrator, should something go wrong in the process. People end up coming here to ask for help getting in. We should help forum admins and their members by making it easy to set up a way for the latter to contact the former to get help, as well as an estimate for how long it should take things to happen (e.g., it's admin approval, so don't start asking in 15 minutes). As part of forum installation, we guide admins in configuring this part of the registration process, so would-be members have a point of contact (whether it's a form or an email address). Admins can't forget to do this task. Preferably, this contact method should not be publicly exposed, so that mail spammers can't easily harvest the email or flood the admin with spam via a form. Obviously, there's nothing to keep some dip****** member from giving out an email address to spammers, but an email address could be quickly changed if the admin starts getting spam on it.

Arantor:
That's the point... so instead of creating a whole new chain of contact, that's fraught with all sorts of issues, why not just have a direct contact feature in the forum instead?

Why do would-be members have to go the long route when all they want to do is contact a forum's admin? Surely by making a method of communication available *directly on the site*, by default, would be infinitely faster, robust and cleaner than any complicated method you could hope to conceive this way?

emanuele:

--- Quote from: Arantor on July 02, 2012, 07:54:16 PM ---Well, how about putting in a second email box for confirmation (to make sure they actually put the right thing in), plus building in a contact-page by default?
--- End quote ---
I think that was one of the things "in-the-air"...not done yet...
* emanuele takes yet another note :P

--- Quote from: Arantor on July 02, 2012, 07:54:16 PM ---I don't necessarily think we need to make it as complicated as is being intimated. If the contact page is available built in, people can contact the admin rather than coming here, because they feel like they have a way to contact admins rather than here.

--- End quote ---
Yep, that was what I had in mind: a contact form.
 was just thinking if the "contact" should be in the form of a PM to the admin or some kind of log (I'd exclude to have only an email sent to the admins because the email not sent is one of the most frequent problems and if it is not sent to the would-be member I could expect some problems in sending it to the admin too...less likely, but still possible), nothing more.

Arantor:
Agreed on the part about the email situation.

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