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Author Topic: Helping us to help you  (Read 36003 times)

Offline Gary

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Helping us to help you
« on: May 11, 2011, 04:22:00 PM »
Hey Everyone,

I thought I'd just take a moment from reading the Graphics and Templates support topics and from noticing this in recent weeks that I feel a small tips that'll help you get your problems resolved much faster.

Diagnosis:
For diagnosing the problem you're having, it'd help if in your first post, you outlined which version you're running, at the time of writing (May 2011) this could be 1.0, 1.1 or 2.0 (though I hope you're not running 1.0 :P). These versions have very different templates, and position things differently.

Like versions, we'd also need to know the specific theme you're running. Some designers, like to modify as many templates as they can, or just totally edit the file to hell, so we'd need to know what the code looks like within that file.

Also, when outlining your problem, please be as descriptive as possible. Basically, just follow the tips offered in the How do I ask support questions the smart way guide on the Support Wiki.



In my years, one thing I've come across very often is a Parse Error. These can be easy fixes, so when asking for help with these, please include the line the error is on, plus ten lines either side of that line eg, if the error is on line 45, then include lines 35 through 55.

I hope these tips will help you in your theming needs.

-Gary M. Gadsdon
Gary M. Gadsdon
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Offline MrGrumpy

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Re: Helping us to help you
« Reply #1 on: May 11, 2011, 04:33:45 PM »
This is an issue that has been happening for quite a while - personally I think there should be an "info box" above the post input textbox with a reminder that it is easier and quicker to receive help if smf version, theme, a link etc. are included in posts when asking for help.
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Offline sandy89

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Re: Helping us to help you
« Reply #2 on: March 21, 2012, 05:07:13 PM »
Thanks for the inforamtion.

Offline leomo

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Re: Helping us to help you
« Reply #3 on: March 09, 2014, 06:24:37 AM »
Hi, I am new this forum. i read your solution. but i am not clear this line " you outlined which version you're running"

Thanks

Offline Gary

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Re: Helping us to help you
« Reply #4 on: March 09, 2014, 07:32:09 AM »
It means exactly that. When you're describing your problem, tell us which version of SMF you're using.
Gary M. Gadsdon
Lead Customiser
Do NOT PM me unless I say so
Look here are three little dreamers,
ready to impress everyone
Listen up, cos it's not over
Our time has just begun!

The War of the Simpsons
Bongo Comics Fan Forum
Youtube Let's Plays
^ Current Game: Final Fantasy IX