General Community > Site Comments, Issues and Concerns

Registration bug: No fallback for failed email address

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pbfoo:

--- Quote from: Colin on April 22, 2012, 02:04:10 PM ---Sorry for the trouble. SMF has certain protections in place to stop spammers from registering accounts.
--
Also I can't imagine comcast filters emails from SMF are you sure you entered your correct email initially?

--- End quote ---

I can't be sure that Comcast filtered it, but I am sure that I entered my email address correctly, which I checked multiple times, and that multiple attempts at re-send did not result in received mail, not even in my spam folder.  On the other hand, re-registering with a gmail address that forwards to my Comcast address generated a verification email that arrived immediately.

I have observed in the past that Comcast can be rather trigger-happy to blacklist entire domains, so that totally innocuous places like say IEEE get their email blocked.  This could even be the result of SM's anti-spam efforts, because if there are millions of attempts to create spam accounts, you will be sending millions of essentially identical verification emails.

However, getting back to your theory that I mistyped my email address, what is the fallback if I type my email wrong?  Currently you are SOL, unless you happen to be clever enough to realize that if you use a different browser you can register with a different email.

pbfoo:

--- Quote from: Yoshi2889 on April 22, 2012, 02:57:49 PM ---Are you sure the e-mail didn't get into your spam folder?

--- End quote ---

Answered in my previous post composed while you were typing.  Yes, I'm sure.


--- Quote from: Yoshi2889 on April 22, 2012, 02:57:49 PM ---It's a horrible service for a provider to remove e-mails from a mailbox because they think it's "spam".

--- End quote ---

Well, I can sympathize with them to some extent, if it were done right, which it isn't.  I don't necessarily want them to let through 10,000 spam emails to my mailbox every day.  However, what they fail to do is provide me any mechanism to whitelist addresses or domains, or to determine whether in fact they did filter some email to me.  And, please don't tell me to tell them.  They don't provide any way to tell them anything, and if they did, they wouldn't pay any attention anyway.

Yoshi:

--- Quote from: pbfoo on April 22, 2012, 03:07:48 PM ---
--- Quote from: Yoshi2889 on April 22, 2012, 02:57:49 PM ---Are you sure the e-mail didn't get into your spam folder?

--- End quote ---

Answered in my previous post composed while you were typing.  Yes, I'm sure.


--- Quote from: Yoshi2889 on April 22, 2012, 02:57:49 PM ---It's a horrible service for a provider to remove e-mails from a mailbox because they think it's "spam".

--- End quote ---

Well, I can sympathize with them to some extent, if it were done right, which it isn't.  I don't necessarily want them to let through 10,000 spam emails to my mailbox every day.  However, what they fail to do is provide me any mechanism to whitelist addresses or domains, or to determine whether in fact they did filter some email to me.  And, please don't tell me to tell them.  They don't provide any way to tell them anything, and if they did, they wouldn't pay any attention anyway.

--- End quote ---
I think an e-mail provider should at least provide a "Spam" folder if they have some kind of filtering service, in which mails get stored and for the heck of it, removed after 30 days.
Of course as you said you can't tell them anything but that's my 2 cents.

I guess this is an issue with your e-mail provider though.

Anyhow, I requested to move this topic to Site Comments, since it's not directly related to SMF as the software.

pbfoo:

--- Quote from: Yoshi2889 on April 22, 2012, 03:13:03 PM ---
--- Quote from: pbfoo on April 22, 2012, 03:07:48 PM ---
--- Quote from: Yoshi2889 on April 22, 2012, 02:57:49 PM ---Are you sure the e-mail didn't get into your spam folder?

--- End quote ---

Answered in my previous post composed while you were typing.  Yes, I'm sure.


--- Quote from: Yoshi2889 on April 22, 2012, 02:57:49 PM ---It's a horrible service for a provider to remove e-mails from a mailbox because they think it's "spam".

--- End quote ---

Well, I can sympathize with them to some extent, if it were done right, which it isn't.  I don't necessarily want them to let through 10,000 spam emails to my mailbox every day.  However, what they fail to do is provide me any mechanism to whitelist addresses or domains, or to determine whether in fact they did filter some email to me.  And, please don't tell me to tell them.  They don't provide any way to tell them anything, and if they did, they wouldn't pay any attention anyway.

--- End quote ---
I think an e-mail provider should at least provide a "Spam" folder if they have some kind of filtering service, in which mails get stored and for the heck of it, removed after 30 days.
Of course as you said you can't tell them anything but that's my 2 cents.
...

--- End quote ---
Well, if you use their [horrible] website to access your email they do provide optional spam filtering and a spam folder.  However, they also blacklist sources and domains whose emails never make it far enough to get to a spam folder, because their servers refuse connection requests from those addresses or domains.  That's a reasonable strategy on their part to minimize load factors from spam, but as I said, poorly implemented.  I use pop3 and don't use their spam filtering.  I use thunderbird, and keep everything on my own machines.

emanuele:

--- Quote from: pbfoo on April 16, 2012, 03:54:52 PM ---There is no provision to get around such a problem.  In particular, if I claim I never got the verification email, I should be offered the opportunity to register with a different email address.  Hell, that could happen if I made a typo in my email address, for that matter!  But no, if I try to register again, even with a different user name, you disallow it.  I had to be clever, and register with a different browser, a different username, and a different email address.

--- End quote ---
1) two users with the same username cannot exists (that is basic);
2) two users with the same email cannot exists (basic again, we cannot allow anything like that);
3) when a person register to a forum the only thing the "forum" knows about him is the email address;
4) in order to reduce spam and/or multiple registrations a person is allowed to register only once per session (it means that if you close your browser and you open it again you will be able to register again (this is a very basic spam protection function).

That said, at the moment the moment there isn't any fall-back: if you fail to type your email you have to register again with a different username (and changing the session (i.e. close and open the browser or use another browser)).
If the email doesn't arrive you can ask for a new email (maybe the second will arrive.
If your email provider cuts down entire domains just because "they can"...well...they are just stupid.

A possible solution could be to allow to change the email based on the session of registration...that *could* work...

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