SMF Support > SMF 2.0.x Support

PHP WSOD! Help?

(1/1)

nom_de_plume:
Hello,

I'd like to preface this with I *have* read the Online Manual, the "read first" & the particularly helpful "installed a mod, broke your forum?" post. :)
I'm virtually (read: totally) tech-retarded. The other admin who's much more savvy is unavailable & I'm hoping that you guys can help give me some info that will help him when he gets back.

To the best of my knowledge, the situation seems to be this: we seem to be out of memory. we have 64MB, the host will not increase it. I suspect a simpleportal mod is just using too much & we're getting a php wsod (white screen of death! whoever named it as such was a genius)

Can't seem to uninstall via smf, unsure if we can uninstall via CPanel, we have a backup from June (although I was reading the post about the auto backup SMF has to go back before mod was installed, I feel sufficiently idiotic at this point...will need to figure out how to un-archive the backup.)

Everything was working fine, we added a shoutbox which was hassle free for several weeks & then added a block for an RSS feed & here I am 2 days later.   :'(

I am hoping that someone out there can please take pity on me & offer up any advice they can. I would love to have all of my answers come from one source vs. trying to gleen as much info as possible from 13 different sites & ending up far more confused than I need be.

Also, aside from obviously backing-up before any changes, is there any advice for upgrading our forum (with the shoutbox, rss feed, etc)  without crashing it? I've seen plenty of gorgeous smf sites that are feature-heavy & I don't understand why we can't have the same thing.

Many thanks for any replies & apologies for being terribly lost & out of my league. Thank goodness for places like this that allow a window of hope into my "OMG-I'm-going-to-stab-things" last
24 hrs.

Thanks again!

MovedGoalPosts:
Are you able to log in to your forum at all?  Try various options including directly to your forum, rather than the homepage of your website that might be taking you through your portal.

If so get into the admin panel and put the site into maintenance mode.  That should stop other users connecting which might give you a chance to prod around a bit.
Admin > Configuration > Server Settings > General  and check "enable maintenance mode".  At that point only admin users should be able to do anything.

It sounds like one or more of your portal's blocks is causing the overload, so initially you can try just disabling them.  I'd suggest that RSS feed is the concern, but equally shoutboxes can prove resource hungry.

As you have access to your site's cpanel, grab a backup now before you do anything - database and all the web files.  And remember in the future a backup every couple of months is not enough. 

nom_de_plume:
Thanks very much for the reply, I can not access the forum at all. I have tried alternate entries other than homepage & I'm getting the same blank white page.

I have definitely learned my lesson re: backing up more frequently & prior to any changes.

At this point I guess the only option is to lose everything post-mod application?

Re: the (seeming) inability to have the shoutbox & rss feed. Is there a way around this if the host will not increase our memory? I see so many other forums using the same version smf/simpleportal ...does this just mean that they have more memory to run these?

Apologies again, I'm not the tech-oriented Admin so if I'm asking ridiculous questions it's simply because I'm a layman trying to make sense of something well over my head.

Thank you movedgoalposts for your time & consideration!
It's very much appreciated!

MovedGoalPosts:
If your problems are likely to stem from a SimplePortal block you have active, it may be worth posting over on the SimplePortal site.  They may be able to point you at backdoor ways of turning blocks off by edits to a php file or the database itself, that would then restore your access to your board so you can start to rework things.

The wind back autobackup thing you are talking of is only activated when you add packages to SMF.  I'm not sure that it would have recognised your adding a block into SimplePortal.

Labradoodle-360:
My guess is that if it's a memory issue a shoutbox would definitely be a problem. Who's your current host? I'd agree that SimplePortal would be the best approach, but I'm sure someone would still be able to assist you here.

Navigation

[0] Message Index