General Community > Site Comments, Issues and Concerns

Make first posts in support boards a form?

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emanuele:
I wonder what kind of information you would request to fill in. :P

Would it be mandatory? (i.e. no filled field no post?)
In that case what if the user has the forum unavailable due tu a php error? (just an example)
Would it be optional?
In that case, how many people do you think would fill it? :P

* emanuele likes devil's advocate role. :P

Yoshi:

--- Quote from: emanuele on March 26, 2012, 11:32:56 AM ---I wonder what kind of information you would request to fill in. :P

Would it be mandatory? (i.e. no filled field no post?)
In that case what if the user has the forum unavailable due tu a php error? (just an example)
Would it be optional?
In that case, how many people do you think would fill it? :P

* emanuele likes devil's advocate role. :P
--- End quote ---
Case 1: Maybe a "Type of error" drop down, which activates the field when an option is selected where the file can be gathered.
Case 2: Almost none, I guess :P

Kindred:
We've tried things like this before....   and 99.9% of the users either ignore it or post nonsensical choices which usually means they just randomly selected the mandatory fields.

don't know know that you have to give them support and know what they want by osmosis...

AngelinaBelle:
We get a real variety of users.

What type of information have we tried to require users to supply?

Douglas:
Maybe what we could do is create a form that's sort of integrated on the Admin side (yet can still operate independently) that would essentially precompile detailed statistics where all they have to do is copy from their site and paste over here.

Something along the lines of "Generate Detailed Report for SMF Troubleshooting" and it'd include SMF version, list of mods installed, basic forum statistics, the last 10 error log entries (sorted newest to oldest), etc.

This would need to be set up in such a way that it could operate regardless of a forum's operability, except for active connection errors.

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