Guys guys guys, no fighting, please.
@arrowtotheknee: I am sorry for you and your father, I honestly didn't know - However, I can agree with meetdilip at some points.
He's just like me - He's trying to follow up the support in the topic whilst trying to solve the problem on his own. That's why it seems like "information is ignored", but in fact the user is just posting his own suggestion, fast-forwarding over the previous information and as such skipping some of it.
And, if I may ask anyway, why are you creating new accounts all over the place? This is confusing lots of members, to be honest. Somebody comes in, looks like a new person but in fact is somebody with a lot of experience which has been on this forum for way longer..?
(I'm sorry this is going off-topic, if you don't want this discussion anymore, just tell us so we can continue with the real subject