General Community > Site Comments, Issues and Concerns

Registration bug: No fallback for failed email address

<< < (3/4) > >>

青山 素子:

--- Quote from: Yoshi2889 on April 22, 2012, 02:57:49 PM ---Are you sure the e-mail didn't get into your spam folder?

--- End quote ---

I can be pretty sure Comcast is blocking the simplemachines.org outbound mail server again. They've done it in the past many times, and it always takes forever to persuade them to fix it. They're almost as bad as AT&T, where their removal service will tell you there is no block when there clearly is (I had to start pestering the actual network admins to get that fixed).



--- Quote from: Yoshi2889 on April 22, 2012, 02:57:49 PM ---It's a horrible service for a provider to remove e-mails from a mailbox because they think it's "spam".

--- End quote ---

They aren't removing it. They're rejecting all mail with a 500-series error (permanent delivery error). Since SMF doesn't process non-delivery receipts (it's not a mail tool, so it wouldn't make sense to do so), the software has no way of knowing the message wasn't delivered.

The problem is that it is entirely likely nobody on the team is dealing with NDRs and so they probably don't even have a clue that a huge ISP is blocking things.



--- Quote from: emanuele on April 22, 2012, 03:45:21 PM ---A possible solution could be to allow to change the email based on the session of registration...that *could* work...

--- End quote ---

Another solution would be to "expire" pending registrations after a timeperiod and allow re-use of the username. Rather than leaving a bunch of accounts in pending status forever, SMF could allow re-use of any non-confirmed username 48 hours after the pending status was entered.

pbfoo:

--- Quote from: 青山 素子 on April 23, 2012, 02:51:27 PM ---
--- Quote from: Yoshi2889 on April 22, 2012, 02:57:49 PM ---Are you sure the e-mail didn't get into your spam folder?

--- End quote ---

I can be pretty sure Comcast is blocking the simplemachines.org outbound mail server again. They've done it in the past many times, and it always takes forever to persuade them to fix it. They're almost as bad as AT&T, where their removal service will tell you there is no block when there clearly is (I had to start pestering the actual network admins to get that fixed).



--- Quote from: Yoshi2889 on April 22, 2012, 02:57:49 PM ---It's a horrible service for a provider to remove e-mails from a mailbox because they think it's "spam".

--- End quote ---

They aren't removing it. They're rejecting all mail with a 500-series error (permanent delivery error). Since SMF doesn't process non-delivery receipts (it's not a mail tool, so it wouldn't make sense to do so), the software has no way of knowing the message wasn't delivered.

The problem is that it is entirely likely nobody on the team is dealing with NDRs and so they probably don't even have a clue that a huge ISP is blocking things.



--- Quote from: emanuele on April 22, 2012, 03:45:21 PM ---A possible solution could be to allow to change the email based on the session of registration...that *could* work...

--- End quote ---

Another solution would be to "expire" pending registrations after a timeperiod and allow re-use of the username. Rather than leaving a bunch of accounts in pending status forever, SMF could allow re-use of any non-confirmed username 48 hours after the pending status was entered.

--- End quote ---
Thank you for a response that doesn't pooh-pooh everything I have said, and actually analyzes the real problem.  What a breath of fresh air!

emanuele:

--- Quote from: 青山 素子 on April 23, 2012, 02:51:27 PM ---Another solution would be to "expire" pending registrations after a timeperiod and allow re-use of the username. Rather than leaving a bunch of accounts in pending status forever, SMF could allow re-use of any non-confirmed username 48 hours after the pending status was entered.

--- End quote ---
That would be another very good option...

SleePy:

--- Quote from: 青山 素子 on April 23, 2012, 02:51:27 PM ---I can be pretty sure Comcast is blocking the simplemachines.org outbound mail server again. They've done it in the past many times, and it always takes forever to persuade them to fix it. They're almost as bad as AT&T, where their removal service will tell you there is no block when there clearly is (I had to start pestering the actual network admins to get that fixed).
--- End quote ---

Well that worries me if somebody is almost as bad as AT&T/scglobal.  My experience with them and removing a block was not a pleasant one.  However from what a co-worker had to deal with, this is all better than what AOL does.

pbfoo,
Would you mind sending me a pm with the email from comcast you tried to use?  I will use that to confirm the block is removed once I have communicated with comcast.

青山 素子:

--- Quote from: pbfoo on April 23, 2012, 03:59:22 PM ---Thank you for a response that doesn't pooh-pooh everything I have said, and actually analyzes the real problem.  What a breath of fresh air!

--- End quote ---

No problem. Unfortunately, most (if not all) of the prior responses to you were from people that really don't have experience in the whole dealing with ISP blocking area. Given my day job (server admin), I have way too much experience. That's why I knew right away about the issue.

As for the re-using names issue, that's mostly from general experience.



--- Quote from: SleePy on April 23, 2012, 11:04:34 PM ---Would you mind sending me a pm with the email from comcast you tried to use?  I will use that to confirm the block is removed once I have communicated with comcast.

--- End quote ---

If they're (Comcast) doing a straight block, you shouldn't need to use any specific address. Simply use telnet to talk SMTP to Comcast's servers. You can do everything right up to the data command without actually sending a message - just QUIT instead. Make sure to run the test from the outbound relay, if you're still using it.

Navigation

[0] Message Index

[#] Next page

[*] Previous page

Go to full version