SMF Support > SMF 2.0.x Support

Question about Subscriptions

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Arantor:
Sure there is, when taking out the subscription the user can elect not to have it automatically renew... I do this all the time.

Kimmie:

--- Quote from: Arantor on July 16, 2012, 11:38:10 AM ---Sure there is, when taking out the subscription the user can elect not to have it automatically renew... I do this all the time.

--- End quote ---

Oh so when they are in the process of getting the subscription, they have the option of telling it to not renew? Ok.. that makes things for me a little easier...:).

And I assume at this point, the forum does not send them any sort of invoice or anything. The reason why I bring this up is because just as with my website hosting, I am not paying for a product, I am paying for a service but they still send me invoices every month so I have that paper trail.

With that being said, I think I have another question..lol. Is there a way to pull up some sort of report that shows me who has what subscriptions, when they expire, if they are recurring, etc?

Will they have any way of pulling any sort of report up showing what sub they have, the payments they have made, etc?

Arantor:
No, no sort of invoice is handled. But if they do auto-renew, there is still a paper trail because it's all managed at PayPal's end, not SMF's - when subscribing, PayPal is told that it is a 'subscription' and sets up billing appropriately.

Sure you can get a list, it's in the subscriptions area...

Kimmie:
SMF really should have made a How To or a Faq on this, it would have made it a lot easier...lol.


I think that is all the questions I have for now. I am setting these up to start August 1st so I am trying to get all the information I can on them without having to shut the site down and going through everything myself since there is no way to set all this stuff up without it being turned on and active.

If I have more ?'s I will be back  lol

Kimmie:
ok I have another question..lol

This part:

Send Reminder Email:
Days before subscription is due to expire to send reminder. (In days, 0 to disable)

Email to Send upon Completion:
Where {NAME} is members name; {FORUM} is community name. Email subject should be on first line. Blank for no email notification


do I need to do anything on my servers end to set this up since that is where the emails will be coming from? Or is this just a pm it sends and not an actual email? What does it mean by "Completion"? Is this the reminder email they get from the site, or will this be an email they get once they purchase the sub?


Another question: What happens when paypal denies the payment due to them not having the money? How does the site know paypal denied it? How does the site know their credit card was declined if it is? Do they still get the access anyways?


And what is this setting for?  Subscription price varies on duration ordered

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