If the mod author isn't willing to give you a hand with using his/her mod, then another user will be helping you instead
I prefer forums over social networks. Within forums everybody gets to see others' content. In Social Networks all of your content (and the content of others) floats around the site, on its own.
I'd say, try every forum software you can find (even commercial ones if you're willing to pay) and see which one you like most
SMF has a huge advantage that most forum softwares don't have: The huge collection of modifications which you can apply
Well aren't you all kind around here, definitely digging this friendly environment!
Kindness goes above all
True about social networks, after further research, it is a better option to go with because you have more control. The power! Ha.
Do Social Networks give you more power?
I always thought that you had more power over your content if using a forum :S
(or I must be really misunderstanding this part of your post
That's what I'm pretty much leaning towards, test out the software, put some mods that I can find that are interesting to me, and make my decision based off of that.
Go on your way, bud', we're here to give you a helping hand
One question regarding support though, as far as who you take support from, how do you know who would be giving you the best assistance possible? Just curious.
You can trust most (if not all) of our community members here
There's a few Support Specialists which are great with giving support. There's also a few SHOTMs (Support Helper Of The Month) every month, just like me, which have been handing out support for a good while, solving answers and such.
But please, when trading out passwords, look through someone's post history. You can be assured that Support Specialists don't steal your passwords, but still, you can't be careful enough