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Author Topic: We are always looking for Support Specialists!  (Read 240674 times)

Offline Jakob von Feldern

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Re: We are always looking for Support Specialists!
« Reply #120 on: April 01, 2010, 03:55:15 PM »
Okay, then I will continue trying to provide quality support.  :)
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Offline Jakob von Feldern

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Re: We are always looking for Support Specialists!
« Reply #121 on: April 01, 2010, 03:59:54 PM »
Lol, thanks.  ;D
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Offline [S-Y-N-C]

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Re: We are always looking for Support Specialists!
« Reply #122 on: May 26, 2010, 03:00:43 AM »
Jake, this is "Nick" from your forums.

I'll always help the community i use.

Offline Jakob von Feldern

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Re: We are always looking for Support Specialists!
« Reply #123 on: May 26, 2010, 09:59:03 AM »
Oh, hey Nick.  :P
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Offline naikvarda

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Re: We are always looking for Support Specialists!
« Reply #124 on: April 25, 2011, 01:08:13 AM »
 what is the work done by the support specialist.

Offline Kindred

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Re: We are always looking for Support Specialists!
« Reply #125 on: April 25, 2011, 01:50:58 AM »
Support..........
Please do not PM, IM or Email me with support questions.  You will get better and faster responses in the support forums.  Thank you.

Offline TechTitan

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Re: We are always looking for Support Specialists!
« Reply #126 on: April 25, 2011, 02:04:27 AM »
and more support...endless world of supporting..  ;D
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Offline Aleksi "Lex" Kilpinen

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Re: We are always looking for Support Specialists!
« Reply #127 on: April 26, 2011, 12:42:42 AM »
The Support Specialists handle the support boards, Reply to support requests, follow up on cold cases left behind by the Support Helpers and other community members, moderate the forum where needed, supply Charter Member support through the Helpdesk and the forum, Seek out and call out possible support helpers of the month, seek out and call out possible future team members, and take part in the software development, planning and documentation and beta testing from the support viewpoint - since we are usually the folks who see what areas of the software and documentation cause the most trouble to the end users :) And like all team members, we are not limited to doing only this, the teams are meant to be specialists in their own field, but can also do things that fall to other teams territory.
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Offline Kcmartz

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Re: We are always looking for Support Specialists!
« Reply #128 on: October 31, 2011, 03:07:59 PM »
Thanks for this. I love helping out where I can. I'm not the best, not the worst, but middle-of-the-line. Some months I will be able to help out more than others :)

Offline Bet99ty00

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Re: We are always looking for Support Specialists!
« Reply #129 on: November 03, 2011, 10:25:57 PM »
I think it will get the average "sandbagger" out here to be more active helping people

Perks are always a good motivator

can we nominate employees for this? 
I have gotten a lot of help recently from many of the regular staff, and even some from the regular joes as well


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Offline live627

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Re: We are always looking for Support Specialists!
« Reply #130 on: November 04, 2011, 02:22:27 AM »
Support here can be given by anyone whenever. Remember, no one is paid.
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Offline Kindred

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Re: We are always looking for Support Specialists!
« Reply #131 on: November 04, 2011, 07:09:10 AM »
there are actually no "perks"....   and no, we do not take requests to join the team, nor do we take nominations.
Please do not PM, IM or Email me with support questions.  You will get better and faster responses in the support forums.  Thank you.

Offline Norv

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Re: We are always looking for Support Specialists!
« Reply #132 on: November 13, 2011, 07:15:11 PM »
can we nominate employees for this? 
I have gotten a lot of help recently from many of the regular staff, and even some from the regular joes as well

If you or perhaps others are willing to contribute, please do take a look at the possibilities:
http://www.simplemachines.org/contribute/
I'm not sure if you meant "employees" as referring to the SMF Support Specialists, but in case you did, then as stated above, Support Specialists are not anyone's "employees". They're doing this work for free, and because they want to spend their time helping users around SMF. And there aren't really obstacles to anyone doing that: most of the community forum here is meant for helping SMF forums admins, as much as possible, and this help can be given by anyone.
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