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Author Topic: Support Helpers Redux  (Read 1259641 times)

Offline H

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Support Helpers Redux
« on: April 07, 2009, 06:18:34 PM »
We have always strived to provide fast and professional support and are continually looking for ways to improve the quality of our support, and encourage more of you to help out in the community while bettering your skills.

Last year we launched a support group that provided some additional support tools. We've now gone even further and added some more team tools and a community support discussion board to help solve those harder problems.

So the features of the Community Support Helper group now include:

Support quick-links bar
This bar helps you select where you want to give support, and view pending support topics.



The Support topics script
This script collects all unsolved support topics from the boards and displays them in an easy to use list. If you have over 100 posts, you'll also be able to mark topics as solved



A documentation dropdown
This displays a list of documents which are commonly referred to in support. Selecting one inserts the link into your post for you!



Wikilinks
These help you quickly link to common topics and stickies that may be helpful in support!



A new board
This board is for all support helpers to help each other solve support topics faster by talking with other support helpers about possible solutions.



We hope to also use this group (in addition to SHOTM) as a base for recruiting more people to the support team!

Please signup now! Visit the Group membership page of your profile
« Last Edit: April 07, 2009, 06:22:57 PM by H »
-H
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Offline zilladotexe

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Re: Support Helpers Redux
« Reply #1 on: April 07, 2009, 09:30:01 PM »
Very nice H and the whole Team. This is definately going to make for less frustration when searching for previous topics or Docs.

zilladotexe
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Offline Dragooon

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Re: Support Helpers Redux
« Reply #2 on: April 08, 2009, 09:32:37 PM »
And I was wondering why I was seeing the Support helpers board, thanks guys :)

Offline [SAP]Francis

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Re: Support Helpers Redux
« Reply #3 on: April 14, 2009, 12:14:37 PM »


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Offline H

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Re: Support Helpers Redux
« Reply #4 on: April 14, 2009, 12:44:20 PM »
-H
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Offline ethankcvds

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Re: Support Helpers Redux
« Reply #5 on: April 17, 2009, 10:46:05 PM »
I've got a question do the regular Support Members have a link that shows new tickets for CM HD(If you don't you may want to look into it ;D .)?
No Pm's for support please!

Offline (F.L.A.M.E.R)

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Re: Support Helpers Redux
« Reply #6 on: April 17, 2009, 11:14:53 PM »
Atleast a few people if not all...??
<----------------- ME!!! :P
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Offline H

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Re: Support Helpers Redux
« Reply #7 on: April 18, 2009, 03:28:13 PM »
I've got a question do the regular Support Members have a link that shows new tickets for CM HD(If you don't you may want to look into it ;D .)?

All the team have unread helpdesk items showing in addition to topics on their unread lists. As the HD is private, this isn't something that anyone not on the team will be able to see :)
-H
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Re: Support Helpers Redux
« Reply #8 on: September 01, 2009, 10:04:15 PM »
How much knowledge is required in regards to files, mods php etc?

Offline mashby

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Re: Support Helpers Redux
« Reply #9 on: September 01, 2009, 10:27:50 PM »
Knowledge is power. Supporting others with your knowledge is more important than how much knowledge you may or may not have. In the end, if you can provide support anywhere, it's appreciated and wanted.
Always be a little kinder than necessary.
- James M. Barrie

Offline [SAP]Francis

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Re: Support Helpers Redux
« Reply #10 on: October 17, 2009, 01:38:54 AM »
Disable public registration

Playing with wikilinks?
Wow I remember that post. :X

It wasn't meant to be posted though :(


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Offline Kcmartz

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Re: Support Helpers Redux
« Reply #11 on: September 06, 2010, 03:40:18 AM »
Sorry if this is late, I can't figure out hpw to use wikilinks. How do you use them?

Offline xenovanis

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Re: Support Helpers Redux
« Reply #12 on: September 08, 2010, 06:29:14 AM »
Sorry if this is late, I can't figure out hpw to use wikilinks. How do you use them?

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Support Helpers Redux
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Offline zilladotexe

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Re: Support Helpers Redux
« Reply #13 on: October 30, 2014, 01:38:16 AM »
Ah, those screenshots make me miss the old default theme...

Dunno why though heh

And yes, I did just post to a 5 year old topic. Sue me 8)
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Offline Arantor

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Re: Support Helpers Redux
« Reply #14 on: October 30, 2014, 01:52:05 AM »
I miss the old default theme too :(
And his eyes have all the seeming of a demon's that is dreaming,
And the lamp-light o'er him streaming throws his shadow on the floor


Before you send me a PM for support...

Offline Antes

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Re: Support Helpers Redux
« Reply #15 on: October 30, 2014, 07:35:55 AM »
is that theme still in SVN ? I may upgrade it to SMF 2.1 :) after current one finishes ofc :P
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Offline K@

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Re: Support Helpers Redux
« Reply #16 on: October 30, 2014, 08:30:11 AM »
Nostalgia ain't what it used to be. ;)

I prefer the old forum, in total, as you all must know. :P

Bloody good to have you around, again, JB! I've kinda missed your weirdness, you know.

The place is full of old grannies, now.

Offline zilladotexe

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Re: Support Helpers Redux
« Reply #17 on: October 30, 2014, 09:01:54 AM »
Bloody good to have you around, again, JB! I've kinda missed your weirdness, you know.
Weirdness, eh? This isn't even my final form!

I'm not really back, per se. Just trolling around helping out here and there, and making the random trolly post :P
zilladotexe
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Offline K@

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Re: Support Helpers Redux
« Reply #18 on: October 30, 2014, 09:04:26 AM »
In England, there's a phrase...

To be "Off your trolley" means that you're mental.

Offline Arantor

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Re: Support Helpers Redux
« Reply #19 on: October 30, 2014, 09:59:25 AM »
He's suggesting that he's being a troll >:D
And his eyes have all the seeming of a demon's that is dreaming,
And the lamp-light o'er him streaming throws his shadow on the floor


Before you send me a PM for support...