SMF Development > Bug Reports

Subscription forum note (2.0 RC3)

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Kindred:
as far as I know, SMF does not currently handle cancellations.

In other words, the subscription occurs, but it is up to the USER on the paypal side to determine the recurrence (or turning off recurring payments).

So... this is not, technically a bug, since we never intended to handle cancellations (again, to the best of my knowledge).
This is an appropriate feature request, though... and we're looking at it.

PenelopeQ:
I'm not sure if I am understanding...so please correct me and clarify.

Here is what it sounds like is being said:
If a user checks "Make this a recurring payment" box when subscribing, it will automatically be  recurring in PayPal. But if the user later changes their mind and cancels the recurring payment--through the forum--it will not automatically be cancelled on the PayPal side...they must also go to PayPal and cancel there?

If that is what you are saying, this is a concern. I know that if I were subscribing and then cancelling, as a user I would not want to go through multiple steps to cancel and I may not even realize that is what I'm supposed to do--even with notifications/warnings. Then I would be upset at the forum business for not refunding my money. Whether it is a PayPal issue or not, the poor reflection is on the forum business/owner.

So if that is the case, is there a way to disable the recurring check box until this is resolved/added as a feature?

N. N.:
You're right, I would expect the same, that if you cancel the subscription then it will try to cancel it in PayPal as well.
I'll be investigating this issue ASAP.

Joshua Dickerson:
Norv, any news?

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