I've had the mod loaded for about a month now but have noticed that its blocking valid members who just happen to be using an IP assigned to them from a range. Is there anyway of the mod checking to see that they are already a valid member who just happen to have been assigned a dodgy IP, if not valid then send them off to the warning page?
We have discussed this a few times and I already added it long ago to our list of "Things to do in the near future":
So this feature will be available on the next version of the mod. (Whenever I have time to finish it).
Just now, unfortunately, there is no way of doing this yet and the only thing you can do (as I have also explained a few times already) is to check your logs to see the threat level these users have and change your configuration accordingly so most of them can access your site.
Check for example the problem shaitanfr
had a month ago:http://www.simplemachines.org/community/index.php?topic=366399.msg2698116#msg2698116
And read all the conversation we had about it, from reply #244 to reply #250.
Also the valid members who have been caught are saying that they are entering the information required but then nothing happens for them. I've checked our email and nothing has been coming thru to allow us to allow them access. Are we missing something? I've read the instructions and couldn't see anything there to help me with this.
That's not normal. You must have installed it wrong somehow.
I have the mod installed in a few different forums and I check this every now and then and it always works properly for me.
What I do to check it is to force my computer to get a bad IP (one in HoneyPot's database) and visit one of my forums to see what happens.
When I do that, I'm always re-directed to the "warning" page, and when I tell that page that 2 + 2 equals 4 and 3 + 4 equals 7 (or whatever questions I get) I'm always allowed inside the forum no problem.
If you want me to check your forum, contact me through Skype whenever you see I'm online and I will check your installation and your warning page to see why it's not working properly.
I have Skype connected more or less 10 hours every day sorting problems for my customers and I don't mind to stop working for a while to sort a problem somebody have with any of my mods.
And don't worry about money. I only charge the customers. Whenever I sort a problem somebody has with any of my mods I always do it for free.
And last question. We have a member who uses a dongle on her laptop when she's at home and this is not letting her in at all. If there was a way of adding an IP in that you know is ok, because I'm sure that the dongle would have a static IP
If a laptop have a static IP and this IP is black-listed in HoneyPot's database then you can be 100% sure there is a trojan inside that laptop sending spam (and who knows what else it's doing). (Assuming, of course your friend is not sending herself spam on purpose). So the first thing that laptop owner should do is to clean the laptop.
If she doesn't know how to do that or if she has already tried and she cannot find the trojan she should contact a good specialist to do that. Sometimes the viruses (at least the new ones created lately) are very good at hiding themselves and it's not easy at all to find them even with the best anti-virus and anti-trojan programs in the market.
Of course one of the best specialist about this I know is myself.
Remember what I said a minute ago about me sorting computer problems 10 hours a day? That's one of the main problems I sort every day. Using Skype and TeamViewer I can access any computer in the world and kill all the viruses inside it.
So if your friend doesn't know any other specialist (or if she just want the best) tell her to contact me and I will sort that out.
Of course, as I said before, I charge my customers and this kind of work will fall into that category, so I would need to charge her for my work, but tell her not to worry too much about it though: My fees are pretty cheap.
After her laptop is clean, it's very easy to get an IP "white-listed" inside HoneyPot's database and we have discussed it here many times too.
Check for example the instructions I gave a couple of weeks ago to the guy with the computer inside the Yankee Stadium:http://www.simplemachines.org/community/index.php?topic=366399.msg2751909#msg2751909
But whatever you do, don't try to white-list the IP before that laptop is fully cleaned. If you get that IP white-listed and the trojan is still inside it sending spam, the IP will be black-listed again in a few hours and it will be a lot more difficult to white-list it back again a second time.
(By the way, I wonder what happened with that computer inside Yankee Stadium. After I told them what to do nobody have contacted me back telling me if everything went OK or what.)
[edited on 5-sep-2010 to correct some spelling mistakes]