Few more points on the restructuring, hopefully this removes some of the vagueness.
We like any good organization look at different things, three major things for us are:
- Corporate Structure: Which one? LLC, or NPO, or other? (Currently we pay a lot in tax that we wish we didn't have to).
- Team Structure: The team, friends, charters all vary in size year to year, a "chain of command" or "hierarchy" needs formed that works. With shifts in size this can be difficult to pick right.
- Redistribution: Currently as most know, we don't allow redistribution of SMF without prior consent, which we do grant in a lot of cases where its to benefit the end user, and not soley a profit line.
One of our Senior Support Specialists, Kindred is a project manager in real life, and will be taking on the role of Operations Manager over here, he will be looking into these problems, identifying avenues of support, asking for direct experienced help from within the team, the friends of the site and legal opinions.
The QA section probably isn't the best, it was originally different but since I figured QA should be about questions we were asked rather than ones we werent