Customizing SMF > Mod Requests

Helpdesk improvements

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Arantor:

--- Quote ---Hmm, then, instead of totally editing the way you assign a ticket, couldn't it be made so you can assign more than 1 member? I mean being able to break the limit of 1 member, that is at the moment; just a suggestion for how it could be done, not sure if this would also require a complete rewrite of it.
--- End quote ---

You'd still have to rewrite it. The assignee is held as a single value in the ticket table, and it can't hold multiple values, so it would require breaking that into a new table, and then rewriting all the queries that touch it. It would also require altering the AJAX assignment system as well (though I don't remember if that made it into SD, it certainly made it into the Wedge version)


--- Quote ---Could you also tell me something else? Would it be better and more useful for me to ask for these on simpledesk.net ? If so, then what are the answers to these?
What is the software we offer here? (lowercase, all one word):
What is the 3 letter abbreviation name of the forum we use?:
--- End quote ---

Well, what software does simpledesk.net offer? Answer: it's the same as the domain without the .net
What forum software does simpledesk.net run? That one's in the footer, and seeing that it's a mod for SMF, it's a fair bet as to what software is being used...

(These questions are put in place as an anti-spam measure and while not necessarily the best worded in the world, they were written to be fairly obvious to someone actually using SimpleDesk as a site owner...)

That said, if you were to go on simpledesk.net and post, the odds are that you wouldn't get any movement to happen because the development of SD itself has been at a standstill for months, the last changes were pulled into the repository 4-6 months ago, and more than one of those was actually submitted by me originally as https://github.com/SimpleDesk/SimpleDesk shows, so even if you raised it in the proper place the odds of it getting implemented are sadly very low.

devil9394:

--- Quote from: Arantor on April 30, 2012, 12:21:42 PM ---
--- Quote ---Hmm, then, instead of totally editing the way you assign a ticket, couldn't it be made so you can assign more than 1 member? I mean being able to break the limit of 1 member, that is at the moment; just a suggestion for how it could be done, not sure if this would also require a complete rewrite of it.
--- End quote ---

You'd still have to rewrite it. The assignee is held as a single value in the ticket table, and it can't hold multiple values, so it would require breaking that into a new table, and then rewriting all the queries that touch it. It would also require altering the AJAX assignment system as well (though I don't remember if that made it into SD, it certainly made it into the Wedge version)


--- Quote ---Could you also tell me something else? Would it be better and more useful for me to ask for these on simpledesk.net ? If so, then what are the answers to these?
What is the software we offer here? (lowercase, all one word):
What is the 3 letter abbreviation name of the forum we use?:
--- End quote ---

Well, what software does simpledesk.net offer? Answer: it's the same as the domain without the .net
What forum software does simpledesk.net run? That one's in the footer, and seeing that it's a mod for SMF, it's a fair bet as to what software is being used...

(These questions are put in place as an anti-spam measure and while not necessarily the best worded in the world, they were written to be fairly obvious to someone actually using SimpleDesk as a site owner...)

That said, if you were to go on simpledesk.net and post, the odds are that you wouldn't get any movement to happen because the development of SD itself has been at a standstill for months, the last changes were pulled into the repository 4-6 months ago, and more than one of those was actually submitted by me originally as https://github.com/SimpleDesk/SimpleDesk [nofollow] shows, so even if you raised it in the proper place the odds of it getting implemented are sadly very low.

--- End quote ---
I see, then I think I will summarize to the 3rd point, trying to do what you suggested.

Thank you for your time and for your answers.
You may lock this topic as I don't think something will be changed, I understand the lack of interest and of time, too.

Labradoodle-360:
There's no reason to lock the topic...but you could mark it as solved or move it to the appropriate board.

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