Archived Boards and Threads... > SMF Feedback and Discussion

What can we do to help grow our 3PDs?

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Night09:

--- Quote ---the problem is: Support questions for 3rd party things, (mods, themes or other expansions) do not belong in the SMF 1.1.x or SMF 2.x suppoort area.
--- End quote ---

I fully agree they shouldnt be posted in the support area and each mod does have its own thread for help in the mod section which is true.


--- Quote ---and yes before you say the post was also in the wrong thread.

--- End quote ---
  ;)

I just used the mods as an example but what is meant if I can make it sound simple and right is this.

If a large modification like Tiny portal even though it has its own home site ,SMF should have some provision to allow for problem solving and feedback on it.Were not talking the mods threads here with 1 topic and 900 pages of fixes but a sub board if the modification maker wishes or allows.You could add a section to Customising SMF calles 3PD Modules then allow a child board inside for a qualifying Module.

All normal mods made by users will stay in their normal places.A topic for a module would only be opened at the request or with permission of the maker.This means that only those who agree to allow it will be allowed to use SMF 3PD forums to help with issues.

If somone looks up Tiny portal or Arcade for that they inevitably need to come here to SMF for the forum software to run these things.But the thing is they get to the site and are exposed to SMF even though they originally didnt even consider it!. They will be helped when they have install issues and config problems then get to a Tiny portal problem and we have the issue where they are told go look on Tiny portals site for support.

The issue here is like I say go try get support for EQdkp and you have more chance of proving E=mc2 is wrong.Not all people good at code are good at supporting large user bases and if your very small in terms of staff it  can be impossible almost.Just one member of SMF team answer all the posts on here in a day and see.  :P

SMF needs to extend the hand that says it does endorse the developement of Major modules and provide a small space where they can be discussed properly. All this stuff is written for this software made here on SMF and you need to look further out than just fixing the forum itself and mods to make developers feel that SMF is worth investing a lot of time into 3Pd developement.

It wouldnt and shouldnt fall down to SMF staff to actively fix issues but it would provide a kind of hub for developers alike as well to maybe see each others issues first hand and learn from it as well.If something is abandoned or has poor support in general it may help because SMF users are trying to integrate into the same kind of software rather than different answers mixed because users have different forum requirements.

The current mods show how people are willing to help if they can and are allowed to.I see it as finding a balance where 3PD's can be discussed here and maybe some issues resolved but not to the point where SMF staff feel they have some active role to play.

I know SMF is a biggie in itself to maintain. :)

Kindred:
alright then.  :)

We're apparently on the same page.

Mind you...   it's pretty much the mod authors that say "Please address support issues to my own site..."

Eliana Tamerin:
So what criteria should be used for granting a mod a subforum? How does one determine what is "large enough" or whatever criteria is used?

Most of all, why should the SMF team be responsible for supporting a modification? Isn't it complicated enough to support the numerous features and settings, along with everything that can go wrong with them during normal usage, not to mention installation, upgrading, moving, and converting the default software? Now you want to add knowledge of these mods and dedicated support for them?

I wouldn't mind a place where current 3PD projects can link their sites on. Many of them have that in the form of records on the mod site. Others, like TinyPortal, don't have any current files in the mod site because the project isn't yet mature. But I think that's asking a bit much for mod authors to transfer their sites to the SMF official site and congregate there. For me, it seems like that's forcing the community into one place, instead of allowing them to expand outside of the official site.

How many resource sites are there for vBulletin? For Joomla? Those sites follow a similar philosophy, mods are listed in a repository, and then linked out to each mod author's site. Sometimes those sites are just threads on the official forum. Other times, they are actual websites those authors have made to give dedicated support for the mod. I don't see SMF needing anything more than this, not much more than it already does, at least.

Night09:

--- Quote ---Most of all, why should the SMF team be responsible for supporting a modification? Isn't it complicated enough to support the numerous features and settings, along with everything that can go wrong with them during normal usage, not to mention installation, upgrading, moving, and converting the default software? Now you want to add knowledge of these mods and dedicated support for them?
--- End quote ---


--- Quote ---The current mods show how people are willing to help if they can and are allowed to.I see it as finding a balance where 3PD's can be discussed here and maybe some issues resolved but not to the point where SMF staff feel they have some active role to play.
--- End quote ---

Allow discussion not move the whole site...


Eliana Tamerin:
So just duplicating what's already there? We have mod support topics, and many of the 3PD authors have their own sites. Discussion could not freely exist on either of those two mediums?

I'm afraid I just don't see the point.

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