Installing Packages - Blank Page?

[cralor]

I've taken a search... but haven't found any answers.

I've had success installing several Packages, but I cannot successfully install the AjaxChat package or the Ad Management Mod.

Could anyone provide me some insight why trying to install these packages results in a blank page?

Thanks!!!

[JasonO]

It could be PHP timing out as the packages are too large.

Do you have access to the error log on your web host? It might reveal about something exceding which would support my suggestion.

What method are you using to install the packages. The upload form, FTP or through a web download?

[cralor]

It could be PHP timing out as the packages are too large.

Do you have access to the error log on your web host? It might reveal about something exceding which would support my suggestion.

What method are you using to install the packages. The upload form, FTP or through a web download?

Thanks for the quick reply!

I believe it's around 10 second time-out across the board, but the "blank page" comes up fairly fast.

I've been uploading the .zip file with the Package Manager and then clicking "Install Mod".

Hmm...

[JasonO]

Did you have a look at the error log?

A blank page usually means a fatal error within PHP. It basically kills the page and stops anything else loading. A lot of web hosts I know have PHP Errors turned off by default, so you will need to look into the error log to find the cause.

[cralor]

Did you have a look at the error log?

A blank page usually means a fatal error within PHP. It basically kills the page and stops anything else loading. A lot of web hosts I know have PHP Errors turned off by default, so you will need to look into the error log to find the cause.

I am doing this on a free server before I move to paid, and I don't believe I have access to a PHP Error Log. I have contacted them for an answer, though.

[cralor]

Ok. I have no access to a PHP error log. What else can I do?

Thanks,
cralor

[cralor]

*Bump*

[Cassiel]

There is a Error Log located on your forum in Admin > Error Log. When you install any of the mods that give you a blank page, does anything show up in the error log?

Also, have you tried manual installation of the mods? Manual Installation of Mods

[Drakien]

I'm getting same black page..

Error is below

Code Select Expand

http://www.cojonline.info/index.php?action=admin;area=packages;sa=options
8: Undefined index: DOCUMENT_ROOT
File: D:/Websites/tgsadmin1/cojonline.info/wwwroot/Sources/Packages.php
Line: 1432



I'm running on a Windows Host.. was really hoping .. the automated install of the base forums went really well.. :/

[Surf3rDud3]

I get the same thing with my site but mines paid... I try installing mods and the page goes blank i refresh then it says it timed out and to try again and i do but it keeps repeating.

[Arantor]

Do you have any mods installed already?

You can run SMF on a Windows host just fine - I have run SMF on my Windows PC for years...

[Surf3rDud3]

I was able to install PortaMx But after that it quit...

[Arantor]

So if you uninstall PortaMX do others work?

It may be a bug in PortaMX.

[Surf3rDud3]

No it times out then i try uninstalling it.

[Arantor]

In which case I'd suggest using the Large Upgrade, applied over the top of all your current files to restore it to default, then try installing other things.

See what happens then.

[Drakien]

In which case I'd suggest using the Large Upgrade, applied over the top of all your current files to restore it to default, then try installing other things.

See what happens then.

I have no MODs installed as yet.. This is a freash install for me...  Any idea's on what that error message means?

[Arantor]

Drakien: Please start your own topic with the relevant details

[Surf3rDud3]

So I tried reinstalling 2.0 RC3 and nothing.... Still does it.

[cralor]

Sorry. I will get back to this. I am very busy currently! Sorry!

[cralor]

Are errors really bad? I have a lot of them and I've done nothing but view the front page.

Anyway, after clearing them and trying to install, these are the errors I have: (See Attached file)