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Author Topic: Re: "The connection was reset"  (Read 1512 times)

Offline Bixby

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Re: "The connection was reset"
« on: August 28, 2013, 11:50:38 AM »
I have been having the same problem on my site as well. I have a few details to offer in case it helps to shed some light on this issue. I will outline them:

(1) My site is www.saskgames.com
(2) I noticed this issue started when I created a LARGE posting with lots of information. This happened on August 18th.
(3) Now anytime I edit a posting with a lot of text or links, the "Connection was Rest" error is displayed. If I wait a few minutes, the forums work again. It is almost like the forums are indexing the information in the post and creating a server load making the forums unavailable.
(4) I am hosted on GoDaddy.
(5) I am on SMF 2.0.5

Not sure if my observations bear any credence, just wanted to assist in zoning in on a solution. I am reluctant to just blame GoDaddy as there seems to be a pattern that this occurs only when I make or edit a posting with a lot of text / information.

Best Regards,
Matt
www.SaskGames.com
We WORK to help you PLAY!

kat

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Re: Re: "The connection was reset"
« Reply #1 on: August 28, 2013, 01:15:19 PM »
I suspect that item 4 is your problem, though, Matt.

Your connection's probably timing-out and I wouldn't mind betting that slowdaddy will expect cash, to raise that limit.

I'll split this from the original topic, so that things don't get confused. ;)

Offline Arantor

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Re: Re: "The connection was reset"
« Reply #2 on: August 28, 2013, 01:15:58 PM »
* Arantor thinks mod_security might be involved *whistles*
To assume is to hope that those who came before had the presence of mind and capacity to implement the dreams of those who would come after.

You either die a hero or live long enough to see yourself become the villain. It seems you have chosen which, and now I must do the same.

kat

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Re: Re: "The connection was reset"
« Reply #3 on: August 28, 2013, 01:20:06 PM »
Could well be. I'm afraid that when I see the word "Godaddy", a red mist kinda covers my eyes...

Offline Bixby

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Re: Re: "The connection was reset"
« Reply #4 on: August 28, 2013, 02:12:38 PM »
I know GoDaddy has some issues, but it is unfortunate when they kinda become a pariah for all that is wrong with the world. :)

I really do feel there are other demons at work here in addition to GoDaddy.
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Offline Arantor

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Re: Re: "The connection was reset"
« Reply #5 on: August 28, 2013, 02:22:13 PM »
I think I already mentioned what the most likely one of them is, too...
To assume is to hope that those who came before had the presence of mind and capacity to implement the dreams of those who would come after.

You either die a hero or live long enough to see yourself become the villain. It seems you have chosen which, and now I must do the same.

kat

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Re: Re: "The connection was reset"
« Reply #6 on: August 28, 2013, 02:26:15 PM »
Let me explain what "mod_security" does...

In theory, it looks for norty words, like "Casino", "Poker", &c.

Sadly, it's so crappy, that entering the word "Essex", where I used to live, can get censored, simply because of the last three letters.

Got to be worth asking them to disable it, doncha think? :)

Offline Bixby

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Re: "The connection was reset"
« Reply #7 on: August 28, 2013, 02:43:09 PM »
Mod_security.

When you say asking them to disable it, who are you referring to? Is this a GoDaddy hosting setting or a setting within SMF. Sorry I am such a Tech Newb.
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kat

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Re: Re: "The connection was reset"
« Reply #8 on: August 28, 2013, 02:46:50 PM »
Godaddy. :)

Offline Bixby

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Re: Re: "The connection was reset"
« Reply #9 on: August 28, 2013, 03:21:37 PM »
Thanks K@.

I will call GoDaddy support. Do you know if that is a global setting or a setting that is turned on / configured for every separate site and domain they host?
www.SaskGames.com
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kat

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Re: Re: "The connection was reset"
« Reply #10 on: August 28, 2013, 03:42:54 PM »
It's different for each customer. Although, I suspect they have it set, automatically, when people join them. I suspect they don't give you full CHOWN ownership of your files, either, unless you tell them.