Hidden pages for guest, Make visible

[MyTime]

I have pages that I want too make visible for guest and I can't seem too make them visible threw the permissions, such as a helpdesk page I have, when I log into an account, it is one of the pages on the top navigation bar, but as guest, you can not see it.
Any tips?

[Arantor]

SimpleDesk, assuming you are using that, cannot be configured to be accessible to guests.

[MyTime]

Is there another helpdesk that you know of that could be configured?
thank you for your response, sir

[Arantor]

Not for SMF, no.

And I should know - I wrote SimpleDesk precisely because of that.

[MyTime]

Nice lol, Oh Okay. Why do you have it hidden for guest ? I didn't know you where the developer. XD

[Kindred]

because a helpdesk requires a certain amount of interaction -- and requiring the person entering a ticket to be a user means that much of the information is alreayd entered...

I know of NO helpdesk system that allows guests to post tickets

[Arantor]

Because there's simply no support in any of it for handling guest tickets.

How do you check that one guest is not a different guest? The least worst approach I've seen to date is what osTicket uses, which is to 'log in' (without actually logging in) where you just need the email address and ticket id. But if you know the email address you can just brute force your way in.

At least if you have an account, that's a much simpler problem to solve.

[MyTime]

Well, I wasn't planning too give them permissions too post tickets or anything, but just allow them too view the previous tickets and sticky the most common questions and use helpdesk as a FAQ. or Common Questions Center.

[margarett]

IIRC, SD has the possibility to dump the ticket to a topic in a fixed board. So if your guests can see that board, problem solved

[Kindred]

consdiring helpdesks usually contain personl or sensitive information, that is also a bad idea...

if you want a FAQ or knowledgebase, there are mods for each of those...

[Arantor]

Well, I wasn't planning too give them permissions too post tickets or anything, but just allow them too view the previous tickets and sticky the most common questions and use helpdesk as a FAQ. or Common Questions Center.

Helpdesk is the wrong tool for the job.

[MyTime]

Could I ask a question about downloading a package here or should I go somewhere else? Everytime i'v asked I haven't really been helped

[Arantor]

The general preference is one topic per problem so that others can refer to them later.

[MyTime]

Okay, Thank you for your help!

[Kindred]

Do not PM me with questions like that. Asking on the forum is the correct way to do things, not PM.

The FAQ is here
https://github.com/MissAllSunday/faq

[MyTime]

Sorry, wont happen again, sir.