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Author Topic: osTicket compatibility with SMF?  (Read 937 times)

Offline JediKnightMuse

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osTicket compatibility with SMF?
« on: March 15, 2017, 12:21:28 PM »
Hi,

I was just wondering if osTicket is compatible with SMF or if it would need to be modified to work with SMF once installed.

Offline Colin

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Re: osTicket compatibility with SMF?
« Reply #1 on: March 15, 2017, 12:31:37 PM »
Hi,

Compatible in what sense?
"If everybody is thinking alike, then somebody is not thinking." - Gen. George S. Patton Jr.

Colin

Offline Arantor

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Re: osTicket compatibility with SMF?
« Reply #2 on: March 15, 2017, 12:34:28 PM »
Why not use SimpleDesk that does the same job but was designed expressly for SMF?
To assume is to hope that those who came before had the presence of mind and capacity to implement the dreams of those who would come after.

You either die a hero or live long enough to see yourself become the villain. It seems you have chosen your role in this, and now I must choose mine.

Offline JediKnightMuse

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Re: osTicket compatibility with SMF?
« Reply #3 on: March 15, 2017, 12:38:27 PM »
Hi,

Compatible in what sense?

As in...I have a friend who's building a custom library site through Perlbrew and some other coding stuff, and we use SMF for the forum portion of the site. I think what he wants to be able to do is have the tickets work for both the library he's building AND SMF...so if something happens to a user on SMF, like they get some weird error, they can report it through the support ticket system, and then he'll get notified of that error.

Why not use SimpleDesk that does the same job but was designed expressly for SMF?

I hadn't heard of/found SimpleDesk yet, but my answer would be the same as above, I think. I think what my friend is looking for is something that will work for both the library he's building and the forum at the same time.

For what it's worth, osTicket is already built in to our hosting through cPanel, and it's free regardless, so it's not like it's going to be an inconvenience for us to use osTicket in that sense...but if we can use it for the forum, too, that would be helpful.

For the heck of it, I'll at least look at SimpleDesk, too.

Offline Arantor

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Re: osTicket compatibility with SMF?
« Reply #4 on: March 15, 2017, 12:44:50 PM »
There is nothing that will work magically for both use cases at the same time, because whichever route may require some custom work, but I'd argue it's easier to push things into SimpleDesk than it is to connect osTicket to SMF.
To assume is to hope that those who came before had the presence of mind and capacity to implement the dreams of those who would come after.

You either die a hero or live long enough to see yourself become the villain. It seems you have chosen your role in this, and now I must choose mine.

Offline JediKnightMuse

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Re: osTicket compatibility with SMF?
« Reply #5 on: March 15, 2017, 12:59:50 PM »
My friend told me to tell you that I'm "really interested in the helpdesk system either authenticating against SMF or understanding its cookies (for single sign on)."

Offline JediKnightMuse

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Re: osTicket compatibility with SMF?
« Reply #6 on: March 15, 2017, 01:02:13 PM »
For "single sign on," basically he's making it so that people can log into the library and the forum with one account, rather than two of them.

Offline Arantor

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Re: osTicket compatibility with SMF?
« Reply #7 on: March 15, 2017, 01:03:04 PM »
SimpleDesk is literally built on top of SMF, you end up immediately authenticated.
To assume is to hope that those who came before had the presence of mind and capacity to implement the dreams of those who would come after.

You either die a hero or live long enough to see yourself become the villain. It seems you have chosen your role in this, and now I must choose mine.

Offline Colin

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Re: osTicket compatibility with SMF?
« Reply #8 on: March 20, 2017, 05:29:35 PM »
Yep simpledesk is the way to go. We don't have a bridge between osTicket and SMF.
"If everybody is thinking alike, then somebody is not thinking." - Gen. George S. Patton Jr.

Colin

Offline JediKnightMuse

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Re: osTicket compatibility with SMF?
« Reply #9 on: March 20, 2017, 11:03:41 PM »
Yeah, we ended up using SimpleDesk.

This is resolved, now.