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Members forgetting passwords

Started by yandrcommunity, March 06, 2013, 02:44:06 PM

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yandrcommunity

Hello all

When members forget their passwords and und use the "forget your password" option... the link in the email they recieve does not work. Can anyong tell me how to fix this?
http://youngandrestlesscommunity.com
A Community where you can talk about any Soap, not just Y&R.

Kindred

well, you'll have to be a little more specific...  "link odes not work" is not much use.

What link is it giving? What link do you think it should be giving?
Please do not PM, IM or Email me with support questions.  You will get better and faster responses in the support boards.  Thank you.<br /><br />"Loki is not evil, although he is certainly not a force for good. Loki is... complicated."

yandrcommunity

Sorry members did not explain fully to me. I just ased for an explanation and this is the reply I got:

"I was unable to remember my password for about a week.  When I clicked the "forgot password" link, the message said that a reset link would be sent to my email address.  I did that a few times, and never got an email to reset the password, even checked my spam folder."

Hope this will help.

Thanks
http://youngandrestlesscommunity.com
A Community where you can talk about any Soap, not just Y&R.

Kindred

ok...    so your original description is completely incorrect...

the problem is not with the recover password link in the email or even on the site, the problem is with your site's email sending...

Are other notifications going out in email?
Please do not PM, IM or Email me with support questions.  You will get better and faster responses in the support boards.  Thank you.<br /><br />"Loki is not evil, although he is certainly not a force for good. Loki is... complicated."

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