hi guys im in need of a little advice again . i have done some reading on this subject online and also ive read smf posts , but they seem to be quite old posts .
so i changed my isp (internet service provider) this week . i now have a new router and new isp . i now cant access any of the 3 sites i am an admin on . just to be clear here , my friend has 3 forums on the same host , and i am an admin on all 3 . however now i am getting a 403 error when trying to access all 3 sites .
i can access the site via a vpn , i have a paid vpn (hotspot shield) . i was using uk on the vpn , but today i cant access the sites using uk , i had to change to usa .
i have done some checking . firstly i temporarily switched off firewall on my laptop and on my router , this didnt do any good . i then checked all ban triggers on the main forum , my ip is not listed , nor is my email address or username . i checked my current true ip for the hostname and it simply is the same as my ip address . so there is nothing in the ban triggers that should be blocking me .
there are quite a few ips and ip ranges blocked via the host , ive been through about 40 pages containing 50 ips each so far , and so far i cant see my ip or a range that contains my ip . of course i have more ips to go so i will check them all as long as it takes .
i just checked the error logs and there is an error id red that displays my ip address and says i am denied , here is the error minus my ip address
[Sun Mar 18 09:20:00 2018] [error] [client ip address removed ] client denied by server configuration: /home1/boxkings/public_html/index.php, referer: https://www.satbox.info/index.php?action=forum
[Sun Mar 18 09:20:00 2018] [error] [client ip address removed ] File does not exist: /home1/boxkings/public_html/403.shtml, referer: https://www.satbox.info/index.php?action=forum
can anyone help or advise me on this please ? thanks .
This would lead me to believe the server firewall has blocked you:
client denied by server configuration
hi thanks yes i am being denied access by the host . any idea how to resolve this ? .
White list your ip on the server through the firewall. I would think that would do it.
hi thanks , i know my way around the host to a degree but im not as experienced as you guys sorry . can you give me instructions on how to whitelist my ip . thanks
ive tried this , i white listed my ip and class c ip but im still getting 403 errors .
Not really. I'm not that experienced either. I use WHM on my server. All I do is login as root to WHM go down to the bottom find the firewall, click on it. Look for whitelist I think it is and enter my ip. I'm not sure what type of set up you have so I can't really instruct you. As I said I am not that experienced. Some one here will know a lot more than me about this.
Ok, well the only other thing I can suggest is to flush your DNS cache on your computer and see if that helps.
https://www.technipages.com/flush-and-reset-the-dns-resolver-cache-using-ipconfig
if that does not help ask your host to look into the messages and see what they can do.
flushing dns did not work guys
Then as Illori has said ask your host to see if they can resolve this for you.
Rebooting your router - doesn't that give you a fresh IP?
ive been on to my host , they tell me they are not blocking my ip . they told me to try to connect using a different internet provider , but isnt that what im doing when i use a vpn ? , i told them i can access the forum with a vpn . i can see the host cpanel without any need for a vpn .
they say my isp may be blocking me ?
It could be your isp for sure. You may have to call them. I think restarting the router in clears cache on the router. You ip stays the same I think.
Quote from: Shambles on March 18, 2018, 01:01:38 PM
Rebooting your router - doesn't that give you a fresh IP?
Not always. Depends on the ISP and type of hardware interface (optic, DSL, cable, etc.).
A MAC change on the router might trigger an IP change. Try it ;).
ok thanks how do do i change the mac address ?
Let's first establish if it can be done with the hardware you've got ;).
1) What's the type of your connection (the physical layer). Is it optical, PTP (plain twisted pair, telephone wires) or cable?
2) Do you have a modem and a router, or do you have one of those modem/router all-in-one thingys?
3) What is the brand and model of your modem and the brand and model of your router?
hi i have a technicolor tg588v v2 its the router my isp gave me a few days back . its pretty cheap and crappy to be fair . its an all on in one . im not sure abut the connection type , my current isp uses my old companies land line to deliver my broadband . its supposed to be fiber optic but im not sure about that .
cant talk to my isp (internet service provider ) till tuesday as its the weekend and also a holliday weekend .
Yep, you have one of those crappy POTS (Plain Old Telephone Service) / PTP AiO thingys :S. And the connection type is probably DSL (ADSL or VDSL, definitely not fiber optic).
Restarting the modem/router a couple of times might get you a new IP, but you'd have to check your IP each time the router restarts and if you're lucky and someone else who is also connected to your local ISPs server, disconnected while you were connecting/disconnecting, the server could hand you his IP... although the chances are slim since DSL uses user/pass verification for it's subscribers and once you get verified under a certain user/pass and the server leases an IP, chances are you're stuck with it for a very long time :S. That's why I prefer cable. In most cases you can change your IP just by choosing a different MAC address for the router (they usually lend only modems, AiO modem/router is more popular with DSL ISPs).
Also, in the case of the Technicolor TG588V V2, there is no way to change the MAC on the modem part of the device. Changing the MAC address on the users end, usually forces the server to change the IP because the server thinks that a user has changed the modem/router, so they need a different/new set of connection parameters... not that they really do, in most cases users just change their MAC addresses to force an IP change, but the server has no way of knowing this, so it just assigns a new set of parameters, which in turn also means a new IP.
There is one more thing you could try. Ask a neighbor to share their Wi-Fi :).
Do you really have more than 2000 IP addresses/ranges blocked? :o
If it's spammers you're blocking, you really need to solve it with better anti-spam, not by blocking IP addresses.
See this page: https://wiki.simplemachines.org/smf/Spam_-_my_forum_is_flooded_with_spam,_what_can_I_do (https://wiki.simplemachines.org/smf/Spam_-_my_forum_is_flooded_with_spam,_what_can_I_do)
Also, not sure how many ISPs like people changing the MAC addresses of their ISP-provided routers. You shouldn't want to solve this by getting yourself a different IP, you'll only block the next person who gets your old IP from your site.
Quote from: Dav999 on March 18, 2018, 08:22:04 PM
Do you really have more than 2000 IP addresses/ranges blocked? :o
From what I understood, the host is the one blocking him ???... or did I misunderstand?
Quote from: Dav999 on March 18, 2018, 08:22:04 PM
Also, not sure how many ISPs like people changing the MAC addresses of their ISP-provided routers.
Yeah, they don't like that :). But they also don't like me calling their 24/7 tech support at 4 AM :D.
Quote from: GigaWatt on March 18, 2018, 08:36:19 PM
Quote from: Dav999 on March 18, 2018, 08:22:04 PM
Do you really have more than 2000 IP addresses/ranges blocked? :o
From what I understood, the host is the one blocking him ???... or did I misunderstand?
Well, yes and no, to me it sounds like an IP blocking list in the control panel for the website, especially given this bit in the OP:
Quote from: sam casey on March 18, 2018, 11:24:40 AM
there are quite a few ips and ip ranges blocked via the host , ive been through about 40 pages containing 50 ips each so far , and so far i cant see my ip or a range that contains my ip . of course i have more ips to go so i will check them all as long as it takes .
ive personally spoke to the hosting service and given then my ip address and they have said that i my ip is not blocked at their end . i also contacted a friend who has the same internet service provider as me , my friend is not and never was a member of my friends forums . i asked him to check for me if he could access my friends forums , he also got a 403 error .
Sounds like your isp then.
could be that your hostname is banned/blocked and not your ip address, you would need to check with your host on this.
i have a lot more ips etc to check on the host so ill go through them all when i get time . ill talk to my isp tomorrow and see what light they can throw on it . ill get back to you with what ever information i get , thanks guys
Again, I want to stress that 2000 plus "a lot more" IP addresses/ranges blocked on the host is madness, and is asking for this type of thing to happen. You'd be better off with good anti-spam, and unblocking literally all those IP addresses.
Quote from: Dav999 on March 19, 2018, 03:17:07 PM
Again, I want to stress that 2000 plus "a lot more" IP addresses/ranges blocked on the host is madness, and is asking for this type of thing to happen. You'd be better off with good anti-spam, and unblocking literally all those IP addresses.
Agree, did try the mass blocking route = lot's of trouble, lot's of wasted time. Spammers \ bots kept coming with new ip's etc all the time ...the only practical result was annoying real visitors \ members who were met with 'unexplainable' 403's :O)
IP bans are rarely if ever worth the effort, apart from known bad bots perhaps.