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Simple Machines Community Forum

SMF Support => SMF 1.1.x Support => Topic started by: kaytea on March 14, 2007, 07:26:26 PM

Title: One user not receiving email - AOL causing the problem?
Post by: kaytea on March 14, 2007, 07:26:26 PM
SMF Version: SMF 1.0.10
Hello, everyone.

I got a note from one of my users that she was no longer receiving email. As far as I know, she is the only person who has this problem. I noticed that her email was an @aol.com email, and I remembered that all of the places that have you sign up with an email address always say to avoid using an AOL email... I'm thinking that the problem lies on her end, and not mine... Is there any way to confirm or fix this? I'd like to not mess with the settings if they are working for the majority of my members.

Thanks in advance!  
Title: Re: One user not receiving email - AOL causing the problem?
Post by: metallica48423 on March 14, 2007, 07:47:09 PM
Last i knew, AOL was notorious for blocking emails originating from servers residing in some of the largest datacenters around.  Unfortunately, this is AOL's problem, and it appears to be something they're not budging on -- period.

I suggest maybe your user try to get an email account through other means (i reccommend gmail, but that requires an invite (i have 95 of them if it is necessary))
Title: Re: One user not receiving email - AOL causing the problem?
Post by: Muldoon on April 08, 2007, 08:52:34 PM
I've had a few problems with a few members that use aol accounts as well. I've activated their accounts but recommended that they look at another email account...
Title: Re: One user not receiving email - AOL causing the problem?
Post by: 青山 素子 on April 09, 2007, 01:54:37 AM
Quote from: metallica48423 on March 14, 2007, 07:47:09 PM
I suggest maybe your user try to get an email account through other means (i reccommend gmail, but that requires an invite (i have 95 of them if it is necessary))

If you have a cellular phone in the US, you can also have a text message sent with a code to register (if you don't have a text plan, you will have to pay for the text).


AOL is indeed bad about blocking randomly, and they don't unblock quickly even if you call their line and put in a ticket with them (it took me over four weeks to get a block removed on our servers). I highly recommend that user look into an alternative e-mail address to ensure they get all their mail, including from other senders.
Title: Re: One user not receiving email - AOL causing the problem?
Post by: depablo on April 09, 2007, 04:18:23 AM
Quote from: metallica48423 on March 14, 2007, 07:47:09 PM
(i reccommend gmail, but that requires an invite (i have 95 of them if it is necessary))
Just to update gmail; is now open for registration.
Title: Re: One user not receiving email - AOL causing the problem?
Post by: metallica48423 on April 09, 2007, 08:31:03 AM
I did not know that. 

Thanks depablo :)
Title: Re: One user not receiving email - AOL causing the problem?
Post by: CyprusGrump on May 07, 2007, 02:12:27 PM
I have found here in the UK that AOL users cannot receive the Activation e-mail.  :(
Title: Re: One user not receiving email - AOL causing the problem?
Post by: codenaught on July 14, 2007, 11:24:27 PM
kaytea, and CyprusGrump, I'm going through old unresolved topics, do either of you still need help with this?
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