Simple Machines Community Forum

SMF Support => SMF 2.0.x Support => Topic started by: pjbfsc on August 12, 2013, 09:55:22 AM

Title: all of a Sudden registered users cant login
Post by: pjbfsc on August 12, 2013, 09:55:22 AM
Been working fine.  have 20 registered users.
now all of a sudden  they cant lo gin.  even myself. I have a two admin accounts and I I cant lo gin.  I am still loged in as another account and in that one if I can go to a members and when I select a member it takes me straight back to the forum.

If I try and lo gin using a different account it says user name does not exist
I have tried forgoten password but no email arrives  (cant remember setting the email settings up)

I have logged onto the sql server and all seems ok there  the user names etc are all there .  the passwords are encrypted so cant check them.

I did note that the two accounts I run  both use the same password  however the encryption numbers were different.

Anysugestions where to look

Title: Re: all of a Sudden registered users cant login
Post by: Burke ♞ Knight on August 12, 2013, 09:56:45 AM
Have you installed any mods before this happened?
Have you checked your hosting control panel for errors?
Title: Re: all of a Sudden registered users cant login
Post by: Kindred on August 12, 2013, 09:59:26 AM
can't log in is a very generic report...

is there any error message?
What is the exact behavior?
Did you install any mods recently, as BK asked...
or did you change any settings?
Are you using the same url? (tere is actually a difference between yoursite.com and www.yoursite.com, depending on the cookie settings.
Title: Re: all of a Sudden registered users cant login
Post by: pjbfsc on August 12, 2013, 07:08:29 PM
Nothing has been changed in the last week.
the last thing done  was a new posting was added to the system.

now when you try to log in you are taked directly to the failed loggin paged at the top it says you need to fill in a user name
and you then put your user name in and password  and the same happens again

I have also tried the forgotten password option and tried the email address and the user name . no emails arrive
Title: Re: all of a Sudden registered users cant login
Post by: pjbfsc on August 12, 2013, 07:11:06 PM
I can still login get in on my laptop  or I can see all posts but I cant reply to any or add new ones.

As there are other administrators  they could have acidently changed something like rights  can I check this in the main sql database

Cant access anything in Admin
cant look at my own memer settings  or  under profil  no access to account settings

Its as though I am read only on the hole site.
when I select members I have a green dot against my name  so I am still lpgged in  bu no access
Title: Re: all of a Sudden registered users cant login
Post by: pjbfsc on August 12, 2013, 09:19:16 PM
More Information
My hosting site   7 hrs ago  changed there php version from 5.3  to 5.4

I have changed the version back to 5.3  but that does not seem to have helped

so its pointing to a issue there end maybe any sugestions
Title: Re: all of a Sudden registered users cant login
Post by: kat on August 13, 2013, 09:17:58 AM
How long after this:

http://www.simplemachines.org/community/index.php?topic=509157.0

did this start happening?

Have you deleted the cookies from your browser?
Title: Re: all of a Sudden registered users cant login
Post by: Storman™ on August 13, 2013, 10:45:57 AM
QuoteAs there are other administrators  they could have acidently changed something like rights  can I check this in the main sql database

Not really unless you have a backup copy of the db to compare.

Sorry but having lots of administrators is a VERY VERY bad idea...  :P
Title: Re: all of a Sudden registered users cant login
Post by: pjbfsc on August 13, 2013, 09:48:06 PM
When I changed the forum Directory name and then ran the  check tool everything worked great .  the problem started about 4 days latter  aprox

I have two administrators and  three moderators the balance are a new Category called Pilots
Title: Re: all of a Sudden registered users cant login
Post by: pjbfsc on August 13, 2013, 11:38:12 PM
Others seem to be having similar problems
http://www.simplemachines.org/community/index.php?topic=389229.60
Title: Re: all of a Sudden registered users cant login
Post by: Kindred on August 14, 2013, 07:19:35 AM
That post is over 3 years old...
Title: Re: all of a Sudden registered users cant login
Post by: pjbfsc on August 14, 2013, 08:24:46 AM
Maybe but I still cant get my issue resolved.
I pointed to the post just in case it was of help

Happy to PM the username and access code if that helps sort the issue out.  but currently
I cant access  members details
I cant post new Topics
I cant do anything in admin
I cant reply to old posts
I cant  modify old posts
I cant  logon on a diferant machine
I have cleared the cache directory

This is now getting urgent as I have been down now for 3 days
Title: Re: all of a Sudden registered users cant login
Post by: kat on August 14, 2013, 08:32:38 AM
Want to PM me access to an admin account? (After reading this, if you're OK with it)

http://www.simplemachines.org/community/index.php?topic=228940.0

Obviously, I'll need your forum URL, too.

Title: Re: all of a Sudden registered users cant login
Post by: kat on August 14, 2013, 12:07:48 PM
OK, we have muchos weirdness going-on.

I tried to access your site. But, when I try to log in, I get "You need to fill in a username".

So... Heck.

You have two databases. jetflight_556889 and jfsp_556889 are you connecting to the right one?

I've looked at the files, using bravenet's file manager (God that's awful) and there doesn't seem to be a way to change the file permissions. Come to that, you can't even see what those are, which seems a bit stupid.

So, some files that need to be write-enabled, could be write-protected. I have no way of knowing.

You might want to check, with Bravenet, as to whether you even have full CHOWN ownership of the files on your site. The way things are looking, I have to say that I doubt, very much, if you have.
Title: Re: all of a Sudden registered users cant login
Post by: pjbfsc on August 15, 2013, 04:11:51 AM
Thanks for all your help.

Bravenet  apparently  changed some rights to my folder when the upgraded there php version from 5.3 to 5.4,  you would have to wonder why,  but then that's just the world of computers  software and everthing in between

So everything looks like its now working again

Thanks for every ones contribution  especially K@
Title: Re: all of a Sudden registered users cant login
Post by: kat on August 15, 2013, 05:22:17 AM
Anytime! :)