Simple Machines Community Forum

General Community => Site Comments, Issues and Concerns => Topic started by: ovee on May 05, 2015, 12:15:35 AM

Title: How to stop simplemachines.org email spamming?
Post by: ovee on May 05, 2015, 12:15:35 AM
I did not use SMF for a very long time ago but I still keep getting spam email notification on this site.

It said:
Quote
If you wish to opt-out, please login to the community and then open your profile here: ovee.
Under the notifications section, you may opt-out. Thank you.

But there are no notifications section.
So, this is SPAM and it is unable to opt-out or unsubscribe!
Title: Re: How to stop simplemachines.org email spamming?
Post by: LiroyvH on May 05, 2015, 12:28:06 AM
The site can't know if you haven't used it for a long time, hence why it simply sends you the notification that you're subscribed to.

It's absolutely not SPAM. It isn't unsolicited to begin with. It might be *now*: so for future e-mails, but it wasn't when it got sent as the system had no way of knowing you didn't want to receive those e-mails any longer. We have good programmers, but we've yet to teach it how to do magic. 

The notifications section won't show up for you as you're in a postcount group that, ironically, has anti-spam restrictions causing multiple profile options to be unavailable. I will remove your preference to receive notifications, so that you won't receive those e-mails anymore in the future.
Title: Re: How to stop simplemachines.org email spamming?
Post by: ovee on May 05, 2015, 02:04:50 AM
Quote from: CoreISP on May 05, 2015, 12:28:06 AM
The site can't know if you haven't used it for a long time, hence why it simply sends you the notification that you're subscribed to.

It's absolutely not SPAM. It isn't unsolicited to begin with. It might be *now*: so for future e-mails, but it wasn't when it got sent as the system had no way of knowing you didn't want to receive those e-mails any longer. We have good programmers, but we've yet to teach it how to do magic. 

The notifications section won't show up for you as you're in a postcount group that, ironically, has anti-spam restrictions causing multiple profile options to be unavailable. I will remove your preference to receive notifications, so that you won't receive those e-mails anymore in the future.

1. Since registered, I'm never subscribed to anything but email keep coming.
2. In the email tell me how to opt-out or unsubscribe but there is nothing there.

2 reason is enough to be spam.

However, thank you for remove preference to receive notifications. If it's really removed. (I can't see)
Title: Re: How to stop simplemachines.org email spamming?
Post by: Douglas on May 05, 2015, 07:38:51 AM
ovee does bring up a good point. SMF (the software itself, and conversely, the site here), by default, turns on "Receive forum newsletters, announcements and important notifications by email." notifications when people register... and since people without that magical post number (on SMF, the site) can't edit their profile... they have no way to opt out of this stuff initially.

IMHO, this is something that SMF should have turned off by a default setting when initially setting up the account. This change should be done both on the site and within the software itself, especially since the US CAN SPAM act does require a double opt in (we can treat the act of registration as the first opt in, and someone physically checking the "Receive forum newsletters, announcements and important notifications by email." box as the second opt in).

Based on what Illori said below, this should be changed for the 1.x and 2.0x branch, since the 2.1x branch allows for more customization of permissions. But still... the default option should be unchecked across the board. :)
Title: Re: How to stop simplemachines.org email spamming?
Post by: Illori on May 05, 2015, 07:40:34 AM
with 2.1 this will be less of an issue as there are more permissions related to profile edits so users should be able to modify settings like that if it is setup correctly here after 2.1 is installed.
Title: Re: How to stop simplemachines.org email spamming?
Post by: Steve on May 05, 2015, 08:38:16 AM
When I register on any forum, the first thing I do is check all my profile settings which eliminates the emails. Unfortunately, not everyone does that. Especially on a support board.

I do agree, though, that the registration page should have an opt-out option.
Title: Re: How to stop simplemachines.org email spamming?
Post by: Kindred on May 05, 2015, 08:39:15 AM
I understand what you are saying Douglas...  but I have to disagree...   99% of the time, a user won't go to the profile and turn ON the notifications - which means the ones who need to most help and really need the announcement are the ones who won't be getting it.

It defintely will not be changed for 1.1.x, since that is at end of life and will not be reviving any further updates.
It pretty likely will not be changed for 2.0.


and I would argue against setting it to "off" by default for the main reason specified above...
Title: Re: How to stop simplemachines.org email spamming?
Post by: Douglas on May 05, 2015, 09:04:34 AM
Then do this... put that option directly on the registration page... right under "Allow users to email me".

Would only require minimal changes AND achieve what needs to happen. There are other forum software packages that do the same, FYI.
Title: Re: How to stop simplemachines.org email spamming?
Post by: margarett on May 05, 2015, 09:07:25 AM
At registration would be the best option IMO. Especially because of the mentioned "US CAN SPAM act".

But Douglas, what the user received was the 2.0.10 announcement (aka Newsletter). And that is a different setting...
Title: Re: How to stop simplemachines.org email spamming?
Post by: Illori on May 05, 2015, 09:10:08 AM
Quote from: margarett on May 05, 2015, 09:07:25 AM
But Douglas, what the user received was the 2.0.10 announcement (aka Newsletter). And that is a different setting...

actually it is the same setting unless the admin overrides it when sending out the newletter.
Title: Re: How to stop simplemachines.org email spamming?
Post by: margarett on May 05, 2015, 09:21:44 AM
Now we're discussing semantics :P but they are different things
"Allow users to email me" translates to the table columns "hide_email"
"Receive forum newsletters, announcements and important notifications by email." translates to the table column "notify_announcements".

This column has a default value of "1", this is why everyone is subscribed to newsletters by default (as the default registration process doesn't even touch this field...)
Title: Re: How to stop simplemachines.org email spamming?
Post by: Illori on May 05, 2015, 09:29:53 AM
this topic is not about your email address being visible... that has been removed completely in 2.1.
Title: Re: How to stop simplemachines.org email spamming?
Post by: Douglas on May 05, 2015, 11:02:41 AM
Bruno nailed it exactly. While Admins CAN choose to override someone's settings via the newsletter option, most tend to respect it.

That being said...

Quote from: margarettNow we're discussing semantics :P but they are different things
"Allow users to email me" translates to the table columns "hide_email"
"Receive forum newsletters, announcements and important notifications by email." translates to the table column "notify_announcements".

This column has a default value of "1", this is why everyone is subscribed to newsletters by default (as the default registration process doesn't even touch this field...)
And that's what needs to change... or be allowed to be toggled on the initial registration page... the part that I underlined and bolded. Would be a MINOR layout change and probably one additional variable to submit upon registration. Have it checked, have it unchecked. Doesn't matter to me as long as the end user is allowed to make that choice for themselves, rather than being forced into it automatically. :)
Title: Re: How to stop simplemachines.org email spamming?
Post by: margarett on May 05, 2015, 11:05:21 AM
Yup, that's what I was referring to.
It's a minor modification indeed and I'll suggest it to 2.1. Heck, I'll pack a small MOD for it for 2.0 if time allows :)
Title: Re: How to stop simplemachines.org email spamming?
Post by: LiroyvH on May 05, 2015, 11:30:47 AM
CAN SPAM does not apply here... We're not sending commercial e-mails... It might be for some other forums, but not for us.
So we're not forced to offer a double opt-in, unsubscribe link, etc.
We do offer the option to opt-out of these important notifications, of course. But in the way our software has it arranged, rather than how some people demand it. :)

I can get stuck arguing it in a loop to ovee: but the newsletter for release information is not spam, period.

As for options:
I guess an option could be added to opt-out during registration.
For sites like ours I would make it an explicit opt-out during registration rather than explicit opt-in, as the announcements are very important to the users: especially if for example a security vulnerability is found. The sooner people get an announcement whenever that happens, though fortunately it hardly ever happens with us :), the better it is.
But yes, an option to, during registration, instantly select to NOT receive notifications might be quite a good idea. :)

There's the problem of notifications vs newsletters, though... Have to take real good care of that.
So you make the newsletter opt-out, you probably get people complaining who subscribed to topic & PM notifications when they still get e-mailed. :') People will always find something to complain about and instantly label it as spam, even though it absolutely isn't.
Title: Re: How to stop simplemachines.org email spamming?
Post by: Douglas on May 05, 2015, 01:46:01 PM
All I was asking is that it be implemented as a choice for the end user on signup. vBulletin does that, as does phpBB. While it's nice to set our beloved (and favorite) forum software apart from the rest of the pack, there's just some things that should be done because of the logic behind them.

As I said above, have it checked, have it unchecked... just make it available for new registrations for people to decide on their own.... as a standard feature for SMF 2.0.x and 2.1.x (I get why 1.x won't get it) :)
Title: Re: How to stop simplemachines.org email spamming?
Post by: Burke ♞ Knight on May 05, 2015, 03:53:56 PM
Especially since they can't use the opt out in profiles, until hit the post count.

Quote!!Please be advised that this e-mail is not spam and that you're able to opt-out whenever you wish!!
When you receive this e-mail, it means you registered on our community and enabled receiving notifications and/or announcements.
If you wish to opt-out, please login to the community and then open your profile here: Burke ♞ Knight.
Under the notifications section, you may opt-out. Thank you.

The top is a little misleading, with that magic number in place here. ;)
Yes, I know why the magic number, and agree to it, but it does tend to contradict what the email states.
Maybe a little addition to the line in the email, stating that you need so many posts, to opt out?
Title: Re: How to stop simplemachines.org email spamming?
Post by: LiroyvH on May 05, 2015, 05:12:18 PM
I'm not disputing that it would be a nice addition Douglas. ;) It'll prevent some confusion, and a pretty handy thing to have.
I did campaign for something similar before :P
Was merely disputing the CAN compliance requirement for this site. :)
Title: Re: How to stop simplemachines.org email spamming?
Post by: Douglas on May 12, 2015, 07:00:05 AM
So, will this get implemented on here, as well as put into practice on both the 2.0.x and 2.1.x branches, or will this go the way of the dodo bird (and pretty much any other logical suggestion)?

Not trying to be sarcastic, but still... :)
Title: Re: How to stop simplemachines.org email spamming?
Post by: Illori on May 12, 2015, 07:23:48 AM
a PR has been made on github https://github.com/SimpleMachines/SMF2.1/pull/2855 no idea how long it will take until gets merged. i really doubt the mod will get installed here due to wanting to keep this install as close to default as possible.
Title: Re: How to stop simplemachines.org email spamming?
Post by: Steve on May 12, 2015, 10:17:16 AM
Quote from: Illori on May 12, 2015, 07:23:48 AMwanting to keep this install as close to default as possible

Why is that, btw?
Title: Re: How to stop simplemachines.org email spamming?
Post by: Illori on May 12, 2015, 10:29:52 AM
easier to do upgrades, and those that come here can see how the software works without many mods.
Title: Re: How to stop simplemachines.org email spamming?
Post by: Douglas on May 12, 2015, 10:53:03 AM
Which is why I was pushing for it to become part of core, not a Mod. :)
Title: Re: How to stop simplemachines.org email spamming?
Post by: Illori on May 12, 2015, 10:56:07 AM
it should be part of the core if that PR is accepted, it will be in 2.1.

as you know 2.0 is no longer getting features added to it.
Title: Re: How to stop simplemachines.org email spamming?
Post by: Steve on May 12, 2015, 12:50:13 PM
Thanks Illori. Makes sense. :)
Title: Re: How to stop simplemachines.org email spamming?
Post by: Cycloneflame on May 24, 2015, 06:10:41 PM
Seeing as I am also unable to access this setting (why not?), then would it be possible for someone with elevated privileges to un-subscribe me?

QuoteIf you wish to opt-out, please login to the community and then open your profile here: Cycloneflame.
Under the notifications section, you may opt-out. Thank you.

Having this in your emails is somewhat misleading if a "default" account state means you cannot actually access this setting. Some people just hit the "spam" button anyway (as a webmaster, I know this first-hand), but with no one-click link to un-subscribe, you're essentially inviting users to worsen your mail server's spam score.

Thanks.
Title: Re: How to stop simplemachines.org email spamming?
Post by: Douglas on May 26, 2015, 07:01:39 PM
^^ more proof that this needs to be added to the registration page on here.

It's not a new feature, it's not even an enhancement of an existing feature. It's taking an already existing feature and adding it into a location that makes sense and protects SMF, as well as the end user, especially for those that have the potential of reporting these emails as spam.

It needs to be deployed on this site, this version of 2.x STAT. :)

There are *very* few things I will back down on... IMHO, this is one of them. Please make this change.
Title: Re: How to stop simplemachines.org email spamming?
Post by: LiroyvH on May 26, 2015, 08:37:59 PM
Not quite, some edge cases are dealt with separately when required; which includes the < 10 posts issue and those unfortunate enough to have gotten themselves banned... We're looking in to the best way to make it more clear, which will be done when it's ready: as with anything. :)
Title: Re: How to stop simplemachines.org email spamming?
Post by: Steve on May 26, 2015, 08:38:32 PM
Quote from: Douglas on May 26, 2015, 07:01:39 PMIMHO, this is one of them.

Did you mean 'not one of them'? Or am I reading this wrong?
Title: Re: How to stop simplemachines.org email spamming?
Post by: Douglas on May 26, 2015, 10:03:13 PM
Quote from: SteveDid you mean 'not one of them'? Or am I reading this wrong?

I can not modify my posts (http://www.simplemachines.org/community/index.php?topic=536570.0)

Hashtag FAIL. :/
Title: Re: How to stop simplemachines.org email spamming?
Post by: Burke ♞ Knight on May 26, 2015, 10:18:21 PM
Quote from: Douglas on May 26, 2015, 07:01:39 PM
It's not a new feature, it's not even an enhancement of an existing feature. It's taking an already existing feature and adding it into a location that makes sense and protects SMF, as well as the end user, especially for those that have the potential of reporting these emails as spam.

It needs to be deployed on this site, this version of 2.x STAT. :)

Please make this change.

I really have to agree. There is really NO reason I can see or think of, to say why this should not be done.
Any pauses and "We're looking in to the best way to make it more clear, which will be done when it's ready" is just excuses and basically being lazy about doing what is right.

Now Core, before you blow one of your gaskets, I'm not saying that to be mean or negative or whatever. I'm just stating that there is no true reason to not do this edit here at the SMF site. Being that a lot of people join to get help on an issue, then never be seen again until have another issue, they wont be posting the number of posts required to change it in their profile. So, if stated that they can change it, when they can not, and the email also states it, then YES, it can be considered spam, since they did not opt in, and can't opt out.
Title: Re: How to stop simplemachines.org email spamming?
Post by: LiroyvH on May 27, 2015, 12:11:38 AM
Yeah, I'll pass on taking your flamebait BK; thank you very much. ;)

This is a volunteer organization. Things are rarely done within a fortnight unless it's extremely urgent.
Considering this has not been a problem for 10 years, it isn't listed as "extremely pressing". :)

But we *are* working on it, and you'll have to do it with that... We can't handle everything instantly, and we're known for being thorough with (potential) solutions to issues we've been made aware of, rather than blindly and instantly doing something; nor do we do things without considering alternatives to suggestions that have been made. :) Thought you knew that by now. ;)
There are various solutions, and we're considering a bunch of 'em. Including the ones suggested here. But as people have limited time here, it isn't going to be done super fast. We're doing our best, and that should really say enough. :)

Anyway, saying "you're lazy" from the sidelines is rather easy; I'm expecting we can see a properly executed mod from your hands ready later today? :) One that we could perhaps add to the list of solutions we should consider?
No guarantees that we will use it of course (depends on a few factors), but I am looking forward to it: and thanks in advance for your submission! :)
Title: Re: How to stop simplemachines.org email spamming?
Post by: Douglas on May 27, 2015, 12:45:01 AM
Only I get to call Liroy lazy!

Let me be very clear... I know I keep pushing for this change... but I am appreciative that it's being taken under consideration (though I've got half a mind to kick some ass to get stuff going into high gear... but that's just how I am. :D)
Title: Re: How to stop simplemachines.org email spamming?
Post by: Burke ♞ Knight on May 27, 2015, 07:54:37 AM
Quote from: CoreISP on May 27, 2015, 12:11:38 AM
Anyway, saying "you're lazy" from the sidelines is rather easy; I'm expecting we can see a properly executed mod from your hands ready later today? :) One that we could perhaps add to the list of solutions we should consider?
No guarantees that we will use it of course (depends on a few factors), but I am looking forward to it: and thanks in advance for your submission! :)

Last I looked, there WAS a mod to do this. ;)

Select Newsletters at Registration (http://custom.simplemachines.org/mods/index.php?mod=4046) by margarett
Title: Re: How to stop simplemachines.org email spamming?
Post by: Steve on May 27, 2015, 08:54:32 AM
Looks like he got ya there Core. *ducks and runs* :P
Title: Re: How to stop simplemachines.org email spamming?
Post by: LiroyvH on May 27, 2015, 10:01:17 AM
Quote from: Burke ♞ Knight on May 27, 2015, 07:54:37 AM
Last I looked, there WAS a mod to do this. ;)

Yep. But I want an alternative solution... From your hand. Not stolen.
Today, please. Coding up an actual unsubscribe link sounds like an idea!

Quote from: Steve on May 27, 2015, 08:54:32 AM
Looks like he got ya there Core. *ducks and runs* :P

No not really, it has not been decided yet if that's what we want here. That's just an assumption being made by BK... Which he has done more often.
And when people make assumptions and then even proceed to call the team lazy based on said assumption, it becomes rather sad of a situation.

As always, we try to keep this forum as vanilla as possible (which really has been mentioned a million times here, so it's not like that's something that regulars don't know about :P); and as the security/patch e-mails are extremely important: we don't want to try and actively discourage it; or risk discouraging it. Hence why it's carefully being looked at on how to handle it here. ;) There's various ways, all have their small issues to overcome.
And according to BK, it seems that thoroughly thinking about our users and the "as close to vanilla as possible" SMF experience here rather than instantly applying one of the possible solutions (margarett's mod that he quickly and nicely made for the people included!) makes us lazy people. In a positive way... Or something.

So whilst we certainly could apply Margarett's mod today, it's not certain (yet) if we actually *will* do that.

Quote from: Douglas on May 27, 2015, 12:45:01 AM
Let me be very clear... I know I keep pushing for this change... but I am appreciative that it's being taken under consideration (though I've got half a mind to kick some ass to get stuff going into high gear... but that's just how I am. :D)

By all means, keep kicking. ;)
We do appreciate constructive feedback, and it's not a lie when I say it's all under consideration. :)
Community feedback, when constructive rather than being baseless attacks, is important to us and really appreciated.

But I don't have to tell you that, you know. :P
Title: Re: How to stop simplemachines.org email spamming?
Post by: Burke ♞ Knight on May 27, 2015, 11:00:22 AM
Let me make one thing clear here, Core.
I was not making assumptions.
You asked for a solution, and I only pointed out that one had already been made, and by a team member at that.
I never said to actually install the mod, making this forum non-vanilla, but stated there was already a solution that could be done.
One that really could also be incorporated into the 2.0.x core and put into the next update. Which we all know, even if not discussed, that there's a possibility for a next update to the 2.0.x line. ;)

Why should I take time to code something that has already been done, better than I could have done? That would be a waste of my time. Also, I do not post my mods here, so getting it to you, would be rather difficult, no?

For your information, I was not making a baseless attack. I had clearly stated in that post that it was not meant to be taken that way. But, I do feel, that is how the delay in this is looking to people. Something like this, that could get SMF listed as spamming, since people can not opt out if not posting 10 posts, is not a trivial back burner issue. Sure, it may not come up much, but now that it is in the open, you know as well as I do, that others will also see it as that. I'm looking at this from the standpoint of someone that would rather see people opt out of important news, than to have the SMF domain being listed as spammer.

If that is baseless attack to you, then know what? So be it!

Your biggest problem, Core, is whenever people get on about something, and you disagree, or don't want to put up with it, you get to where you start saying it's baseless attack this, or assumptions... Well, sometimes, you got to look at things not from your position in the organization, but as a normal user of the product you are serving. Sometimes, it's very easy to see things in a way that normal every day people do not. That does not mean they are making assumptions or baseless attacks, when they are trying to get something fixed, that really, should have been done ever since the 10 posts to modify the profile had been engaged.

"Coding up an actual unsubscribe link sounds like an idea!" Well, that would be fun, but the way the permissions are done in SMF, when have post count set to modify profile, any link in email to unsubscribe, will not work. That is why, the only way to have the post count block of profile modifying and the opt out is the way the listed mod is. That's the only viable way to do it, and do it right. That is why that mod was made, and that is why I posted the link to it. The message in the email, really also should be edited to state that you need to have the 10 posts, in order to opt out that way, too.
Title: Re: How to stop simplemachines.org email spamming?
Post by: Steve on May 27, 2015, 12:27:23 PM
Quote from: CoreISP on May 27, 2015, 10:01:17 AM
Quote from: Steve on May 27, 2015, 08:54:32 AMLooks like he got ya there Core. *ducks and runs* :P

No not really, it has not been decided yet if that's what we want here.

I was just being facetious to lighten the mood a little, failing apparently. I'll let you and BK duke it out ... :P
Title: Re: How to stop simplemachines.org email spamming?
Post by: Burke ♞ Knight on May 27, 2015, 12:44:36 PM
Either way, if not that mod, then something.
I understand it takes time to decide on what is best, but this is really something that should have been done long ago.
I also do understand and fully agree with why the 10 posts to modify profile, but I do not think the opting out of emails should have been included into that. Yes, I know it's included due to location of it, and I'm not blaming anyone for it. It's just that we all know times change, and things also have to change, whether we like it, or not. ;)

If you all are working on something, then fine, but lets try to get it done before people decide to hit the "Report Spam" button in their email clients.
Title: Re: How to stop simplemachines.org email spamming?
Post by: LiroyvH on May 27, 2015, 01:27:57 PM
*sigh*
Fine.
Despite knowing much better than this and that I really ought not to respond (in detail), i'll humor you and take the bait.

Quote
Let me make one thing clear here, Core.
I was not making assumptions.

Lol.
Quote
... is just excuses and basically being lazy about doing what is right ...
Quote... before you blow one of your gaskets ...

Yeah, totally no assumptions at all.


Quote
You asked for a solution, and I only pointed out that one had already been made, and by a team member at that.

I was not really asking for any solution at all.
I was pointing out that you once again failed to realize that this is a volunteer organization, and that there might be more going on behind the scenes than you're aware about; and thus should stop jumping to your baseless assumptions, false accusations, etc. based on nothing but your own thoughts.
It's a problem we've seen from you before, and that you stay oblivious to it after being called out on it several times almost makes it look like you're doing it on purpose... I hope that is not the case.

Maybe write it on a note?
"What I think the team is/isn't doing, might (not) be what they're actually doing. What I believe people are thinking, might not be what they're really thinking. I should work with the facts, rather than assumptions."

Quote
Why should I take time to code something that has already been done, better than I could have done? That would be a waste of my time. Also, I do not post my mods here, so getting it to you, would be rather difficult, no?

Not an excuse, that's been your own choice.

Quote
For your information, I was not making a baseless attack. I had clearly stated in that post that it was not meant to be taken that way

You don't get to call the team lazy and "making excuses", and then say "but that isn't negative" as some sort of weird excuse for your behavior. :P
To call the hard working people here lazy, is most certainly uncalled for and absolutely baseless; no matter how much you say "I don't mean it in a negative way".
If that would suddenly make it positive, you can call anyone names as long as you say "it isn't negative"...

If that's really what you believe, I'll duly note it. :')
But for someone that made a big deal about the common saying "teach your grandma to suck eggs", and wasn't receptive to the explanation: I slightly doubt you really believe that... Unless that was a troll attempt.
But who knows, maybe I'm mistaken or maybe you changed your mind.

Quote
But, I do feel, that is how the delay in this is looking to people.

It looks like you're mistaking "people" for "myself" again. Perhaps you should stop speaking on behalf of other people for a change?
If they want to say something: they can. Which is also something we told you multiple times...

This far, all I'm seeing are people that want something changed: but certainly do understand it'll take a short amount of time whilst we're having the matter under consideration, and that we're limited by the time the volunteers here can spend on working on the best solution.
After all, we're very busy with SMF 2.1 next to other regular day to day jobs that need to be done here. So yeah, it'll be a wee bit slow.

Sure, some people will be impatient. Like yourself.
The only thing I can say to that is: deal with it. We're all volunteers...


Quote
Something like this, that could get SMF listed as spamming, since people can not opt out if not posting 10 posts, is not a trivial back burner issue. I'm looking at this from the standpoint of someone that would rather see people opt out of important news, than to have the SMF domain being listed as spammer.

Then perhaps you should read the discussion first, as I've already explained the "issue that should make it top priority" that you're talking about. ;)

We do absolutely want to fix annoyances for people though, like the ones that came here to complain about it. :)
And that's why we're looking at potential ways to solve it, and potentially enhance it in a total solution...
Whether or not that solution will be exactly what has been proposed here: *that* is another matter, it may be: it may not be. We'll see.
Incidentally, Margarett's mod is not a solution to that particular problem; so what are we even talking about on that regard.

Quote
If that is baseless attack to you, then know what? So be it!

That's the spirit.
Apologizing for calling the team "lazy and just making excuses" might have been a better road to take...


Quote
Your biggest problem, Core, is whenever people get on about something, and you disagree, or don't want to put up with it, you get to where you start saying it's baseless attack this, or assumptions... Well, sometimes, you got to look at things not from your position in the organization, but as a normal user of the product you are serving. Sometimes, it's very easy to see things in a way that normal every day people do not. That does not mean they are making assumptions or baseless attacks, when they are trying to get something fixed, that really, should have been done ever since the 10 posts to modify the profile had been engaged.

Oh for the love of god, take your head out of your rear will you? :X
Once again you're making false accusations about me. I'm honestly getting slightly fed up with your nonsense.
I'm always open to feedback, but of course: if I disagree, I will say so. And if people like you attack the team: I will most certainly defend them.
There's a difference between (vocally) disagreeing with something, and defending the team from ridiculous accusations uttered by someone screaming from the sideline.

The very reason you might have seen me call things baseless attacks and assumptions more often, is because you make a habit out of uttering them...
Perhaps you should work on that problem first? Then you won't hear it from me anymore. That or just make another goodbye topic. *shrugs*



I'm very happy with the constructive feedback provided here, namely by Douglas.
If you read his posts, he has a very clear and vocal opinion. Whilst it is in the typical bear style; he words it properly and makes recommendations in a good and proper way. I don't necessarily agree with the way he believes it should be fixed and implemented, but the beauty is: we do not have to.
We can disagree, and from disagreement can stem more discussion and a various amount of opinions/compromises: and then hopefully get the perfect end-result.
Awesome! I don't see any reason why people should agree on everything all the time, and I'm very happy there actually IS disagreement. It provides valuable insights.

Then you come along, partially repeat what has already been said and then start accusing the team of "making excuses and being lazy.".
And you seriously expect me to believe that I should not see that as a baseless attack, but as a very friendly piece of text from you? Please... That was an uncalled for and baseless attack, and if you really believe I should sit idly by whilst our volunteers are dragged through the mud: you're quite mistaken.


Now unless you have anything actually ontopic and constructive to add: by all means.
Otherwise, please stop posting nonsense and derailing the topic. I'm not really interested in another off-topic response.
Thanks in advance.



Once more: we are working on it. We are doing our best to come up with a solution.
Have some patience, and thanks once again to everyone who has provided valuable constructive feedback: we really appreciate it.
Valid complaints are really helpful to us to enhance our modus operandi and the product! :)

Anyone that has <10 posts and wants to unsubscribe is more than welcome to request an opt-out from us in this topic or by PM to either myself or Kindred, and we'll gladly process it whilst we're working on looking in to a solution that enables them to do it themselves.

Thank you.
Title: Re: How to stop simplemachines.org email spamming?
Post by: Douglas on May 27, 2015, 01:33:22 PM
Here's the thing (and why I'm pushing for this as a core feature adjustment and not using a Mod). SMF has always tried to operate under the credo of having its main site as mod-free as possible, so that people can get a feel of how the forum software performs at its basest sense. By adding a Mod package to achieve the unsubscription feature/option, the team continues to move further away from having a mostly base structure in place. This is why I'm pushing for this to be a core part of any 2.0.x development going forward, and implemented immediately on here for the next version update. (Yes, Illori, I'm keeping in mind what you said about future versions).

About to flip the table on you, BK... but you earned this one...

Quote from: Burke ♞ KnightLast I looked, there WAS a mod to do this. ;) Select Newsletters at Registration (http://custom.simplemachines.org/mods/index.php?mod=4046) by margarett
You do realize that Margarett developed that Mod package as a direct result of this therad, right? No? Go look at reply #13. :)

FYI, since I don't know if anyone thanked Bruno for that... thank you, Bruno! I appreciate the time you put into making that Mod available for others that would benefit.

And just to recap: The change, if I remember correctly, will be in the 2.1 branch going forward (KUDOS). I'm only asking specifically for SMF's forums here and on 2.0.11 going forward. And yes, it's being discussed/addressed behind the scenes, so let's let the process run through and see where it takes us.

/me puts away his butt kicking boots... for now.

EDIT BK, after reading your last post... I've got a challenge for you now. An absolute legitimate challenge.

It's called "Put up or shut up".

If you think you can do things better, then step up and strap up. Get your butt onto the SMF team and contribute towards the overall project. It's easy to sit on your cathedralistic pedestal and bark down edicts and declarations. Until you walk even a quarter mile in the shoes of an SMF teamie, you really don't have a clue as to what all goes on... and as Core has said, it's an ALL VOLUNTEER organization.. so sometimes coordinating things does take a while.

IF I had the time (I don't - three simultaneous careers), I wouldn't be an SMF Friend, I would have a different SMF hat on.

So, the decision is in your hands now. Strap up and Step up, or sit down and shu'p. It's really simple. :)
Title: Re: How to stop simplemachines.org email spamming?
Post by: Burke ♞ Knight on May 27, 2015, 02:10:57 PM
1. I know the mod was made, due to this topic. That is why I searched for the link.
2. I was on the team, and I have done my share of things for SMF. There are reasons why I'm not on the team, that will not be discussed, but it was nothing to do with SMF, or anyone's feelings about each other, or SMF.

3. I was not calling the team lazy, it as always, got taken out of context.

QuoteAny pauses and "We're looking in to the best way to make it more clear, which will be done when it's ready" is just excuses and basically being lazy about doing what is right.

What that was meant to mean, is that stalling and lines like that, are often seen as the lazy way out of doing things. (Sorry if it got typed wrong. It was not easy, typing on my smaller keyboard.) We all know it's not always the case, but it gets seen that way, and not just by me.

4.
QuoteIt looks like you're mistaking "people" for "myself" again. Perhaps you should stop speaking on behalf of other people for a change?
If they want to say something: they can. Which is also something we told you multiple times...

If it was just me, I'd be the only person pushing for this change, which I clearly, am not.

5.
QuoteIncidentally, Margarett's mod is not a solution to that particular problem; so what are we even talking about on that regard.

How is it not a solution? It is a setting, as stated above, that was made, due to this topic. How is not a solution? I can understand it not being the choice solution, but it is a solution.

6.
QuoteAnd just to recap: The change, if I remember correctly, will be in the 2.1 branch going forward (KUDOS). I'm only asking specifically for SMF's forums here and on 2.0.11 going forward. And yes, it's being discussed/addressed behind the scenes, so let's let the process run through and see where it takes us.

Which is why in my first post, I said I agree with you, on it being done here. Also, why I stated it should be core in the next update for 2.0.x (if/when).

7.
QuoteIt's called "Put up or shut up".

I honestly would, if allowed, do what I can to help out. However, due to personal reasons, as well as family issues, I really can't, in the way I'd like to.

So, sometimes, I get strong here on subjects. Why? Because sometimes, it's hard for me to state what I want, how I want, and it comes out in a post in a way that it was not meant to be. I was not calling the team lazy, I meaning that's how it can seem to people. Trust me, having been on the team, I know how it is. However, others that have not been on the team, that read these topics, do not know.
Title: Re: How to stop simplemachines.org email spamming?
Post by: Douglas on May 27, 2015, 07:10:27 PM
QuoteHowever, others that have not been on the team, that read these topics, do not know.
Really hoping you're not referring to me here. :)
Title: Re: How to stop simplemachines.org email spamming?
Post by: Burke ♞ Knight on May 27, 2015, 08:02:59 PM
You seem to know how things work. You been here a long while.
That was meant about the people that join and do not really know how things are here.
The type of people, that all THIS topic is about. The ones that don't even know they can't opt out of emails because they can't edit their profiles.
The ones that come in, ask a question, and vanish only to be seen again in a year or two, if ever.

The General users of SMF, that do not take part in forum discussions every day.
Title: Re: How to stop simplemachines.org email spamming?
Post by: Kindred on May 27, 2015, 08:26:48 PM
And do note... This update would have no effect at all on existing users who already have accounts and are receiving the notifications and/or announcements
Title: Re: How to stop simplemachines.org email spamming?
Post by: Burke ♞ Knight on May 27, 2015, 08:32:12 PM
That is true.
It would be nice, to have a way to do a link in the email that would work.
However, I've not had time to look into how such a system could be done, especially with the permission settings for the 10 posts to modify profile.

At the registration, you do get to have it set before the actual permissions for that kick in.
For the email link, the only way I can think of, is to have that setting moved to a part of the profile that can be changed before 10 posts.
However, since I don't use that on my sites, and have well over 10 posts here, I'm not entirely sure what all can be edited below 10 posts... LOL
Title: Re: How to stop simplemachines.org email spamming?
Post by: live627 on May 27, 2015, 09:00:09 PM
Here ya go, gents.

https://www.google.com/#q=list%20unsubscribe
Title: Re: How to stop simplemachines.org email spamming?
Post by: Burke ♞ Knight on May 27, 2015, 09:03:04 PM
Yes, but like I said, incorporating it into SMF, especially here, is the issue.
With the 10 post till can edit profile, we could not do the standard of link to the page to do it.
So, would have to set up a link that actually takes and does the setting.
However, can that be done, on a setting that requires 10 posts to change?
Title: Re: How to stop simplemachines.org email spamming?
Post by: Douglas on May 27, 2015, 11:01:16 PM
BK, with all due respect, you're just beating a dead horse right now... need to let it go, man.

* The people with the capability of manually changing profiles have left instructions on how to request removal.

* The issue is addressed for new signups for 2.1 and forward.

* This request may or may not be added to the next 2.0.XX update (in discussions now).

Really, nothing more needs to be said. Let it go, man, let it go. Woo-sah.

(AKA, you don't need to reply; you're repeating yourself, when solutions and temporary workarounds have been offered)

For anyone with less than 10 posts, you can post here to ask that one of the higher ups remove you from the News & Announcements email notifications. I believe you can also send a request via Private Message) to CoreISP (http://www.simplemachines.org/community/index.php?action=pm;sa=send;u=1680) or Kindred (http://www.simplemachines.org/community/index.php?action=pm;sa=send;u=1261) (Links open up the PM window for them) and request it that way. (I know Core and Kindred will edit this post if they'd rather not have PMs). :)
Title: Re: How to stop simplemachines.org email spamming?
Post by: KDulcimer on September 21, 2015, 09:10:41 AM
Came here to post pretty much the same thing as the OP. I once had an SMF forum, but now I have none, and I'd like to stop getting update notifications.
Title: Re: How to stop simplemachines.org email spamming?
Post by: Kindred on September 21, 2015, 09:31:30 AM
KDulcimer, done for you.
Title: Re: How to stop simplemachines.org email spamming?
Post by: metal450 on September 21, 2015, 04:55:00 PM
I found this thread searching for a solution to the same infuriating problem - having used SMF briefly (years ago), I still get these e-mails despite never having opted into them...and each & every time I do, I scour for how to "in your profile under Notifications select that you do not wish to receive the newsletter any longer."

Please do not quietly opt people into mailing lists, and ESPECIALLY the 'how to unsubscribe' description in those e-mails should not be blatantly inaccurate.  If there's no way for recipients to actually unsubscribe themselves, these e-mails are without question spam (even though they may not be *commercial* spam).
Title: Re: How to stop simplemachines.org email spamming?
Post by: Kindred on September 21, 2015, 05:01:12 PM
The emails are not spam, are you did technically "opt in" by signing up tot he site.
Also, the email instructions are not "blatantly inaccurate" since 90+% of the folks who come to unsubscribe can do so with no difficulty - since they have more than 10 posts.

That being said, as we noted above - we have recognized this to be a point of contention and have addressed it in the future release. Unfortunately, there is not much that can be done for existing users in this situation --- except to come here, and post a quick note - and the admins will take care of it.
Title: Re: How to stop simplemachines.org email spamming?
Post by: milenko_soe on September 23, 2015, 01:22:19 AM
Can a Admin remove my email as well for updates, I have only posted 5 2 times because I read the forums and search for answers. With that being said I have moved onto a different CMS and no longer need update emails. Thank you!
Title: Re: How to stop simplemachines.org email spamming?
Post by: Kindred on September 23, 2015, 07:42:37 AM
done
Title: Re: How to stop simplemachines.org email spamming?
Post by: rilian on January 09, 2017, 03:27:18 AM
I also do not see any "Notification" settings in my Profile Settings. Checked Chrome and Firefox browsers. Empty. Is this a bug? Can you please unsubscribe me. Thank you!
Title: Re: How to stop simplemachines.org email spamming?
Post by: Kindred on January 09, 2017, 07:40:37 AM
done...
Title: Re: How to stop simplemachines.org email spamming?
Post by: dignan17 on January 09, 2017, 10:10:06 AM
I also want to be taken off the notification list. Looking back through this thread, I'm astonished that someone came here looking for help and the response (at least from one person) was extremely defensive. I don't care if the newsletters don't fall under the CAN spam act. They're annoying if you don't want them, the emails themselves give incorrect instructions for how to stop them, and in fact there is not way for the user to stop them. This is a failure of the software, and it's no wonder that this hasn't been fixed in the nearly two years since this thread started. I can't fault anyone for marking these newsletters as spam, considering.

How about instead of attacking users who come here for help, you simply listen to them, say "yeah that sucks, sorry bud," and call it a day?
Title: Re: How to stop simplemachines.org email spamming?
Post by: LiroyvH on January 09, 2017, 10:52:13 AM
If you've read the thread, it's explained why the steps outlined do not work if you have a very low post count; and that you can simply ask here instead after which it will be taken care of. Pretty simple. :) We're looking in to improving it in the future for newsletters.
Title: Re: How to stop simplemachines.org email spamming?
Post by: choop on January 10, 2017, 01:06:35 PM
Please unsubscribe me from future notifications. Please remove the default post count requirement for opt-out, it makes no sense that I should have to post this request rather than simply toggle off a subscription I didn't realize I was signing up for.
Title: Re: How to stop simplemachines.org email spamming?
Post by: Arantor on January 10, 2017, 01:39:46 PM
The problem with changing the minimum is that it also then allows people who don't post to have links in their signatures which is bad for spamming :(
Title: Re: How to stop simplemachines.org email spamming?
Post by: 青山 素子 on January 10, 2017, 01:59:53 PM
Quote from: choop on January 10, 2017, 01:06:35 PM
Please unsubscribe me from future notifications.

One of the admins should be able to do that shortly.

Quote from: choop on January 10, 2017, 01:06:35 PM
Please remove the default post count requirement for opt-out, it makes no sense that I should have to post this request rather than simply toggle off a subscription I didn't realize I was signing up for.

Unfortunately, that is tied up in several other features that spammers were taking advantage of. We had to raise the post count to stop that abuse from them. This should be resolved once we update to a 2.1 development build where e-mail notifications are handled separately.
Title: Re: How to stop simplemachines.org email spamming?
Post by: Kindred on January 10, 2017, 02:01:33 PM
done, btw
Title: Re: How to stop simplemachines.org email spamming?
Post by: toyotageek on January 12, 2017, 08:21:44 PM
Quote from: KDulcimer on September 21, 2015, 09:10:41 AM
Came here to post pretty much the same thing as the OP. I once had an SMF forum, but now I have none, and I'd like to stop getting update notifications.

Hello. I'm in the same boat. I was mod for a forum that no longer exists. I don't know if the forum Admin set me up for notifications, but I continue to get occasional emails and would prefer not to. I've never posted here until now so have a minimal post count. If someone could remove my email from getting update notifications I would appreciate it.
Thanks.
Title: Re: How to stop simplemachines.org email spamming?
Post by: LiroyvH on January 13, 2017, 01:58:22 AM
Quote from: toyotageek on January 12, 2017, 08:21:44 PM
Quote from: KDulcimer on September 21, 2015, 09:10:41 AM
Came here to post pretty much the same thing as the OP. I once had an SMF forum, but now I have none, and I'd like to stop getting update notifications.

Hello. I'm in the same boat. I was mod for a forum that no longer exists. I don't know if the forum Admin set me up for notifications, but I continue to get occasional emails and would prefer not to. I've never posted here until now so have a minimal post count. If someone could remove my email from getting update notifications I would appreciate it.
Thanks.


That was already done after you had sent an email.
Title: Re: How to stop simplemachines.org email spamming?
Post by: flash84 on January 13, 2017, 09:53:54 PM
Same problem as OP, I get these updates even though I'm unsubscribed.

In this case how to I delete my SMF account instead?
Title: Re: How to stop simplemachines.org email spamming?
Post by: Kindred on January 13, 2017, 11:06:13 PM
You were not unsubscribed. You are now.
Title: Re: How to stop simplemachines.org email spamming?
Post by: maxlimitz on January 13, 2017, 11:08:46 PM
Quote from: ovee on May 05, 2015, 12:15:35 AM
I did not use SMF for a very long time ago but I still keep getting spam email notification on this site.

It said:
Quote
If you wish to opt-out, please login to the community and then open your profile here: ovee.
Under the notifications section, you may opt-out. Thank you.

But there are no notifications section.
So, this is SPAM and it is unable to opt-out or unsubscribe!

I would like to unsubscribe as well and because this forum is the only way to unsubscribe I will post here. You can find my image captures about this problem in IMGUR website with the profile maxlimitz.

With Google Groups there is an unsubscribe link in every email message and I would appreciate one with this website also.
Title: Re: How to stop simplemachines.org email spamming?
Post by: Kindred on January 13, 2017, 11:15:03 PM
You are unsubscribed now...  however, if you had bothered to read the thread, you would know the reason why it is as it is, right now
Title: Re: How to stop simplemachines.org email spamming?
Post by: Arantor on January 14, 2017, 05:51:39 AM
What I don't get is why people complain of SPAM when the announcements should only be once per update, as in, maybe 15 emails in the last five years?
Title: Re: How to stop simplemachines.org email spamming?
Post by: maxlimitz on January 14, 2017, 07:29:17 AM
Quote from: Arantor on January 14, 2017, 05:51:39 AM
What I don't get is why people complain of SPAM when the announcements should only be once per update, as in, maybe 15 emails in the last five years?

Even one unsolicited message is too much. I will report all spam I receive to my inbox. No exceptions.
Title: Re: How to stop simplemachines.org email spamming?
Post by: Kindred on January 14, 2017, 08:09:18 AM
except this is not actually spam.

You signed up to the forum, you get announcements of releases. Which means that it is not "unsolicited"

So, it's not spam  and if you are reporting it as such, you are actually acting unethically, IMO.

Yes, we need to make it simpler to unsubscribe... but that still does not make it spam.
Title: Re: How to stop simplemachines.org email spamming?
Post by: Arantor on January 14, 2017, 08:28:22 AM
Quote from: maxlimitz on January 14, 2017, 07:29:17 AM
Quote from: Arantor on January 14, 2017, 05:51:39 AM
What I don't get is why people complain of SPAM when the announcements should only be once per update, as in, maybe 15 emails in the last five years?

Even one unsolicited message is too much. I will report all spam I receive to my inbox. No exceptions.


So if you run an SMF forum, you don't want us to tell you thre is a security issue that you should patch?
Title: Re: How to stop simplemachines.org email spamming?
Post by: justmoon on January 16, 2017, 08:53:03 PM
Same boat as the OP, please disable notifications on my account. (Not running an SMF board right now, might come back to it in future, so I do want to keep the account.)
Title: Re: How to stop simplemachines.org email spamming?
Post by: SleePy on January 16, 2017, 09:21:35 PM
justmoon,

Your profile is already set to not receive newsletters.  Did you maybe get this on another account?
Title: Re: How to stop simplemachines.org email spamming?
Post by: Kindred on January 16, 2017, 09:23:31 PM
No... I just changed it for him
Title: Re: How to stop simplemachines.org email spamming?
Post by: -Rock Lee- on January 16, 2017, 09:34:35 PM
I do not understand how much it can annoy a mail does not add or subtract in our tray, that neither takes 0.1 seconds to see or to pass of him. Also I think I receive about 10/20 emails a day from Facebook ... when I receive smf 2 or 3 just ... apart is useful for me because it jumps that I have to update smf.


Regards!

Sorry for my bad English.