Simple Machines Community Forum

Simple Machines Blogs => SMF Team Blog => Topic started by: H on April 07, 2009, 06:18:34 PM

Title: Support Helpers Redux
Post by: H on April 07, 2009, 06:18:34 PM
We have always strived to provide fast and professional support and are continually looking for ways to improve the quality of our support, and encourage more of you to help out in the community while bettering your skills.

Last year we launched a support group (http://www.simplemachines.org/community/index.php?topic=231510) that provided some additional support tools. We've now gone even further and added some more team tools and a community support discussion board to help solve those harder problems.

So the features of the Community Support Helper group now include:

Support quick-links bar
This bar helps you select where you want to give support, and view pending support topics.
(https://www.simplemachines.org/community/index.php?action=dlattach;topic=303538.0;attach=93724)


The Support topics script
This script collects all unsolved support topics from the boards and displays them in an easy to use list. If you have over 100 posts, you'll also be able to mark topics as solved
(https://www.simplemachines.org/community/index.php?action=dlattach;topic=303538.0;attach=93726)


A documentation dropdown
This displays a list of documents which are commonly referred to in support. Selecting one inserts the link into your post for you!
(https://www.simplemachines.org/community/index.php?action=dlattach;topic=303538.0;attach=93728)


Wikilinks
These help you quickly link to common topics and stickies that may be helpful in support!
(https://www.simplemachines.org/community/index.php?action=dlattach;topic=303538.0;attach=93730)


A new board
This board is for all support helpers to help each other solve support topics faster by talking with other support helpers about possible solutions.
(https://www.simplemachines.org/community/index.php?action=dlattach;topic=303538.0;attach=93732)


We hope to also use this group (in addition to SHOTM) as a base for recruiting more people to the support team!

Please signup now! Visit the Group membership (https://www.simplemachines.org/community/index.php?action=profile;area=groupmembership) page of your profile
Title: Re: Support Helpers Redux
Post by: JBlaze on April 07, 2009, 09:30:01 PM
Very nice H and the whole Team. This is definately going to make for less frustration when searching for previous topics or Docs.

Title: Re: Support Helpers Redux
Post by: Dragooon on April 08, 2009, 09:32:37 PM
And I was wondering why I was seeing the Support helpers board, thanks guys :)
Title: Re: Support Helpers Redux
Post by: [SAP]Francis on April 14, 2009, 12:14:37 PM
Disable public registration (http://www.simplemachines.org/community/index.php?topic=304659.0)
Title: Re: Support Helpers Redux
Post by: H on April 14, 2009, 12:44:20 PM
Disable public registration (http://www.simplemachines.org/community/index.php?topic=304659.0)

Playing with wikilinks?
Title: Re: Support Helpers Redux
Post by: ethankcvds on April 17, 2009, 10:46:05 PM
I've got a question do the regular Support Members have a link that shows new tickets for CM HD(If you don't you may want to look into it ;D .)?
Title: Re: Support Helpers Redux
Post by: Adish - (F.L.A.M.E.R) on April 17, 2009, 11:14:53 PM
Atleast a few people if not all...??
<----------------- ME!!! :P
Title: Re: Support Helpers Redux
Post by: H on April 18, 2009, 03:28:13 PM
I've got a question do the regular Support Members have a link that shows new tickets for CM HD(If you don't you may want to look into it ;D .)?

All the team have unread helpdesk items showing in addition to topics on their unread lists. As the HD is private, this isn't something that anyone not on the team will be able to see :)
Title: Re: Support Helpers Redux
Post by: TheListener on September 01, 2009, 10:04:15 PM
How much knowledge is required in regards to files, mods php etc?
Title: Re: Support Helpers Redux
Post by: mashby on September 01, 2009, 10:27:50 PM
Knowledge is power. Supporting others with your knowledge is more important than how much knowledge you may or may not have. In the end, if you can provide support anywhere, it's appreciated and wanted.
Title: Re: Support Helpers Redux
Post by: [SAP]Francis on October 17, 2009, 01:38:54 AM
Disable public registration (http://www.simplemachines.org/community/index.php?topic=304659.0)

Playing with wikilinks?
Wow I remember that post. :X

It wasn't meant to be posted though :(
Title: Re: Support Helpers Redux
Post by: KensonPlays on September 06, 2010, 03:40:18 AM
Sorry if this is late, I can't figure out hpw to use wikilinks. How do you use them?
Title: Re: Support Helpers Redux
Post by: xenovanis on September 08, 2010, 06:29:14 AM
Sorry if this is late, I can't figure out hpw to use wikilinks. How do you use them?

(https://www.simplemachines.org/community/proxy.php?request=http%3A%2F%2Fwww.taxibalk.net%2Fimages%2Fwiki.jpg&hash=abef8e7161bf1465fa7bba634a9c1bd7)
Kcmartz (http://www.simplemachines.org/community/index.php?action=profile;u=209454)
Support Helpers Redux (http://www.simplemachines.org/community/index.php?topic=303538.0)
SMF Team Blog (http://www.simplemachines.org/community/index.php?board=128.0)
Title: Re: Support Helpers Redux
Post by: JBlaze on October 30, 2014, 01:38:16 AM
Ah, those screenshots make me miss the old default theme...

Dunno why though heh

And yes, I did just post to a 5 year old topic. Sue me 8)
Title: Re: Support Helpers Redux
Post by: Arantor on October 30, 2014, 01:52:05 AM
I miss the old default theme too :(
Title: Re: Support Helpers Redux
Post by: Antes on October 30, 2014, 07:35:55 AM
is that theme still in SVN ? I may upgrade it to SMF 2.1 :) after current one finishes ofc :P
Title: Re: Support Helpers Redux
Post by: kat on October 30, 2014, 08:30:11 AM
Nostalgia ain't what it used to be. ;)

I prefer the old forum, in total, as you all must know. :P

Bloody good to have you around, again, JB! I've kinda missed your weirdness, you know. (https://www.simplemachines.org/community/proxy.php?request=http%3A%2F%2Fwww.katzy.dsl.pipex.com%2FSmileys%2Fc018.gif&hash=a3556647d4a48faa83032d551bdcffb1)

The place is full of old grannies, now. (https://www.simplemachines.org/community/proxy.php?request=http%3A%2F%2Fwww.katzy.dsl.pipex.com%2FSmileys%2Fgiggle.gif&hash=9dadde25699bfd62d0a51a1a9037304f)
Title: Re: Support Helpers Redux
Post by: JBlaze on October 30, 2014, 09:01:54 AM
Bloody good to have you around, again, JB! I've kinda missed your weirdness, you know. (https://www.simplemachines.org/community/proxy.php?request=http%3A%2F%2Fwww.katzy.dsl.pipex.com%2FSmileys%2Fc018.gif&hash=a3556647d4a48faa83032d551bdcffb1)
Weirdness, eh? This isn't even my final form!

I'm not really back, per se. Just trolling around helping out here and there, and making the random trolly post :P
Title: Re: Support Helpers Redux
Post by: kat on October 30, 2014, 09:04:26 AM
In England, there's a phrase...

To be "Off your trolley" means that you're mental.
Title: Re: Support Helpers Redux
Post by: Arantor on October 30, 2014, 09:59:25 AM
He's suggesting that he's being a troll >:D
Title: Re: Support Helpers Redux
Post by: Bloc on October 30, 2014, 02:48:58 PM
is that theme still in SVN ? I may upgrade it to SMF 2.1 :) after current one finishes ofc :P

I think someone attached it to a topic somewhere..not sure.

Its kind of nice to see screenshots of it again, for me too. :) Made specifically for this site, and not just an incarnation of default theme. Really took the blue/white/orange into full effect lol.