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SMF Support => SMF 2.0.x Support => Topic started by: steve51184 on April 23, 2010, 05:55:52 PM

Title: people not getting my emails from 'announcements' is my server blacklisted?
Post by: steve51184 on April 23, 2010, 05:55:52 PM
hey guys i run a forum with 90k members and send out announcements every week to about 1k of them and have been doing so for a long time but after sending an announcement out to all 90k members a few weeks ago people are no longer getting my emails/announcements... ether there email providers (gmail, hotmail etc) is blocking them or there getting added to there spam list

is my server now 'blacklisted' as a spam server for sending out so many emails? if so how do i go about getting it unblacklisted?

also after checking my servers ip via http://www.mxtoolbox.com/blacklists.aspx it says it's not blacklisted???
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: Kill Em All on April 23, 2010, 08:36:06 PM
I'm not sure how up to date that tool is...

Your server might have amount of emails to be sent out per hour or something. Considering you are sending a 1000 once a week and sometimes more, you might have hit a number and the server isn't sending them and delaying the send time so it doesn't overload your server. I think there is a way to contact companies like AOL and gmail to ask if you are black listed.
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: steve51184 on April 23, 2010, 08:38:55 PM
Quote from: Kill Em All on April 23, 2010, 08:36:06 PM
I'm not sure how up to date that tool is...

Your server might have amount of emails to be sent out per hour or something. Considering you are sending a 1000 once a week and sometimes more, you might have hit a number and the server isn't sending them and delaying the send time so it doesn't overload your server. I think there is a way to contact companies like AOL and gmail to ask if you are black listed.
forgot to say it's a dedicated server so i don't think there is any limits on the server
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: flapjack on April 23, 2010, 08:39:02 PM
you can always configure it to send through your email account (eg. gmail)
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: steve51184 on April 23, 2010, 08:41:04 PM
how do i set it to do that? (and yes i use gmail)

also wont gmail block me if i'm sending 80k emails through there servers?
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: flapjack on April 23, 2010, 08:42:24 PM
yes, 80k might be a problem ;). maybe it's time to look for dedicated solution then?
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: Kill Em All on April 23, 2010, 08:42:30 PM
flapjack, google will limit your amount of emails you send out to.

Check with your host, just because its a dedicated server, doesn't mean it doesn't have limits set. Most likely it doesn't, but you never know.

Make sure this setting isn't set:
Administration Center » Mail » Settings
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: steve51184 on April 23, 2010, 08:47:13 PM
Quote from: flapjack on April 23, 2010, 08:42:24 PM
yes, 80k might be a problem ;). maybe it's time to look for dedicated solution then?
my server is dedicated :P

Quote from: Kill Em All on April 23, 2010, 08:42:30 PM
Check with your host, just because its a dedicated server, doesn't mean it doesn't have limits set. Most likely it doesn't, but you never know.

how can My server have limits? :P

Quote from: Kill Em All on April 23, 2010, 08:42:30 PM
Make sure this setting isn't set:
Administration Center » Mail » Settings

what setting?
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: flapjack on April 23, 2010, 09:13:08 PM
it's not server limits we are talking about, it's your provider's limits
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: steve51184 on April 23, 2010, 09:14:50 PM
Quote from: flapjack on April 23, 2010, 09:13:08 PM
it's not server limits we are talking about, it's your provider's limits

ahhhh
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: Kill Em All on April 23, 2010, 09:35:46 PM
Plus all servers have load limits. You can only push it so hard before it starts crying. ;)
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: steve51184 on May 03, 2010, 12:13:20 PM
Quote from: Kill Em All on April 23, 2010, 09:35:46 PM
Plus all servers have load limits. You can only push it so hard before it starts crying. ;)
my load is always under 1
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: Adish - (F.L.A.M.E.R) on May 03, 2010, 12:55:30 PM
What is the link of your website? I might have your IP checked at various places just incase. :)
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: steve51184 on May 03, 2010, 01:01:14 PM
Quote from: (F.L.A.M.E.R) on May 03, 2010, 12:55:30 PM
What is the link of your website? I might have your IP checked at various places just incase. :)

pm'd you my ip ;)
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: steve51184 on June 05, 2010, 08:56:07 AM
so is there no way or testing this or helping me etc?
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: Adish - (F.L.A.M.E.R) on June 19, 2010, 01:25:29 PM
Last time I checked, everything regarding the IP was fine. I am out of ideas. Sorry about it. I'll ask someone to look into it if they have anything in their mind.

Edit: Booha! I got another idea. What control panel you use for your server ? Sorry I can't recall if I asked you this in the PM. Please let me know about it.
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: steve51184 on June 19, 2010, 01:27:50 PM
thank you
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: Adish - (F.L.A.M.E.R) on June 19, 2010, 01:28:37 PM
erm, just look into the edit. :P
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: steve51184 on June 19, 2010, 01:40:05 PM
Quote from: (F.L.A.M.E.R) on June 19, 2010, 01:25:29 PM
Edit: Booha! I got another idea. What control panel you use for your server ? Sorry I can't recall if I asked you this in the PM. Please let me know about it.

i use ispconfig along with webmin :)
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: Adish - (F.L.A.M.E.R) on June 19, 2010, 01:51:24 PM
Have a look here: http://doxfer.com/Webmin/SendmailConfiguration

Section: Editing global Sendmail options

Try looking into the limitations on emails. I think there are some default limits set.
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: steve51184 on June 19, 2010, 01:56:25 PM
Quote from: (F.L.A.M.E.R) on June 19, 2010, 01:51:24 PM
Have a look here: http://doxfer.com/Webmin/SendmailConfiguration

Section: Editing global Sendmail options

Try looking into the limitations on emails. I think there are some default limits set.

hmm...

Firefox can't find the server at www.doxfer.com.
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: Adish - (F.L.A.M.E.R) on June 19, 2010, 01:57:13 PM
It takes a while to open. Try refreshing. :)
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: steve51184 on June 19, 2010, 02:11:36 PM
won't load at all for me but thank god for Google cache ;)

anyway after a quick read i'm not to sure about the settings but a few of mine where not default so i changed them back to default as i'm hoping that is why is causing the problem

if that isn't what is causing it then i'll look into changing the settings

thank you for all the help so far :)
Title: Re: people not getting my emails from 'announcements' is my server blacklisted?
Post by: Adish - (F.L.A.M.E.R) on June 19, 2010, 02:12:21 PM
Let us know how it goes. :) Good Luck!