Simple Machines Community Forum

SMF Support => SMF 2.0.x Support => Topic started by: eric1234 on June 01, 2011, 10:18:46 AM

Title: Unable to open a topic or reply thread
Post by: eric1234 on June 01, 2011, 10:18:46 AM
Hi,
Currently i was unable to check it out as i was unable to open a topic or even reply a thread in my forum.

I am using chrome and it show this error.
The website encountered an error while retrieving http://anixekai.com/forum/index.php?action=post;board=1.0. It may be down for maintenance or configured incorrectly.

Title: Re: Unable to open a topic or reply thread
Post by: agent47 on June 01, 2011, 10:46:30 AM
Did you install any mods lately?
Title: Re: Unable to open a topic or reply thread
Post by: eric1234 on June 01, 2011, 10:53:20 AM
nope, but i got installed 30+ mods >.<
Title: Re: Unable to open a topic or reply thread
Post by: KensonPlays on June 01, 2011, 11:20:33 AM
Can we see a list? One, or a few of those mods might be the cause.
Title: Re: Unable to open a topic or reply thread
Post by: eric1234 on June 01, 2011, 12:06:29 PM
Here is it. :)
1.   AutoKeywords    1.4     
2.   Activity Reminder    1.0     
3.   Caps_Lock_Detection_on_Login    1.1.0.1     
4.   MonthUser    1.0     
5.   Simple ImageShack    3.1.3     
6.   Aeva ~ Auto-Embed Video & Audio    7.1     
7.   Board Notices    1.0.2     
8.   Global Headers Footers    2.0     
9.   Pretty URLs    1.0RC5.1     
10.   New Topic in Seperate Color    1.1     
11.   Profile Song Player    1.0 Beta     
12.   Facebook_Like v.1.4    1.4     
13.   Ignore User Button    1.0     
14.   Gamer IDs    1.01     
15.   Auto Respond    1.0     
16.   Enhanced PM Popup    1.0.1     
17.   Project Snow 1.1    1.1     
18.   SMF Articles    1.3.3a     
19.   SMF Arcade    2.5 RC1
20.   Reg Bar    1.0.2     
21.   SMF Multi Quote    1.1.3     
22.   Effectively Remove SMF Logo    1.2     
23.   Add Join Date to Post    1.0     
24.   Activity in Profile    1.1     
25.   New Layout for Last Post Info    1.4     
26.   Ad Managment    2.3.6.4     
27.   SA FBConnect    1.0 RC5 Rev292     
28.   SMF Trader System    1.6     
29.   eNinja - Admin Notes    0.9.2     
30.   Custom Copyright    1.0     
31.   Member Awards    2.2.3     
32.   YouTube BBCode    2.6     
33.   Anti Bot: Are You Human/Bot?    2.3     
34.   Align text with Smiley    1.0     
35.   FantasticSmileys    1.0     
36.   Spoiler BBCode    1.1.3     
37.   Favourite (Favorite) Boards    1.2     
38.   Ultimate Profile    0.9.1     
39.   Add IP2Location to Track IP    1.3     
40.   Admin Ban Button in Post    2.0     
41.   ResizeImagesToFitScreen    0.1.6     
42.   Stop Forum Spam
Title: Re: Unable to open a topic or reply thread
Post by: KensonPlays on June 01, 2011, 12:08:32 PM
The ones that affect posting are:
21.   SMF Multi Quote    1.1.3     
36.   Spoiler BBCode    1.1.3     
40.   Admin Ban Button in Post    2.0     
9.   Pretty URLs    1.0RC5.1     

Could be any of those, but it could also be another of the 42 mods you have

1.   AutoKeywords    1.4     ????
Title: Re: Unable to open a topic or reply thread
Post by: eric1234 on June 02, 2011, 11:58:26 AM
*sigh*, i am not sure what goes wrong >.< I am still not really familiar with SMF
Title: Re: Unable to open a topic or reply thread
Post by: KensonPlays on June 02, 2011, 12:41:34 PM
Me either, i'm confused :/
Title: Re: Unable to open a topic or reply thread
Post by: SlammedDime on June 02, 2011, 12:43:21 PM
You should check your hosts error log (NOT SMF's error log) and see if there are any errors in there related.  If not, you may want to ask your host.  a HTTP 500 error is very hard to track down without a more specific error from a log.
Title: Re: Unable to open a topic or reply thread
Post by: eric1234 on June 02, 2011, 12:49:15 PM
This is the last 300 error from error logs of my host. And i got no idea what is all this >.<

[Fri Jun 03 00:42:31 2011] [error] [client 72.215.62.66] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:42:31 2011] [error] [client 72.215.62.66] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:31:07 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:31:07 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:31:06 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:31:06 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:11:06 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:11:06 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:11:05 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:11:05 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:06:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:06:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:06:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:06:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:06:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:06:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:06:52 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:06:52 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:06:43 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:06:43 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:06:43 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:06:43 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:06:42 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:06:42 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:05:36 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:05:36 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:04:35 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:04:35 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:02:58 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:02:58 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:02:58 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:02:58 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:02:58 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:02:58 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:02:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:02:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:02:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:02:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:02:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:02:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:02:48 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:02:48 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:02:43 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:02:43 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Thu Jun 02 23:54:46 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Thu Jun 02 23:54:46 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Thu Jun 02 22:34:36 2011] [error] [client 168.212.239.66] File does not exist: /home/anixekai/public_html/404.shtml
[Thu Jun 02 22:34:36 2011] [error] [client 168.212.239.66] File does not exist: /home/anixekai/public_html/favicon.ico
Title: Re: Unable to open a topic or reply thread
Post by: SlammedDime on June 02, 2011, 12:53:29 PM
Yea, none of that helps... you'll have to contact your host and see if they can provide any more information as to why your site is throwing HTTP 500 errors.
Title: Re: Unable to open a topic or reply thread
Post by: eric1234 on June 02, 2011, 01:25:02 PM
I submit a ticket to the host. Now waiting for their reply.
Title: Re: Unable to open a topic or reply thread
Post by: eric1234 on June 03, 2011, 02:30:04 AM
My host stated that they are unable to provide any support as SMF was a third party script. -.-
Title: Re: Unable to open a topic or reply thread
Post by: Illori on June 03, 2011, 05:41:43 AM
who is your host?
Title: Re: Unable to open a topic or reply thread
Post by: eric1234 on June 03, 2011, 09:17:04 AM
1host.my. :)
Title: Re: Unable to open a topic or reply thread
Post by: Illori on June 03, 2011, 09:19:30 AM
they dont look like an obvious overseller, but i am tempted to say this is not a host that knows how to setup a decent server, as this would be most likely a server configuration issue.
Title: Re: Unable to open a topic or reply thread
Post by: SlammedDime on June 03, 2011, 11:34:47 AM
It has nothing to do with support of a script... if they're not capable of looking at error logs to give you a detailed error, they are an incompetent host.
Title: Re: Unable to open a topic or reply thread
Post by: eric1234 on June 03, 2011, 03:51:34 PM
Which mean the SMF forum itself was no error. The error came from the server itself? What do you think is causing the error?
Title: Re: Unable to open a topic or reply thread
Post by: SlammedDime on June 03, 2011, 03:52:37 PM
That's what your host needs to look into the server error logs for... to see what the error was.  It's normally a pretty simple request.
Title: Re: Unable to open a topic or reply thread
Post by: eric1234 on June 03, 2011, 03:54:15 PM
Oh ya, they replied the ticket with one of the answer is, they has recreated a SMF forum 1.0 version using Softaculous and they said it got no problem as they are able to open a topic and also reply in a thread. So they stated that they are unable to provide any support as SMF is a 3rd party script
Title: Re: Unable to open a topic or reply thread
Post by: eric1234 on June 03, 2011, 03:59:00 PM
Full answer from my server
Hi,

We have tested a new installation of SMF on http://testforum.anixekai.com/testforum

This installation is done by Softaculous Auto Installer. We have tested the forum function, and we are able to Add/Reply to the topic.

We are unable to provide further support as SMF is third party script. You can try disable all plugins / Mods on the forum and try again.
Title: Re: Unable to open a topic or reply thread
Post by: SlammedDime on June 03, 2011, 04:05:27 PM
Maybe you didn't phrase your question properly to them.

You need to know if your hosting account has logged any HTTP 500 errors in the server error log so you can further troubleshoot your problem.

Any server I have ever setup was properly setup with logging to capture the proper errors in the proper logs, so they should have this information.
Title: Re: Unable to open a topic or reply thread
Post by: eric1234 on June 03, 2011, 04:18:25 PM
Maybe, i will resubmit it again. :)

The question will be like this (not good in this stuff) :

Hi,
    I has spoken to the SMF support team regarding to the errors that my forum( my website address )  is facing which was , unable to reply in the thread or open a topic as it lead me to this error page :

Server error
The website encountered an error while retrieving http://anixekai.com/forum/index.php?action=post;board=1.0. It may be down for maintenance or configured incorrectly.
Here are some suggestions:
Reload this web page later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

The SMF team has suggest that there might be a server configuration issue and i has checked the error log from my cpanel and found that there got no any HTTP 500 error in the last 300 errors,  so  i would like to request you for a check in the server log whether my hosting account had logged any HTTP 500 errors , so that the SMF team able to further troubleshoot the problem.

Thank you.
Title: Re: Unable to open a topic or reply thread
Post by: eric1234 on June 03, 2011, 04:34:11 PM
Is the message ok? I am not good at it >.<
Title: Re: Unable to open a topic or reply thread
Post by: eric1234 on June 03, 2011, 05:02:07 PM
Submited . :)
Title: Re: Unable to open a topic or reply thread
Post by: eric1234 on June 04, 2011, 02:40:18 AM
This is the answer from my host:

Hi, we have checked on our server, everything is running fine.
And the previous Error 500 is due to you forum folder and index.php are not set to the correct permission.

Now you can click on the forum link, you can see it shows a blank page and no error logged in cPanel.
This means there is some issue on the script or the .htacess configuration.
That's why we advise you to remove all the mods and plugin and try again.

We are unable to probive detailed support on this due to it is out from our support scope.

now what shall i do?
Title: Re: Unable to open a topic or reply thread
Post by: eric1234 on June 05, 2011, 02:04:35 AM
alright, can somebody help me to solve it? I was willing to give a ftp account to you guys as this issue is beyond my capability and knowledges of SMF and i kinda frustrated with this issue that suddenly appeared from nowhere. >.<
Title: Re: Unable to open a topic or reply thread
Post by: Aleksi "Lex" Kilpinen on June 27, 2011, 03:21:33 AM
Quote from: eric1234 on June 04, 2011, 02:40:18 AM
This is the answer from my host:

Hi, we have checked on our server, everything is running fine.
And the previous Error 500 is due to you forum folder and index.php are not set to the correct permission.
This means that they have imposed limits on how the file permissions can be set. Usually it means that files can not be chmod 777, but should be 755 instead if you need them writable.

This IS however something that your hosts support should be capable of explaining to you, since the limits are theirs - not SMF's.
The server error log usually logs HTTP 500 errors, mentioning SPECIFIC files that cause the error, and what the reason for the error was. Seeing those logs, would help you greatly - because then you would know what files you need to be looking at.