Simple Machines Community Forum

SMF Support => SMF 1.1.x Support => Aiheen aloitti: Subject13 - heinäkuu 24, 2011, 02:00:23 IP

Otsikko: Can't See My Forums?
Kirjoitti: Subject13 - heinäkuu 24, 2011, 02:00:23 IP
I can't see my forums at all and I have no clue why? I go on my site homepage (http://xenomorph-hive.net/), I click on 'Forum' and the screen goes white. Why?
Otsikko: Re: Can't See My Forums?
Kirjoitti: mashby - heinäkuu 24, 2011, 02:04:04 IP
How do things look from an FTP perspective? Are there any folders/files in your /forum folder?
Otsikko: Re: Can't See My Forums?
Kirjoitti: Subject13 - heinäkuu 24, 2011, 02:13:14 IP
Yes! Everything is there, I just can't see the forum at all.
Otsikko: Re: Can't See My Forums?
Kirjoitti: mashby - heinäkuu 24, 2011, 02:26:06 IP
Wondering if something went afoul with your index.php file then? This file at least returns some info:
ssi_examples.php
From that page, I can see the last post was at 07/23/11, 12:56:30 PM
Might you have installed any mods or done anything with your site since then?

My gut reaction is that your index.php file is having a bad day.
Otsikko: Re: Can't See My Forums?
Kirjoitti: Subject13 - heinäkuu 24, 2011, 02:43:17 IP
Lainaus käyttäjältä: mashby - heinäkuu 24, 2011, 02:26:06 IP
Wondering if something went afoul with your index.php file then? This file at least returns some info:
ssi_examples.php
From that page, I can see the last post was at 07/23/11, 12:56:30 PM
Might you have installed any mods or done anything with your site since then?

My gut reaction is that your index.php file is having a bad day.

I didn't install anything..  would you like to check the file to see if its all good?
Otsikko: Re: Can't See My Forums?
Kirjoitti: mashby - heinäkuu 24, 2011, 02:58:02 IP
I think that would be helpful yeah. Mind uploading the index.php file from /forum folder?
Otsikko: Re: Can't See My Forums?
Kirjoitti: Subject13 - heinäkuu 24, 2011, 03:00:56 IP
Not at all! It should appear right under me, I think?
Otsikko: Re: Can't See My Forums?
Kirjoitti: mashby - heinäkuu 24, 2011, 03:25:36 IP
I see some mods installed. I'd guess you've had them installed before July 23, 2011, yeah?
Favicon something
SimplePortal
Aeva Media
Is there a Settings.php file in the same folder? Please don't attach it as it contains a lot of sensitive information. Wondering if that might be the next culprit? I can find files I know exist on your site just fine (images), it's just index.php that isn't having a good time today. Maybe check with your host and see if any server changes have been made?
Otsikko: Re: Can't See My Forums?
Kirjoitti: Subject13 - heinäkuu 24, 2011, 03:30:32 IP
:/ This is so frustrating! I'll ask him, hopefully by tonight and see. But yes, there is a Settings file under /forum.
Otsikko: Re: Can't See My Forums?
Kirjoitti: cicka - heinäkuu 24, 2011, 05:11:26 IP
What is the last modification that you did before you got the white page? Something must have caused it. If it started out of the blue then contact your host then and ask them about it. It might be a misconfiguration on their servers.
Otsikko: Re: Can't See My Forums?
Kirjoitti: Subject13 - heinäkuu 24, 2011, 11:44:13 IP
Lainaus käyttäjältä: cicka - heinäkuu 24, 2011, 05:11:26 IP
What is the last modification that you did before you got the white page? Something must have caused it. If it started out of the blue then contact your host then and ask them about it. It might be a misconfiguration on their servers.

The last mod was Simple Portal, but that was like 2-3 months ago. It just happened out of the ordinary..
Otsikko: Re: Can't See My Forums?
Kirjoitti: Subject13 - heinäkuu 27, 2011, 11:50:14 IP
My forum was hacked and all my database was said to be deleted, any idea what I can do next?
Otsikko: Re: Can't See My Forums?
Kirjoitti: Illori - heinäkuu 28, 2011, 06:03:18 AP
are you sure your database was deleted? do you have a backup? does your host have a backup?
Otsikko: Re: Can't See My Forums?
Kirjoitti: Subject13 - heinäkuu 28, 2011, 12:48:04 IP
Lainaus käyttäjältä: Illori - heinäkuu 28, 2011, 06:03:18 AP
are you sure your database was deleted? do you have a backup? does your host have a backup?

My host look and he hasn't found anything. :/
Otsikko: Re: Can't See My Forums?
Kirjoitti: Illori - heinäkuu 28, 2011, 12:50:07 IP
did you check yourself as well? you got no backup at all? your host has no backup either? if your host does not do backups now is a great time to go find a new host that does.
Otsikko: Re: Can't See My Forums?
Kirjoitti: Subject13 - heinäkuu 28, 2011, 01:53:43 IP
Lainaus käyttäjältä: Illori - heinäkuu 28, 2011, 12:50:07 IP
did you check yourself as well? you got no backup at all? your host has no backup either? if your host does not do backups now is a great time to go find a new host that does.

I am looking at my files through FTP. All the files looks completely fine? I honestly don't get why my forums couldn't be seen?
Otsikko: Re: Can't See My Forums?
Kirjoitti: Illori - heinäkuu 28, 2011, 01:55:53 IP
the database is not in the files it is in mysql [an application] so you need to find out the database name and see if it is in mysql, most people use phpmyadmin as an interface to mysql.
Otsikko: Re: Can't See My Forums?
Kirjoitti: Tony Reid - heinäkuu 28, 2011, 01:58:00 IP
What does your error log(the one in your servers control panel) say when you go to the forums home page?
Otsikko: Re: Can't See My Forums?
Kirjoitti: Subject13 - heinäkuu 28, 2011, 01:59:16 IP
Lainaus käyttäjältä: Tony Reid - heinäkuu 28, 2011, 01:58:00 IP
What does your error log(the one in your servers control panel) say when you go to the forums home page?

How would I find that out? It use to just show a blank white screen.
Otsikko: Re: Can't See My Forums?
Kirjoitti: Tony Reid - heinäkuu 28, 2011, 02:01:12 IP
does your server have something like cpanel?
Otsikko: Re: Can't See My Forums?
Kirjoitti: Subject13 - heinäkuu 28, 2011, 02:53:36 IP
Everything that had to do with SMF was deleted. My host is looking for backups from last month but hes not sure. Is it possible to delete the backups?
Otsikko: Re: Can't See My Forums?
Kirjoitti: Illori - heinäkuu 28, 2011, 02:55:18 IP
no as usually they are in a different location from the live server.
Otsikko: Re: Can't See My Forums?
Kirjoitti: Subject13 - heinäkuu 28, 2011, 03:22:46 IP
Well my host will check, but I am going to continue using SMF. But please someone create a stronger/better Security System. I really don't want this to happen again. :/ I am finally also going to use SMF 2.0 :D
Otsikko: Re: Can't See My Forums?
Kirjoitti: Illori - heinäkuu 28, 2011, 03:24:53 IP
if the issue was server side there is nothing smf can do to help you, other then tell you to find a new more secure host. also it is your responsibility to keep your forum updated with security patches as they are released.
Otsikko: Re: Can't See My Forums?
Kirjoitti: Subject13 - heinäkuu 28, 2011, 04:05:25 IP
Lainaus käyttäjältä: Illori - heinäkuu 28, 2011, 03:24:53 IP
if the issue was server side there is nothing smf can do to help you, other then tell you to find a new more secure host. also it is your responsibility to keep your forum updated with security patches as they are released.

I did.