Simple Machines Community Forum

SMF Support => SMF 2.0.x Support => Topic started by: kelli on December 20, 2012, 09:39:36 AM

Title: Cannot access forum or database
Post by: kelli on December 20, 2012, 09:39:36 AM
ok here is what i did (this time).  i tried to change the password in the admin panel for the database access, and the next screen i got after hitting "save" was
Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.

can anyone help me access my cpanel or phpmyadmin  to fix this?  i fear i have messed something up.  keep in mind i am not very php, sql, html or any thing of that sort savvy.
Title: Re: Cannot access database
Post by: MrPhil on December 20, 2012, 09:43:15 AM
If you successfully changed the MySQL database access password (does phpMyAdmin still work?), you may also have to change the password stored in Settings.php. Give it a try, but be prepared to change it back if it doesn't work.
Title: Re: Cannot access database
Post by: kelli on December 20, 2012, 09:45:25 AM
i am sorry phil, but i don't know how to get to all that stuff you just mentioned.  i know, i was messing with things i shouldn't have but i am trying to learn as i go.  do you think it would be possible for you to access what needs to be accessed to fix things?
Title: Re: Cannot access database
Post by: vbgamer45 on December 20, 2012, 09:49:18 AM
Check out this topic on repair settings allows you to update your mysql settings if you changed it by mistake
What is repair_settings.php? (http://wiki.simplemachines.org/smf/Repair_settings.php)
Title: Re: Cannot access database
Post by: kelli on December 20, 2012, 09:52:05 AM
that would be peachy dear, except i cannot get to my forum to upload the file.  if i could get to the forum, i wouldn't be here!  (sorry for being a smart aleck)
Title: Re: Cannot access database
Post by: vbgamer45 on December 20, 2012, 09:53:44 AM
If you have cpanel you can use their file manager tool if you browse to the main forum directory using the file manager and upload the file there.

Or if you have ftp access you can upload the file directly to your forum from that.
Title: Re: Cannot access database
Post by: kelli on December 20, 2012, 09:58:49 AM
see, that's the problem....i know i sound really dumb here and i am...but i don't know how to access the cpanel or ftp.  pretend i am a person who just got a computer yesterday.   :-*
Title: Re: Cannot access database
Post by: kelli on December 20, 2012, 10:05:51 AM
what i really need here is a knight in shining armor to rescue me before my members lynch and hang me! :o
Title: Re: Cannot access forum or database
Post by: mashby on December 20, 2012, 10:08:57 AM
Do you remember what the previous password was? What type of access do you have on your site?
Title: Re: Cannot access forum or database
Post by: Storman™ on December 20, 2012, 10:12:37 AM
Your host might be able to reset the password your you or at least recover the old one from Settings.php

You really do need to find out from them how you access your cpanel as well (if you have one of course...). Once you have that you can do most things.
Title: Re: Cannot access forum or database
Post by: kelli on December 20, 2012, 10:13:25 AM
i have administration access, and no i do not have the previous password because of an unfortunate incident with my webmaster.  that's why i was changing it so i could get access to stuff.  i could not tell what the password was because it was just ********** on the screen.
Title: Re: Cannot access forum or database
Post by: Storman™ on December 20, 2012, 10:15:07 AM
Do you have access to the hosting account then or is it in someone else's name ?
Title: Re: Cannot access forum or database
Post by: Shambles on December 20, 2012, 10:16:55 AM
Could the old pw still be in Settings_bak.php ?
Title: Re: Cannot access forum or database
Post by: kelli on December 20, 2012, 10:17:55 AM
i don't even know who the host is.  i put my faith in this person and now they are gone.  think i am gonna cry now. :(
Title: Re: Cannot access forum or database
Post by: kelli on December 20, 2012, 10:19:27 AM
Could the old pw still be in Settings_bak.php ?

i'm sure it could be, but that does me no good as i don't know how to get to that file!   
Title: Re: Cannot access forum or database
Post by: Storman™ on December 20, 2012, 10:20:30 AM
Sorry to say but you can't run a forum if you don't have access (or own) the hosting account.

Is the other person still paying the bill ?

Do they own the domain name ?
Title: Re: Cannot access forum or database
Post by: Storman™ on December 20, 2012, 10:23:04 AM
Hang on, a week ago you were adding meta tags to files, so how did you manage that at the time ?
Title: Re: Cannot access forum or database
Post by: kelli on December 20, 2012, 10:25:18 AM
Hang on, a week ago you were adding meta tags to files, so how did you manage that at the time ?

i accessed the java script via the admin panel.  i am really upset right now and feel totally stupid.   :'(
Title: Re: Cannot access forum or database
Post by: Storman™ on December 20, 2012, 10:26:51 AM
Quote
i accessed the java script via the admin panel.

Do you still have that access ?
Title: Re: Cannot access forum or database
Post by: kelli on December 20, 2012, 10:34:55 AM
Quote
i accessed the java script via the admin panel.

Do you still have that access ?

no i have no access to anything, unless you know a different url i can use to get in.  the one i usually use, i get a busy server error.
Title: Re: Cannot access forum or database
Post by: mashby on December 20, 2012, 10:36:06 AM
Hmm...your webmaster. I have to assume they would have the ability to get into cPanel/File Manager/FTP. With your current situation, I cannot think of another way to fix it.

What kind of agreement do you have with whoever owns your site?
Title: Re: Cannot access forum or database
Post by: kelli on December 20, 2012, 10:43:19 AM
i was naive enough to believe i could give one of you guys permission and you could just go in and fix it, but i guess that can't happen.

i think i know what i need to do, and it will not be pleasant (it's a personal thing).  thanks you guys, and i can't believe how many views my stupid problem got!  hugs
Title: Re: Cannot access forum or database
Post by: Storman™ on December 20, 2012, 10:44:59 AM
No problem, good luck.

Not dead yet as they say, just wounded (Kelli will know what I mean !)   ;)
Title: Re: Cannot access forum or database
Post by: Shambles on December 20, 2012, 10:46:27 AM
So you don't have any credentials for http://www.fetnoir.com/cpanel  ?
Title: Re: Cannot access forum or database
Post by: kelli on December 20, 2012, 10:54:28 AM
No problem, good luck.

Not dead yet as they say, just wounded (Kelli will know what I mean !)   ;)

who are you?????   :o
Title: Re: Cannot access forum or database
Post by: kelli on December 20, 2012, 10:55:20 AM
So you don't have any credentials for http://www.fetnoir.com/cpanel  ?

no and that's unfortunate isn't it?
Title: Re: Cannot access forum or database
Post by: Storman™ on December 20, 2012, 11:15:33 AM
Quote
who are you?

No one you know but I know what the site is !  ;)  A pun on words...
Title: Re: Cannot access forum or database
Post by: kelli on December 20, 2012, 11:22:07 AM
Quote
who are you?

No one you know but I know what the site is !  ;)  A pun on words...

ah okie.  gotcha.  hope u don't think i am too batcrap crazy
Title: Re: Cannot access forum or database
Post by: Storman™ on December 20, 2012, 11:52:40 AM
Quote
ah okie.  gotcha.  hope u don't think i am too batcrap crazy ...

I'm pretty open minded ....
Title: Re: Cannot access forum or database
Post by: kelli on December 20, 2012, 01:47:36 PM
Quote
ah okie.  gotcha.  hope u don't think i am too batcrap crazy ...

I'm pretty open minded ....

may i pm you please?  i have the access to my cpanel now
Title: Re: Cannot access forum or database
Post by: Storman™ on December 20, 2012, 02:19:27 PM
Sure
Title: Re: Cannot access forum or database
Post by: kelli on December 20, 2012, 02:52:23 PM
oh thanks but never mind.......i fixed it myself!!!  yay me!  thanks for all your advice and help and for putting up with my whining, guys.  hugssssssssssssssssss.  ♥♥♥♥♥