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Title: How do I help a member retrieve their lost password?
Post by: Ichinen on February 25, 2014, 12:02:03 PM

My forum is http://www.entheo-worldeyes.org/ewe/index.php and we are running SMF version 2.0.7

I've searched throughout our own "administrator" ("Cultivate") section, as well as searched the help files here, and (so far) have not found the answer.

The problem is that one of our long-time members has lost his password, and I cannot find a way to help him retrieve it.
Help, please? Your assistance is greatly appreciated.

Sincerely,
Ichinen

Title: Re: How do I help a member retrieve their lost password?
Post by: Illori on February 25, 2014, 12:09:04 PM

go in their profile and change the password to a new one. there is no way to retrieve the existing password

Title: Re: How do I help a member retrieve their lost password?
Post by: valerianWE on February 25, 2014, 01:08:58 PM

I'm an administrator on the same forum as Ichinen. I had a query a couple of days back and I, too, received fantastic support. Thanks Illori!

Title: Re: How do I help a member retrieve their lost password?
Post by: Kindred on February 25, 2014, 11:10:04 PM

There should also be a lost password link at the login screen that will send an email to the user's account email with recovery options,

Title: Re: How do I help a member retrieve their lost password?
Post by: Ichinen on February 26, 2014, 01:49:22 PM

Thanks to both Illori and Kindred for your replies. They are very helpful

Simple Machines Community Forum

SMF Support => SMF 2.0.x Support => Topic started by: Ichinen on February 25, 2014, 12:02:03 PM