A bit of crazy one but... I've set up a forum in a subdomain (forum.xxxx.co.uk) and getting a situation where some users - including me occasionally! - get an Access denied messgage. Its so hard to fathom
Forbidden
You don't have permission to access / on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
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I'm wondering of its anything to do with the current theme directory /home/linweb29/a/xxxxx.co.uk/user/htdocs/forum/Themes/default appearing as a full rather than relative path?
Comments?
That's either:
1.) A chmod problem
2.) A problem with rules in your .htaccess
3.) A ownership problem (eg: files or folder(s) not "chown"ed properly. Note: that can also be a, or multiple, parent directories)
4.) Mod security triggers
The full path should not be a issue.
Probably one of the things CoreISP mentioned, but just another thought.
Are your users adding a "www." in front of the address? If you're not configured for it, that can also cause issues...
I defined the subdomain a couple of days ago, tested it on my lappy with three browsers and it was fine.
Gave it to the world to have a look at and some reported problems, not all.
I tried connecting this morning from lappy 2 and three bowsers failed to connect. Then later only two browsers worked, not Chrome. I had a chat with the webhost (FastHosts, as you asked) who said it was obviously a software problem and my version of Chrome 'didnt support subdomains' (...). Later this pm - After my op - only one of the browsers on lappy 1 would connect and none of the browsers on lappy 2. Now they are all connecting. Meanwhile I have made No Changes.
Its a strange one...
Can you post the actual subdomain URL if it's not private?
Tried various things but the problem continues.
The URL is forum.acme.co.uk (http://forum.audax.co.uk) which redirects to www.acme.co.uk/forum (http://www.audax.co.uk/forum)
Right now I can connect from IE and Chrome but not FF from the laptop I'm using now. In the past I ve been able to connect using all and none of the browsers. Other users have a similar variable experience. I can always connect via teh full url
I get the feeling its a webhost setup issue but their take is that if they can connect locally there is no problem.
Comments?
Why does a subdomain redirect to a subdirectory?
That's just poor setup, and likely to cause issues...
However, your issue itself , aside from domain/directory confusion, is likely to be a host issue, as you said.
Quote from: Kindred on April 19, 2014, 05:48:13 PM
Why does a subdomain redirect to a subdirectory?
right now the subdomain and main domain are colocated on the same server, but down the line the subdomain may move somewhere else.
Also its less to type/easier to remember... but that aside... ????????????????????????
I am having the same problem.. Hosting with go daddy and installed through a cpanel. I try adding a board and get the same error message as the OP
This starts to lean very much towards mod_security going ape... ehh... getting angry. :)
Please ask GoDaddy to (temp.) disable it on your account and try again, see if that fixes it.