Simple Machines Community Forum

General Community => Site Comments, Issues and Concerns => Topic started by: Uncle666Sam on November 22, 2017, 03:57:57 AM

Title: Unsubscribe from newsletter
Post by: Uncle666Sam on November 22, 2017, 03:57:57 AM
Hi there,

sorry I haven't found any forum I could post this question:
I want to unsubscribe from the newsletter. But it seems to be not possible. The footer of the mail says that this should be an option inside the forum but it isn't. And every link which should directly point to the correct page to unsubscribe is just showing my profile. So can anyone help me please and tell me how I can unsubscribe?
Title: Re: Unsubscribe from newsletter
Post by: Gwenwyfar on November 22, 2017, 05:08:54 AM
Modify Profile -> Notifications
Title: Re: Unsubscribe from newsletter
Post by: Arantor on November 22, 2017, 05:10:14 AM
Doesn't work if you don't have 10 posts...
Title: Re: Unsubscribe from newsletter
Post by: Gwenwyfar on November 22, 2017, 05:12:47 AM
Well that sucks. Is this (somehow) intentional or a permissions oversight?
Title: Re: Unsubscribe from newsletter
Post by: Arantor on November 22, 2017, 05:25:34 AM
It's to prevent spam users who don't have 10 useful posts setting a website or signature, but the one permission for profile data also removes access to notifications settings.
Title: Re: Unsubscribe from newsletter
Post by: Uncle666Sam on November 22, 2017, 05:48:47 AM
ok then I delete my account - should work too. Thx for your help
Title: Re: Unsubscribe from newsletter
Post by: Arantor on November 22, 2017, 06:12:50 AM
I did flag it up to the admin people so they could sort this for you...
Title: Re: Unsubscribe from newsletter
Post by: CoreISP on November 22, 2017, 09:30:21 AM
We've toggled it off for you. :)
Title: Re: Unsubscribe from newsletter
Post by: FeRD_NYC on November 24, 2017, 04:18:35 PM
In general I think this needs to be addressed, though, because the bottom of the newsletter emails reads:

Quote
-- please note --
This e-mail is not spam and is non-commercial. You are receiving this e-mail because you have registered at our online community and opted in to receive information e-mails on new (security) releases such as these and/or other notifications, on this email address (xxxxxxxx). If you do not wish to receive these e-mails in the future, please login to the community forum at https://www.simplemachines.org/community/index.php, and in your profile under Notifications select that you do not wish to receive the newsletter any longer. Thank you!

And provides no other way to unsubscribe. If those instructions won't work for anyone who has < 10 posts, (a) that needs to be mentioned, and/or (b) an unsubscribe method (more robust than "ask in the forums for an admin to fix it manually") needs to be provided.
Title: Re: Unsubscribe from newsletter
Post by: CoreISP on November 24, 2017, 08:33:10 PM
And provides no other way to unsubscribe. If those instructions won't work for anyone who has < 10 posts, (a) that needs to be mentioned, and/or (b) an unsubscribe method (more robust than "ask in the forums for an admin to fix it manually") needs to be provided.

Its being looked in to, but it's not possible at this time.
I assume you mention this as you wish to unsubscribe - I've made the change to your profile.
Title: Re: Unsubscribe from newsletter
Post by: MissRabbit on November 25, 2017, 12:09:04 AM
I would like to be removed from getting newsletter emails as well. In fact, I wouldn't mind my entire account deleted. The name of this website is familiar(ish), but I have no idea what it's about and have no clue why I have an account here. This is my first post. I don't think I would have created an account and not posted at all. Strange. Anyway, could administration please either remove me from emails or remove my account altogether? Thanks.
Title: Re: Unsubscribe from newsletter
Post by: CoreISP on November 25, 2017, 12:17:05 AM
I would like to be removed from getting newsletter emails as well. In fact, I wouldn't mind my entire account deleted. The name of this website is familiar(ish), but I have no idea what it's about and have no clue why I have an account here. This is my first post. I don't think I would have created an account and not posted at all. Strange. Anyway, could administration please either remove me from emails or remove my account altogether? Thanks.

Done! :)

You may have signed up here because you've mistaken us for the owners of a website that uses our software.
That happens from time to time. Most sites using our software have our copyright + link back in the footer of the webpage which sometimes cause people to mistake us as the host/operators of said website and they try to come here with questions/help signing up/whatever.
Title: Re: Unsubscribe from newsletter
Post by: FeRD_NYC on November 25, 2017, 07:46:58 AM
And provides no other way to unsubscribe. If those instructions won't work for anyone who has < 10 posts, (a) that needs to be mentioned, and/or (b) an unsubscribe method (more robust than "ask in the forums for an admin to fix it manually") needs to be provided.

Its being looked in to, but it's not possible at this time.

Well, technical hurdles re: self-service unsubscribes accepted and excepted, at least correcting the footer text of the newsletter email is certainly possible, no? So that it doesn't give patently wrong instructions? Until such time as those instructions can be made not-wrong.

I assume you mention this as you wish to unsubscribe - I've made the change to your profile.

Eh, I could take it or leave it. I'm fine to be unsubscribed, but receiving the newsletter email wasn't really bothering me. Not nearly as much as the fact that it contains bad unsubscribe instructions. I mention this because, well... because it does!
Title: Re: Unsubscribe from newsletter
Post by: Dav999 on November 25, 2017, 11:17:35 AM
In my humble opinion, if it is to prevent spammers from setting a website in their profile or putting links in their signature, then why not do it like this:
Title: Re: Unsubscribe from newsletter
Post by: CoreISP on November 25, 2017, 11:30:42 AM
Quote
Eh, I could take it or leave it. I'm fine to be unsubscribed, but receiving the newsletter email wasn't really bothering me. Not nearly as much as the fact that it contains bad unsubscribe instructions. I mention this because, well... because it does!

Not exactly. The instructions are correct unless you have less than 10 posts. A line to clarify that could be added, sure - but its not patently wrong or bad instructions. Arguably merely incomplete for those with less than 10 posts. :)
Title: Re: Unsubscribe from newsletter
Post by: MartinRJ on November 25, 2017, 10:41:15 PM
Please unsubscribe me from the newsletter.
Title: Re: Unsubscribe from newsletter
Post by: MartinRJ on November 25, 2017, 10:45:11 PM
According to the CAN-SPAM Act, a newsletter must include a clear and conspicuous explanation of how the recipient can opt out of getting email from you in the future.

https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business
Title: Re: Unsubscribe from newsletter
Post by: Steve on November 26, 2017, 07:20:54 AM
The newsletter is not spam nor ads. Therefore, it's not in violation of the CAN-SPAM act.

An admin will, however, unsubscribe you shortly.
Title: Re: Unsubscribe from newsletter
Post by: lurkalot on November 26, 2017, 07:39:15 AM
Seen a few of these removal request lately.  Would it not be an idea to explain (note) these details in the registration agreement?
Title: Re: Unsubscribe from newsletter
Post by: Gwenwyfar on November 26, 2017, 07:42:22 AM
Seen a few of these removal request lately.  Would it not be an idea to explain (note) these details in the registration agreement?
Maybe the welcome/activation email, I doubt anyone will read it on the agreement. Could note about the 10-post limitation as a whole as there is so much confusion over it.
Title: Re: Unsubscribe from newsletter
Post by: Rock Lee on November 26, 2017, 08:22:34 AM
Maybe the welcome/activation email, I doubt anyone will read it on the agreement. Could note about the 10-post limitation as a whole as there is so much confusion over it.
I personally read it almost always because I have time I also want to collaborate, instead, someone wants a quick support simply do not bother reading and everything not related to what you seek is considered spam. In my opinion the newsletters SMF provides are the lowest 3 of all that I receive (in my personal email) since I have an alternate to avoid the massive spam of some pages send, I had to learn the bad with time and some do it without informing users about it ... but without leaving so much of the central theme in which I receive it seems very useful because sometimes I can not access the page and read the news such as updates to the forum it is important to apply as soon as possible! ... but is that not changed in the profile or can it be confusing things?


Regards!
Title: Re: Unsubscribe from newsletter
Post by: mojpoj on November 26, 2017, 09:34:21 AM
I'm very dissappointed  >:( that I get security update (patch) emails and there is no way to unsubscribe (that I can see).

There's this from the email...

Quote
-- please note --
This e-mail is not spam and is non-commercial. You are receiving this e-mail because you have registered at our online community and opted in to receive information e-mails on new (security) releases such as these and/or other notifications, on this email address (aricshelby@yahoo.com). If you do not wish to receive these e-mails in the future, please login to the community forum at https://www.simplemachines.org/community/index.php, and in your profile under Notifications select that you do not wish to receive the newsletter any longer. Thank you

But my profile page has NO "Notifications" section.  Was this removed?

I don't have any SMF installations running, so I don't care to get the notifications.  I didn't start getting these until recently, although I've been a member for over 3 years.

Does anyone have a fix, a simple link in the email (as required by the CAN-SPAM act) or a reply with "remove" in the subject line would also work.

I hate the one of my beloved PHP tools can't properly handle unsubscribe and I have to make a whole post about it.
Title: Re: Unsubscribe from newsletter
Post by: Irisado on November 26, 2017, 10:05:12 AM
Merged to existing topic on this subject.

It was not removed.  You need ten posts to be able to modify your profile.  The fix is that an administrator will take of this for you.
Title: Re: Unsubscribe from newsletter
Post by: eDNA on November 26, 2017, 05:01:58 PM
Instead of a simple unsubscribe link, you are forcing users to log in and manually unsubscribe from your news letter.
You say that  "If you do not wish to receive these e-mails in the future, please login to the community forum at https://www.simplemachines.org/community/index.php, and in your profile under Notifications select that you do not wish to receive the newsletter any longer. "

First of all the comma after the link makes the link not display. And second, after 20 minutes of looking I can't find Notifications section on my account. Please do what everyone else does and offer a simple unsubscribe link instead of frustrating users by making them jump through hoops to unsubscribe from your news letter.
Title: Re: Unsubscribe from newsletter
Post by: Sir Osis of Liver on November 26, 2017, 05:19:24 PM
Oddly, I never receive notifications or newsletters from this forum.

The setting is in Profile -> Modify Profile -> Notifications ->  Receive forum newsletters, announcements and important notifications by email

It's enabled in my profile. (https://www.simplemachines.org/community/proxy.php?request=http%3A%2F%2Fwww.thekrashsite.com%2Fpics%2Fidk.gif&hash=2b07c02bae8bb5a42bbd6a2860ab7d0c)
Title: Re: Unsubscribe from newsletter
Post by: Steve on November 27, 2017, 02:06:30 PM
First of all the comma after the link makes the link not display.

Sure it does - https://www.simplemachines.org/community/index.php, ... see? :P
Title: Re: Unsubscribe from newsletter
Post by: vbgamer45 on November 27, 2017, 02:24:06 PM
I agree the process needs to be better. A link to unsubcribe with a page to confirm would be the best. I do it one of my paid mods.
Title: Re: Unsubscribe from newsletter
Post by: jcgo16 on November 28, 2017, 06:45:10 PM
If you do not wish to receive these e-mails in the future, please login to the community forum at https://www.simplemachines.org/community/index.php, and in your profile under Notifications select that you do not wish to receive the newsletter any longer. Thank you!

I cant seem to find it
Title: Re: Unsubscribe from newsletter
Post by: Suki on November 28, 2017, 07:38:22 PM
There is a 10 post requirement to get access to that setting (spam purposes), just reply to this message and you should be able to see it :)
Title: Re: Unsubscribe from newsletter
Post by: SleePy on November 28, 2017, 11:29:28 PM
Please unsubscribe me from the newsletter.
I'm very dissappointed  >:( that I get security update (patch) emails and there is no way to unsubscribe (that I can see).

[...]

But my profile page has NO "Notifications" section.  Was this removed?
If you do not wish to receive these e-mails in the future, please login to the community forum at https://www.simplemachines.org/community/index.php, and in your profile under Notifications select that you do not wish to receive the newsletter any longer. Thank you!

I cant seem to find it
I've made sure to uncheck the option to receive notifications from your profiles.


We do realize this is an issue and the problem stems from curving spammers and having to limit options for the profile edits.  At this time, the easiest thing is to simply request removal and we will take care of it.
Title: Re: Unsubscribe from newsletter
Post by: Gwenwyfar on November 29, 2017, 06:28:04 AM
I think this information about the 10 posts limit should be displayed somewhere. Maybe even at the profile of those under 10 posts. Not everyone will read it but we get this kind of confusion/complaint very often, and that's just the ones who speak out (there's always many more users that just never bother to say anything). For the ones who miss it we can still say "it's there" :P
Title: Re: Unsubscribe from newsletter
Post by: BlindWolf8 on December 05, 2017, 09:26:06 PM
Hello,
I registered a long time ago (probably somewhere in the area of 9 years) and would like notifications turned off for security releases.

Thanks!
Title: Re: Unsubscribe from newsletter
Post by: SleePy on December 05, 2017, 09:30:25 PM
All taken care of!
Title: Re: Unsubscribe from newsletter
Post by: BlindWolf8 on December 10, 2017, 10:05:49 AM
All taken care of!

Thank you! :)