Simple Machines Community Forum

SMF Support => Server Performance and Configuration => Topic started by: Study Force on January 12, 2019, 11:02:26 AM

Title: Website Not Accessible on TV Browser
Post by: Study Force on January 12, 2019, 11:02:26 AM
HI all

I tried accessing my website via two separate TV browsers, one that comes with my smart TV, and one that I plugin that gives me access to android apps which connects to my television, both show that https://biology-forums.com is inaccessible.

Both devices are connected to the same wifi network that my computer is connected to and tablet.

I removed everything found in my .htaccess configuration file and disabled bad behavior, but it didn't solve the problem.

I'm curious what you think the problem may be, it used to work fine a year ago.
Title: Re: Website Not Accessible on TV Browser
Post by: Arantor on January 12, 2019, 12:27:41 PM
Define 'inaccessible'. Is it a routing failure or is it getting to the site and failing once it gets there?
Title: Re: Website Not Accessible on TV Browser
Post by: Study Force on January 12, 2019, 01:04:23 PM
It's not displaying the website at all, generic browser error saying "the web page is not available". Apache logs and error logs not showing up either.

Code: [Select]
[12/Jan/2019:12:50:08 -0500] "GET / HTTP/1.1" 301 235 "-" "Mozilla/5.0 (Linux; NetCast; U) AppleWebKit/537.31 (KHTML, like Gecko) Chrome/26.0.1410.33 Safari/537.31 SmartTV/5.0"
When I try accessing any other website also found on my server, they also don't work
Title: Re: Website Not Accessible on TV Browser
Post by: vbgamer45 on January 12, 2019, 01:05:11 PM
Try to see if you can load a simple text file from your website from the web brwoser.
Title: Re: Website Not Accessible on TV Browser
Post by: Study Force on January 12, 2019, 01:13:12 PM
That doesn't work either. Would anyone mind trying to access my site on their television to see if it's an isolated problem?
Title: Re: Website Not Accessible on TV Browser
Post by: Tonyvic on January 12, 2019, 01:53:07 PM
Your site works fine on my LG Smart TV using the default browser. (I'm in the UK) :)
Title: Re: Website Not Accessible on TV Browser
Post by: Study Force on January 12, 2019, 01:56:21 PM
Your site works fine on my LG Smart TV using the default browser. (I'm in the UK) :)

Thank you for checking. I'm using an LG also, so I'm baffled by what I see. I'll delete the history and see if it works.

Update: didn't
Title: Re: Website Not Accessible on TV Browser
Post by: GigaWatt on January 12, 2019, 02:15:22 PM
Something might be wrong with the DNS configuration in the TV. Can you enter a custom DNS (let's say Google's)?
Title: Re: Website Not Accessible on TV Browser
Post by: Study Force on January 12, 2019, 02:59:54 PM
Something might be wrong with the DNS configuration in the TV. Can you enter a custom DNS (let's say Google's)?

Could that be done through the address bar?
Title: Re: Website Not Accessible on TV Browser
Post by: vbgamer45 on January 12, 2019, 03:07:31 PM
More like the TV Settings/Menu system to change DNS lookups.
I would also trying updating to latest firmware.
Title: Re: Website Not Accessible on TV Browser
Post by: GigaWatt on January 12, 2019, 03:17:16 PM
Could that be done through the address bar?

No, you have to edit the network configuration on the device... can't say for sure if you need root access for this.

See if you can edit any of the settings in the network configuration if it's connected via Ethernet. If it's via Wi-Fi, doubt there will be any advanced settings :-\.

I would also trying updating to latest firmware.

LG is terrible with their firmware updates. I think you only get like... 3 or 4 year support for the OS for their smart TVs... a colleague of mine has a problem like this with an LG smart TV. No firmware updates, so he can't watch YouTube videos any more ::). Kinda ironic... having a smart TV that can't do anything smart ::).
Title: Re: Website Not Accessible on TV Browser
Post by: Study Force on January 12, 2019, 03:35:07 PM
Could be a firmware thing, but for now I think it's a little far fetched, reason is, other websites, including this one work. I was hoping someone who's an expert with servers could ping my server's IP to see if my site is accessible throughout the globe, just to be certain it's not a localized issue.
Title: Re: Website Not Accessible on TV Browser
Post by: GigaWatt on January 12, 2019, 03:58:59 PM
No problem on my end. Pinged the site, pinged the IP, opened the site in a browser, no problem ;).
Title: Re: Website Not Accessible on TV Browser
Post by: Study Force on January 12, 2019, 05:30:00 PM
No problem on my end. Pinged the site, pinged the IP, opened the site in a browser, no problem ;).

Thanks for checking! I'll mark this as a mystery for now, but if anyone has more diagnostic information, please share
Title: Re: Website Not Accessible on TV Browser
Post by: Aleksi "Lex" Kilpinen on January 28, 2019, 04:51:00 AM
It's not displaying the website at all, generic browser error saying "the web page is not available". Apache logs and error logs not showing up either.

Code: [Select]
[12/Jan/2019:12:50:08 -0500] "GET / HTTP/1.1" 301 235 "-" "Mozilla/5.0 (Linux; NetCast; U) AppleWebKit/537.31 (KHTML, like Gecko) Chrome/26.0.1410.33 Safari/537.31 SmartTV/5.0"
When I try accessing any other website also found on my server, they also don't work
301 means "moved permanently" so I could guess the request is hitting a redirect for some reason, and this redirect is failing either due to the browser - or simply because it is misconfigured.
Any idea why it would end up in a 301?
Title: Re: Website Not Accessible on TV Browser
Post by: Study Force on January 29, 2019, 10:55:25 PM
I do have some directives in my htaccess file that redirect, but I temporarily removed them, tested, and still it failed.
Title: Re: Website Not Accessible on TV Browser
Post by: raquelsanchezst on February 04, 2019, 07:07:00 AM
HI all

I tried accessing my website via two separate TV browsers, one that comes with my smart TV, and one that I plugin that gives me access to android apps which connects to my television, both show that is inaccessible.

Both devices are connected to the same wifi network that my computer is connected to and tablet.

I removed everything found in my .htaccess configuration file and disabled bad behavior, but it didn't solve the problem.

I'm curious what you think the problem may be, it used to work fine a year ago.

Is posible that this problem is the company telecomunications.
Title: Re: Website Not Accessible on TV Browser
Post by: Aleksi "Lex" Kilpinen on February 04, 2019, 11:03:51 AM
I do have some directives in my htaccess file that redirect, but I temporarily removed them, tested, and still it failed.
Any log entries? Different than before?
Access logs are the best bet for now, if error logs give nothing.
Title: Re: Website Not Accessible on TV Browser
Post by: drewactual on February 04, 2019, 11:36:07 AM
drop a "viewport" meta tag in your header... i.e.:
Code: [Select]
<meta name="viewport" content="width=device-width, initial-scale=1.0">

your browser may not like not having some direction, and it may be that simple.  most the common one's can negotiate this, but one on a tv that is likely already expecting to scale a site? maybe not....
Title: Re: Website Not Accessible on TV Browser
Post by: Study Force on March 06, 2019, 01:09:23 PM
I want to update everyone with the answer. My server was the problem, it wasn't configured for TLS 1.0 and TLS 1.1... Only TLS 1.2, and many of them old browsers can't load pages coming from 1.2. After enabling, all works.
Title: Re: Website Not Accessible on TV Browser
Post by: Aleksi "Lex" Kilpinen on March 07, 2019, 12:56:38 AM
Nice to hear you found out the cause and was able to fix it :)
Title: Re: Website Not Accessible on TV Browser
Post by: GigaWatt on March 22, 2019, 11:19:57 PM
Oh.... forgot you had SSL... but good nonetheless, nice to hear you've got the issue fixed and discovered what the problem was ;).