I may be stupid or something but I can't find out what I did to break my forum.
I had a spam attack and decided to delete all the posts rather than moderate them one at a time.
Somewhere in the process I managed to make it so nobody can post to the forum. Not even me as an administrator.
Is there a switch I clicked?
If I'm being honest, I find the entire UI as an administrator quite frustrating.
How did you "delete all the posts"?
Quote from: Kindred on April 13, 2022, 10:12:51 PMHow did you "delete all the posts"?
Administration Center »Forum Maintenance »Topics
And then I selected all boards
I think that's when they all went away.
If you removed all topics, you'd have to start a new topic in order to post. You didn't remove the boards, did you?
Removing posts or topics shouldn't do anything to anyone's ability to open topics. And there shouldn't even be a way to stop an admin from doing anything they want.
Here's the forum site.
I still see the topics that were there originally and I added one to see if it was a problem with the two topics I emptied.
The new topic has the same inability to post.
https://fernosrealitybbq.com/
I see no topics there at all. 0 Posts in 0 Topics by 51287 Members.
And trying to start a new topic gives a HTTP ERROR 500. Check your server's error logs.
Do you see this?
(http://www.bittsen.com/images/ferno.png)
It's what I see.
Yes, that's what I see. 3 boards, no topics. And entering a board and clicking "New topic" gives a HTTP ERROR 500.
You should check your server's error log for further info on that error message.
Quote from: Aleksi on April 14, 2022, 01:19:17 AMYes, that's what I see. 3 boards, no topics. And entering a board and clicking "New topic" gives a HTTP ERROR 500.
You should check your server's error log for further info on that error message.
OK, will do.
I'm not sure what I'm looking for but I'll give it a shhot.
Quote from: bittsen on April 14, 2022, 09:42:54 AMI'm not sure what I'm looking for but I'll give it a shhot.
You can post here any error(s) that are logged, and we will go from there.
Do you have a recent backup of the database btw?
No recent backup of the database.
Still don't know what I'm looking for in logs. There are way too many possibilities in Cpanel.
I'm still getting regular emails saying my database couldn't connect and it always says contact the administrator in the Emails.
Quote from: bittsen on April 30, 2022, 11:02:41 PMStill don't know what I'm looking for in logs. There are way too many possibilities in Cpanel.
Do you mean that there are a lot of errors in the log or that you can not find the log at all? If the former, copy/paste here the most recent error messages. If the latter, ask your host.
Quote from: bittsen on April 30, 2022, 11:02:41 PMI'm still getting regular emails saying my database couldn't connect and it always says contact the administrator in the Emails.
That error usually ocurrs either if the database info are not entered correctly in the Settings.php file, or the database user does not have full permission to the database. Or it is server related.
Does your forum load fine, or do you get the Smf Connection error?
Quote from: bittsen on April 30, 2022, 11:02:41 PMI'm still getting regular emails saying my database couldn't connect and it always says contact the administrator in the Emails.
Most common cause for this is SMF simply losing connection to the database. If this is really a regular occurrence, yet your forum loads for you, there is definitely something wrong on the server itself.
OK, it's been a while since I looked into this problem.
I still haven't found a way to fix this problem.
Is there an easy way to reinstall SMF to repair the database? When I look in Cpanel it shows the database isn't broken.
I can start from scratch if I have to but I would like to get this forum up in the next few days.
Thanks for any help.
The problem is that your settings are in the database. If you screwed up the settings, then restoring files while using the database will not change any settings
Quote from: Kindred on June 06, 2022, 01:11:05 AMThe problem is that your settings are in the database. If you screwed up the settings, then restoring files while using the database will not change any settings
OK, that sounds like it's beyond my knowledge base.
When you say the problem is in the database, and the settings are messed up, how do I access those? Through Cpanel or through SMF?
And what possible setting could it be?
I'm not above deleting the database in Cpanel and deleting SMF entirely and starting over from scratch.
No matter what path I take, I'm making sure there's anti-spam measures in place.
Without seeing the error message that's causing that "500" error it's hard to say exactly what the problem is. Login to cPanel, scroll down to the "Metrics" section and click on "Errors". That should give you the exact message, which we can use to help you fix whatever's broken.
Sorry... if we're talking a 500 error, then I was mistaken, it's a file issue. I got confused with your original problem
This is all I get for errors in my email.
QuoteFerno's Reality BBQ - All Things Television: SMF Database Error!
There has been a problem with the database!
This is a notice email to let you know that SMF could not connect to the database, contact your host if this continues.
And this is the error I get when I try to post in the forum
QuoteThis page isn't working
fernosrealitybbq.com is currently unable to handle this request.
HTTP ERROR 500
I don't know what any of this stuff means.
I'd also like to delete all users in one swoop. All the users are spam accounts.
Quote from: bittsen on June 06, 2022, 11:50:33 PMThere has been a problem with the database!
This is a notice email to let you know that SMF could not connect to the database, contact your host if this continues.
If you are having this error all the time, it is because either the database info are not entered correctly in the Settings.php file, or the database user does not have full permission to the database. If it happens sporadically, it is host related. You should contact them about it.
Quote from: bittsen on June 06, 2022, 11:50:33 PMQuoteHTTP ERROR 500
This error is also almost always server related. Have you contacted your host about these errors? If you have, what was their reply? If you have not contacted them yet, I suggest that you do a.s.a.p.
500 Error could be any number of things. Login to cPanel, scroll down to the "Metrics" section then click on "Errors" and you should be able to get a more detailed explanation for that error, which will better help us track down the problem.
you can mass delete users from the admin member list section.
THis does not delete their posts however.
a 500 error is a server error. There should be a log called errorlog, or error.log or something along those lines in your root or smf directory
It all seems to point to "file not found"
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Is there an "error_log" file in your forum directory at all?
When I go to my File Manager I see a directory called "Logs" but the directory is empty.
I've looked in the entire set of files, even the WWW directory and anything related to "logs" is empty.
Nothing says "Error Logs".
If you can't find an "error_log" file and there's nothing showing up in the logs in cPanel then you should ask your host for help. They should be able to get the actual error message for you.
Quote from: Oldiesmann on June 08, 2022, 01:06:16 AMIf you can't find an "error_log" file and there's nothing showing up in the logs in cPanel then you should ask your host for help. They should be able to get the actual error message for you.
They said they don't assist 3rd party problems.
I've had them for hosting for 18 years and the first time I ask for help they say no. That's customer service!!
Yes but the location of the error log is something explicitly in their control - when they set the server up, they decided if error logging was enabled and if so where the logs go.
We don't need them to solve it, just tell us where the logs are so we can look ourselves.
If your host can't tell you where they put the logs on their server, maybe that's a sign to go looking for an alternative that will help you with *their configuration*.
So what I posted wasn't the contents of the error log? As far as I can tell that's the only logs I can access.
I'll contact the webhost company.
And for the life of me I can't remember how I installed it all in the first place. (I was having an undiagnosed health issue at the time so there are a few brain cells that might have expired around then)
If they say that it's assisting with 3rd party problems, let them know you only want to know what error message is being logged in the server's logs so that the developers of the software can help you fix the problem.
Quote from: bittsen on June 08, 2022, 08:54:33 PMSo what I posted wasn't the contents of the error log? As far as I can tell that's the only logs I can access.
What you posted looks like a filtered error log, only showing informational errors like 403 or 404.
If you see a HTTP 500 error anywhere, it should always have a matching record in your error log. Always.
If there isn't one, it is either logged elsewhere and you are not seeing the full error log, or your host has limited logging of actual errors (which would be a red flag and tell me to switch hosts if I were you).
At this point I'm wondering if I should just delete the entire thing and start over from scratch.
I remember it didn't take long to install. Reading the readme file though, it looks daunting.
It isn't difficult to install at all, but it would be better to figure out what's causing the error. If your host is unwilling to help with that, then maybe it's time to find a new host.
Since the forum will need to be functional next Thursday, I've opted to just start from scratch. Yes, it's cowardly but the path of least resistance.
I don't really have time to work on this for 8 hours a day til Thursday either.
I am pretty sure I fecked the whole thing up when I was trying to delete the thousands of spam posts. With the new install I will put in some obstacles to make sure it doesn't happen again. Live and learn.
Now to remember how I installed it all in the first place. I think I lost some brain cells last January and February so it will be a new learning experience again.
BTW, I am not a fan of Cpanel!
Do you still require assistence with this
@bittsen?