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Server downtime July 2nd

Started by Compuart, July 02, 2009, 02:05:49 PM

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Compuart

July 2nd, between 11 am and 2 pm EST we've experienced server problems causing simplemachines.org to be unreachable. We are still looking into what happened, but suspect a power failure might have caused this issue.

The site has been checked for errors and should be working properly. If you find something out of the ordinary, please let us know.

We apologize for the inconvenience the outage might have caused.
Hendrik Jan Visser
Former Lead Developer & Co-founder www.simplemachines.org
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Realitynet.nl -> ExpeditieRobinson.net / PekingExpress.org / WieIsDeMol.Com

N3RVE

Ralph "[n3rve]" Otowo
Former Marketing Co-ordinator, Simple Machines.
ralph [at] simplemachines [dot] org                       
Quote"Somewhere, something incredible is waiting to be known." - Carl Sagan

Drumstick

Sorry for my bad English

kat

I got a 404, a few minutes back, but all's cool, now.

skyhintack

I'm able to connect to the site every few refreshes or so, but the server keeps resetting my connection. I'm not sure where that issue lies, but I'll type in simplemachines.org and it will almost load the site, but then I get the error.

Thanks  ;)

GravuTrad

derek will surely explain us the problem soon. ;)
On a toujours besoin d'un plus petit que soi! (Petit!Petit!)


Think about Search function before posting.
Pensez à la fonction Recherche avant de poster.

mirahalo

everything seems fine for me except for customize page: http://custom.simplemachines.org/

it gives me a 404 error

but besides that everything is normal :)

ReVoKe

everything works fine but the search :(

i get this when trying to search on a topic:

An Error Has Occurred!
Unable to access the search daemon

N3RVE

Quote from: 130860 on July 02, 2009, 03:02:11 PM
everything seems fine for me except for customize page: http://custom.simplemachines.org/

it gives me a 404 error

but besides that everything is normal :)

I don't get that, it loaded normally.

-[n3rve]
Ralph "[n3rve]" Otowo
Former Marketing Co-ordinator, Simple Machines.
ralph [at] simplemachines [dot] org                       
Quote"Somewhere, something incredible is waiting to be known." - Carl Sagan

Chas Large

I'm seeing the Search Error too. 8pm UK Time, if that helps.
My Modifications :)  My Forum

Please DO NOT PM me with support requests. Post the problem in the appropriate Support Board so everyone can benefit from the advice given.

metallica48423

I can now verify that the cause of this was a power failure.  The datacenter was undergoing a routine UPS inspection when one of the UPS systems dropped load, causing power outages within the datacenter.

Here's the current status as far as I can tell:

- Email is down (the devel server is not fully up yet)
- Search is down (db02 is not fully up yet)

So notifications and search, as of this time, will not work.  We're still working on this, however, getting the site accessible was the number one priority, first and foremost :)

Thanks :D
Justin O'Leary
Ex-Project Manager
Ex-Lead Support Specialist

QuoteMicrosoft wants us to "Imagine life without walls"...
I say, "If there are no walls, who needs Windows?"


Useful Links:
Online Manual!
How to Help us Help you
Search
Settings Repair Tool

sAce


metallica48423

The customize site should be working properly.  I have had no problems with it and have downloaded some mods to test :)
Justin O'Leary
Ex-Project Manager
Ex-Lead Support Specialist

QuoteMicrosoft wants us to "Imagine life without walls"...
I say, "If there are no walls, who needs Windows?"


Useful Links:
Online Manual!
How to Help us Help you
Search
Settings Repair Tool

Kill Em All

I get the search error to. Maybe a possible power surge screwed some things up?


My Site: KEAGaming.com

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Please do not PM or email me for support unless offered, help should be publicly displayed to others.

mirahalo

Quote from: metallica48423 on July 02, 2009, 03:28:39 PM
The customize site should be working properly.  I have had no problems with it and have downloaded some mods to test :)

OK, first, I tried with opera and it show me a 404, then I tried with IE8 and worked fine!   

this is weird.... it supposedly be the other way around...  :P

metallica48423

Quote from: Kill Em All on July 02, 2009, 03:39:41 PM
I get the search error to. Maybe a possible power surge screwed some things up?

See my post above:

- Email is down (the devel server is not fully up yet)
- Search is down (db02 is not fully up yet)
Justin O'Leary
Ex-Project Manager
Ex-Lead Support Specialist

QuoteMicrosoft wants us to "Imagine life without walls"...
I say, "If there are no walls, who needs Windows?"


Useful Links:
Online Manual!
How to Help us Help you
Search
Settings Repair Tool

Cassiel

Wow, that was back up quick. Awesome job. :D

SteveFJ

Oh I know what caused this problem.  :P

I'm with o2, and they've been down nearly all day. Leakage from them - that's what it is. :o

Thanks for being on the case, and for returning to normal.  :)

metallica48423

Search and email should both be functional now
Justin O'Leary
Ex-Project Manager
Ex-Lead Support Specialist

QuoteMicrosoft wants us to "Imagine life without walls"...
I say, "If there are no walls, who needs Windows?"


Useful Links:
Online Manual!
How to Help us Help you
Search
Settings Repair Tool

program5

The only thing I saw was a blank page with nothin' in it.
Since I am a paranoid person, I immediately started making scenarios :D

Good to see You're back.

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