The Support Specialists handle the support boards, Reply to support requests, follow up on cold cases left behind by the Support Helpers and other community members, moderate the forum where needed, supply Charter Member support through the Helpdesk and the forum, Seek out and call out possible support helpers of the month, seek out and call out possible future team members, and take part in the software development, planning and documentation and beta testing from the support viewpoint - since we are usually the folks who see what areas of the software and documentation cause the most trouble to the end users
And like all team members, we are not limited to doing only this, the teams are meant to be specialists in their own field, but can also do things that fall to other teams territory.
