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We are always looking for Support Specialists!

Started by jerm, March 29, 2008, 06:53:52 PM

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Jakob Fel

Okay, then I will continue trying to provide quality support.  :)
Freelance writer, entrepreneur-in-training and aspiring worldchanger
Support and Community Management at SMFNew Free Forum Hosting

Jakob Fel

Freelance writer, entrepreneur-in-training and aspiring worldchanger
Support and Community Management at SMFNew Free Forum Hosting

[S-Y-N-C]

Jake, this is "Nick" from your forums.

I'll always help the community i use.

Jakob Fel

Freelance writer, entrepreneur-in-training and aspiring worldchanger
Support and Community Management at SMFNew Free Forum Hosting

naikvarda

 what is the work done by the support specialist.

Kindred

Please do not PM, IM or Email me with support questions.  You will get better and faster responses in the support boards.  Thank you.

"Loki is not evil, although he is certainly not a force for good. Loki is... complicated."

TechTitan

and more support...endless world of supporting..  ;D
--:: .... ::--
Checkin' SMF from time to time

Aleksi "Lex" Kilpinen

The Support Specialists handle the support boards, Reply to support requests, follow up on cold cases left behind by the Support Helpers and other community members, moderate the forum where needed, supply Charter Member support through the Helpdesk and the forum, Seek out and call out possible support helpers of the month, seek out and call out possible future team members, and take part in the software development, planning and documentation and beta testing from the support viewpoint - since we are usually the folks who see what areas of the software and documentation cause the most trouble to the end users :) And like all team members, we are not limited to doing only this, the teams are meant to be specialists in their own field, but can also do things that fall to other teams territory.
A Finnish Project Manager (Support Specialist)
 Happily running multiple SMF 2.x installations.
  Fooling around with i7-10700 @ 2,90GHz-4.80GHz / 16Gb / RTX-2070 Super / 3840x2160 / Win 10 x64


How you can help SMF

"Before you allow people access to your forum, especially in an administrative position, you must be aware that that person can seriously damage your forum. Therefore, you should only allow people that you trust, implicitly, to have such access." -Douglas

KensonPlays

Thanks for this. I love helping out where I can. I'm not the best, not the worst, but middle-of-the-line. Some months I will be able to help out more than others :)

Bet99ty00

November 03, 2011, 10:25:57 PM #129 Last Edit: November 04, 2011, 10:17:30 AM by (F.L.A.M.E.R)
I think it will get the average "sandbagger" out here to be more active helping people

Perks are always a good motivator

can we nominate employees for this? 
I have gotten a lot of help recently from many of the regular staff, and even some from the regular joes as well


EDIT by (F.L.A.M.E.R):
Links/Images for advertisement removed.

live627

Support here can be given by anyone whenever. Remember, no one is paid.

Kindred

there are actually no "perks"....   and no, we do not take requests to join the team, nor do we take nominations.
Please do not PM, IM or Email me with support questions.  You will get better and faster responses in the support boards.  Thank you.

"Loki is not evil, although he is certainly not a force for good. Loki is... complicated."

Norv

Quote from: Bet99ty00 on November 03, 2011, 10:25:57 PM
can we nominate employees for this? 
I have gotten a lot of help recently from many of the regular staff, and even some from the regular joes as well

If you or perhaps others are willing to contribute, please do take a look at the possibilities:
http://www.simplemachines.org/contribute/
I'm not sure if you meant "employees" as referring to the SMF Support Specialists, but in case you did, then as stated above, Support Specialists are not anyone's "employees". They're doing this work for free, and because they want to spend their time helping users around SMF. And there aren't really obstacles to anyone doing that: most of the community forum here is meant for helping SMF forums admins, as much as possible, and this help can be given by anyone.
To-do lists are for deferral. The more things you write down the later they're done... until you have 100s of lists of things you don't do.

File a security report | Developers' Blog | Bug Tracker


Also known as Norv on D* | Norv N. on G+ | Norv on Github

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