[Free] Ticket Support System

[Chit-Chat ChatterBox Boss]

I was wondering if someone could make a ticket support system like the one you see on other major sites to receive help or ask questions.

[redsc]

Why not use the contact form ?

http://custom.simplemachines.org/mods/index.php?mod=1352

as this will work just as much the same !

[Chit-Chat ChatterBox Boss]

That is a possibility, but I do like the ticket systems some sites use and they are handy. That's why I was wondering if someone could create one.

[JBlaze]

Why not just download osTicket Support Ticket system?

http://www.osticket.com

It is Open Source so it is free

I use it myself.

[Chit-Chat ChatterBox Boss]

  cause I didnt knowthere was such a thing  thanks I will look into it now and report back

[Chit-Chat ChatterBox Boss]

It looks like what I want .. But I don't know how to add it to my forum or which one to download.

[JBlaze]

osTicket_1.6.rc4.zip

upload to your server, unpack, rename /upload to /support, then navigate to http://www.yoursite.com/support

[Chit-Chat ChatterBox Boss]

Done thanks! Now Im going through the admin settings and setting up a noreply email and alert email addresses. Then my worry is how its implemented into the forum 

[JBlaze]

The way I integrated it was simply adding a support link in the navbar.

[Chit-Chat ChatterBox Boss]

How would I go about doing that?

[Chit-Chat ChatterBox Boss]

I installed the mod and been playing with it through the url ... and that seems to be the only way I know how to get to the admin section is typing in manually like ..../support/scp   ... is there a easy way to get to the admin area and im also fighting the email ways   

[JBlaze]

Throw me a copy of your index.template.php and I'll install the link for ya. It works simple. If you are admin, it displays the admin link, if your not, it displays the regular link

[Chit-Chat ChatterBox Boss]

Here it is. But can you tell me where you add it cause I do add mods and make edits and I want to know where it is incase I come across it.

[JBlaze]

This is the way I did it.

index.template.php

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// Show the [help] button.
echo '
<td valign="middle" class="mainnav' , $current_action == 'help' ? '_active' : '' , '">
<a href="', $scripturl, '?action=help">' , $txt[119] , '</a>
</td>';

Code (add after) Select Expand


// Show the [support] button.
if ($context['user']['is_admin'])
echo '
<td valign="middle" class="mainnav' , $current_action == 'help' ? '_active' : '' , '">
<a href="', $boarddir, '/support/scp/index.php" target="_blank">' , $txt['support_nav'] , '</a>
</td>';
else
echo '
<td valign="middle" class="mainnav' , $current_action == 'help' ? '_active' : '' , '">
<a href="', $boarddir, '/support/index.php" target="_blank">' , $txt['support_nav'] , '</a>
</td>';

Modifications.english.php

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?>

Code (add before) Select Expand

$txt['support_nav'] = 'Support';

[Chit-Chat ChatterBox Boss]

I will test it now and report back

[Chit-Chat ChatterBox Boss]

I didnt have that code you showed to find and add it after so I found where it talked about the help button and added it after that. It didn't spear to work and I got these errors.

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8: Undefined variable: boarddir
Apply Filter: Only show the errors from this file
File: /home/XXXXXX/public_html/Themes/default/Errors.template.php (html_above sub template - eval?)
Line: 145

Code Select Expand

8: Undefined variable: current_action
Apply Filter: Only show the errors from this file
File: /home/XXXXXXX/public_html/Themes/default/Errors.template.php (html_above sub template - eval?)
Line: 144

[JBlaze]

Ahhh.... you are using 2.0 RC1 that's why

OK, you'll have to make the menu edits in Subs.php

[Chit-Chat ChatterBox Boss]

Here is my subs.php cause I just looked at it and the only help button area is this:

Code Select Expand


'help' => array(
'title' => $txt['help'],
'href' => $scripturl . '?action=help',
'show' => true,
'sub_buttons' => array(
),
),


[JBlaze]

Subs.php

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'help' => array(
'title' => $txt['help'],
'href' => $scripturl . '?action=help',
'show' => true,
'sub_buttons' => array(
),
),

Code (add after) Select Expand

'support' => array(
'title' => $txt['support'],
'href' => $boarddir . '/support/index.php" target="_blank',
'show' => !$user_info['is_guest'],
'sub_buttons' => array(
'supportadmin' => array(
'title' => $txt['support_admin_login'],
'href' => $boarddir . '/support/scp/index.php',
'show' => allowedTo('admin_forum'),
),
'supportnewticket' => array(
'title' => $txt['support_new_ticket'],
'href' => $boarddir . '/support/open.php',
'show' => !$user_info['is_guest'],
),
'supportviewticket' => array(
'title' => $txt['support_view_ticket'],
'href' => $boarddir . '/support/view.php',
'show' => !$user_info['is_guest'],
),
),
),

Modifications.english.php

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?>

Code (add before) Select Expand

$txt['support'] = 'Support';
$txt['support_admin_login'] = 'Admin Login';
$txt['support_new_ticket'] = 'Open New Ticket';
$txt['support_view_ticket'] = 'View Tickets';

That's the best I can come up with. Play around with it a bit and see what happens

(I'm not really that good with 2.0 yet)

[Chit-Chat ChatterBox Boss]

It has a gap now where the support button should be but now i have 2 pages of errors that appeared a lot just repeats.

I will post the errors but I wont post the file or line cause they are all in the sub.php file

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8: Undefined variable: boarddir

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8: Undefined index: support

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8: Undefined index: support_admin_login

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8: Undefined index: support_new_ticket

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8: Undefined index: support_view_ticket