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Author Topic: Server downtime July 2nd  (Read 315631 times)

Offline Compuart

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Server downtime July 2nd
« on: July 02, 2009, 02:05:49 PM »
July 2nd, between 11 am and 2 pm EST we've experienced server problems causing simplemachines.org to be unreachable. We are still looking into what happened, but suspect a power failure might have caused this issue.

The site has been checked for errors and should be working properly. If you find something out of the ordinary, please let us know.

We apologize for the inconvenience the outage might have caused.
Hendrik Jan Visser
Former Lead Developer & Co-founder www.simplemachines.org
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Offline N3RVE

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Re: Server downtime July 2nd
« Reply #1 on: July 02, 2009, 02:06:57 PM »
Thanks :)

-[n3rve]
Ralph "[n3rve]" Otowo
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Offline Drumstick

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Re: Server downtime July 2nd
« Reply #2 on: July 02, 2009, 02:19:39 PM »
Ok, thanks for the info ;)!
Sorry for my bad English

kat

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Re: Server downtime July 2nd
« Reply #3 on: July 02, 2009, 02:26:07 PM »
I got a 404, a few minutes back, but all's cool, now.

Offline skyhintack

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Re: Server downtime July 2nd
« Reply #4 on: July 02, 2009, 02:27:01 PM »
I'm able to connect to the site every few refreshes or so, but the server keeps resetting my connection. I'm not sure where that issue lies, but I'll type in simplemachines.org and it will almost load the site, but then I get the error.

Thanks  ;)

Offline GravuTrad

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Re: Server downtime July 2nd
« Reply #5 on: July 02, 2009, 02:58:44 PM »
derek will surely explain us the problem soon. ;)
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Offline mirahalo

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Re: Server downtime July 2nd
« Reply #6 on: July 02, 2009, 03:02:11 PM »
everything seems fine for me except for customize page: http://custom.simplemachines.org/

it gives me a 404 error

but besides that everything is normal :)

Offline ReVoKe

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Re: Server downtime July 2nd
« Reply #7 on: July 02, 2009, 03:05:23 PM »
everything works fine but the search :(

i get this when trying to search on a topic:

An Error Has Occurred!
Unable to access the search daemon

Offline N3RVE

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Re: Server downtime July 2nd
« Reply #8 on: July 02, 2009, 03:07:49 PM »
everything seems fine for me except for customize page: http://custom.simplemachines.org/

it gives me a 404 error

but besides that everything is normal :)

I don't get that, it loaded normally.

-[n3rve]
Ralph "[n3rve]" Otowo
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Offline Chas Large

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Re: Server downtime July 2nd
« Reply #9 on: July 02, 2009, 03:09:48 PM »
I'm seeing the Search Error too. 8pm UK Time, if that helps.
My Modifications :)  My Forum

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Offline metallica48423

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Re: Server downtime July 2nd
« Reply #10 on: July 02, 2009, 03:24:37 PM »
I can now verify that the cause of this was a power failure.  The datacenter was undergoing a routine UPS inspection when one of the UPS systems dropped load, causing power outages within the datacenter.

Here's the current status as far as I can tell:

- Email is down (the devel server is not fully up yet)
- Search is down (db02 is not fully up yet)

So notifications and search, as of this time, will not work.  We're still working on this, however, getting the site accessible was the number one priority, first and foremost :)

Thanks :D
Justin O'Leary
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Ex-Lead Support Specialist

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Offline sAce

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Re: Server downtime July 2nd
« Reply #11 on: July 02, 2009, 03:25:40 PM »
all k, except mods area

Offline metallica48423

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Re: Server downtime July 2nd
« Reply #12 on: July 02, 2009, 03:28:39 PM »
The customize site should be working properly.  I have had no problems with it and have downloaded some mods to test :)
Justin O'Leary
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Offline Kill Em All

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Re: Server downtime July 2nd
« Reply #13 on: July 02, 2009, 03:39:41 PM »
I get the search error to. Maybe a possible power surge screwed some things up?
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Offline mirahalo

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Re: Server downtime July 2nd
« Reply #14 on: July 02, 2009, 03:45:06 PM »
The customize site should be working properly.  I have had no problems with it and have downloaded some mods to test :)

OK, first, I tried with opera and it show me a 404, then I tried with IE8 and worked fine!   

this is weird.... it supposedly be the other way around...  :P

Offline metallica48423

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Re: Server downtime July 2nd
« Reply #15 on: July 02, 2009, 03:50:06 PM »
I get the search error to. Maybe a possible power surge screwed some things up?

See my post above:

- Email is down (the devel server is not fully up yet)
- Search is down (db02 is not fully up yet)
Justin O'Leary
Ex-Project Manager
Ex-Lead Support Specialist

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I say, "If there are no walls, who needs Windows?"

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Offline Cassiel

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Re: Server downtime July 2nd
« Reply #16 on: July 02, 2009, 04:05:29 PM »
Wow, that was back up quick. Awesome job. :D

Offline SteveFJ

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Re: Server downtime July 2nd
« Reply #17 on: July 02, 2009, 04:05:46 PM »
Oh I know what caused this problem.  :P

I'm with o2, and they've been down nearly all day. Leakage from them - that's what it is. :o

Thanks for being on the case, and for returning to normal.  :)

Offline metallica48423

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Re: Server downtime July 2nd
« Reply #18 on: July 02, 2009, 04:10:35 PM »
Search and email should both be functional now
Justin O'Leary
Ex-Project Manager
Ex-Lead Support Specialist

Quote
Microsoft wants us to "Imagine life without walls"...
I say, "If there are no walls, who needs Windows?"

Useful Links:
Online Manual!
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Search
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Offline program5

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Re: Server downtime July 2nd
« Reply #19 on: July 02, 2009, 04:59:40 PM »
The only thing I saw was a blank page with nothin' in it.
Since I am a paranoid person, I immediately started making scenarios :D

Good to see You're back.