"Unable to open Internet Site" with IE

[Mick.]

Users have reported that they cant send PM's with IE.  A message popup window appears with "Unable to open Internet Site".

Error logs appear empty.

Any ideas?


Im using RC2 with no PM related mods.

[KensonPlays]

Tell them that if they possibly can, use firefox, google chrome, safari, etc... ...see if that fixes it!

[Mick.]

Tell them that if they possibly can, use firefox, google chrome, safari, etc... ...see if that fixes it!

Why?   Should i tell the entire world to switch?


This is the error i found in the error log but im not sure if its related:

Code Select Expand

File does not exist: /home/********/public_html/hs/zoomin.cur
[ File does not exist: /home/********/public_html/hs/zoomin.cur

I dont even know what this is:  /hs/zoomin.cur


When users get the popup window with the error message, they click OK and the page goes to a not found page.  If they click the "back" button, then theyre able to send PM.

[KensonPlays]

Do you have that file in your server? Maybe go into it and read a bit of it, maybe it'll tell you what you need to know. Maybe a hacker got into your site!

[Mick.]

No i didnt get hacked and  do not have those files either.   Maybe sometime before and spiders are trying to find it.

I dont think its related to the PMs.


The PM problem only happens on IE.

[Mick.]

Bah!   ...... this is a theme issue.

[Kays]

In looking at the error it looks like a problem with the highslide viewer mod. (hs)

Are the paths correct for that theme and the edits for that mod done to it?

[Mick.]

In looking at the error it looks like a problem with the highslide viewer mod. (hs)

Are the paths correct for that theme and the edits for that mod done to it?

I dont have highslide viewer mod installed.

[Kays]

A cursor mod maybe? (zoomin.cur)

It could also be a part of the theme which did install correctly.

[Mick.]

A cursor mod maybe? (zoomin.cur)

It could also be a part of the theme which did install correctly.

Nope. i dont use it either.

I dont have that /hs folder and the zoomin.cur file either in my server.   At least i dont see it.

[Kays]

Which is probably why the error. The script can't find it either.

What line number is the error on? Or take a look in index.template.php for that theme and see if there's a reference to hs/zoomin.cur

[Mick.]

There arent any error logs in admin about it.

..but,  the error appears in the server error log.   I think youre right,  the theme im using is trying to find it.

I kept playing with IE to send PM's and i get the errors.  It makes me believe thats it.


I also didnt find anything in the idex.template.php about it.  I even opened the zip and nothing was there.

[Mick.]

Here's the top part of the index.template in its original state.  I couldnt find anything.

Code Select Expand

<?php
// Version: 2.0 RC2; index

/* This template is, perhaps, the most important template in the theme. It
contains the main template layer that displays the header and footer of
the forum, namely with main_above and main_below. It also contains the
menu sub template, which appropriately displays the menu; the init sub
template, which is there to set the theme up; (init can be missing.) and
the linktree sub template, which sorts out the link tree.

The init sub template should load any data and set any hardcoded options.

The main_above sub template is what is shown above the main content, and
should contain anything that should be shown up there.

The main_below sub template, conversely, is shown after the main content.
It should probably contain the copyright statement and some other things.

The linktree sub template should display the link tree, using the data
in the $context['linktree'] variable.

The menu sub template should display all the relevant buttons the user
wants and or needs.

For more information on the templating system, please see the site at:
http://www.simplemachines.org/
*/

// Initialize the template... mainly little settings.
function template_init()
{
global $context, $settings, $options, $txt;

/* Use images from default theme when using templates from the default theme?
if this is 'always', images from the default theme will be used.
if this is 'defaults', images from the default theme will only be used with default templates.
if this is 'never' or isn't set at all, images from the default theme will not be used. */
$settings['use_default_images'] = 'never';

/* What document type definition is being used? (for font size and other issues.)
'xhtml' for an XHTML 1.0 document type definition.
'html' for an HTML 4.01 document type definition. */
$settings['doctype'] = 'xhtml';

/* The version this template/theme is for.
This should probably be the version of SMF it was created for. */
$settings['theme_version'] = '2.0 RC2';

/* Set a setting that tells the theme that it can render the tabs. */
$settings['use_tabs'] = true;

/* Use plain buttons - as opposed to text buttons? */
$settings['use_buttons'] = true;

/* Show sticky and lock status separate from topic icons? */
$settings['separate_sticky_lock'] = true;

/* Does this theme use the strict doctype? */
$settings['strict_doctype'] = false;

/* Does this theme use post previews on the message index? */
$settings['message_index_preview'] = false;

/* Set the following variable to true if this theme requires the optional theme strings file to be loaded. */
$settings['require_theme_strings'] = true;
}

// The main sub template above the content.
function template_html_above()
{
global $context, $settings, $options, $scripturl, $txt, $modSettings;

// Show right to left and the character set for ease of translating.
echo '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml"', $context['right_to_left'] ? ' dir="rtl"' : '', '>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=', $context['character_set'], '" />
<meta name="description" content="', $context['page_title_html_safe'], '" />
<meta name="keywords" content="', $context['meta_keywords'], '" />
<title>', $context['page_title_html_safe'], '</title>';

// Please don't index these Mr Robot.
if (!empty($context['robot_no_index']))
echo '
<meta name="robots" content="noindex" />';

// Present a canonical url for search engines to prevent duplicate content in their indices.
if (!empty($context['canonical_url']))
echo '
<link rel="canonical" href="', $context['canonical_url'], '" />';

// The ?rc2 part of this link is just here to make sure browsers don't cache it wrongly.
echo '
<link rel="stylesheet" type="text/css" href="', $settings['theme_url'], '/css/index', $context['theme_variant'], '.css?rc2" />
<link rel="stylesheet" type="text/css" href="', $settings['default_theme_url'], '/css/print.css?rc2" media="print" />';

// Show all the relative links, such as help, search, contents, and the like.
echo '
<link rel="help" href="', $scripturl, '?action=help" />
<link rel="search" href="', $scripturl, '?action=search" />
<link rel="contents" href="', $scripturl, '" />';

// If RSS feeds are enabled, advertise the presence of one.
if (!empty($modSettings['xmlnews_enable']) && (!empty($modSettings['allow_guestAccess']) || $context['user']['is_logged']))
echo '
<link rel="alternate" type="application/rss+xml" title="', $context['forum_name_html_safe'], ' - ', $txt['rss'], '" href="', $scripturl, '?type=rss;action=.xml" />';

// If we're viewing a topic, these should be the previous and next topics, respectively.
if (!empty($context['current_topic']))
echo '
<link rel="prev" href="', $scripturl, '?topic=', $context['current_topic'], '.0;prev_next=prev" />
<link rel="next" href="', $scripturl, '?topic=', $context['current_topic'], '.0;prev_next=next" />';

// If we're in a board, or a topic for that matter, the index will be the board's index.
if (!empty($context['current_board']))
echo '
<link rel="index" href="', $scripturl, '?board=', $context['current_board'], '.0" />';

// Some browsers need an extra stylesheet due to bugs/compatibility issues.
foreach (array('ie7', 'ie6', 'firefox', 'webkit') as $cssfix)
if ($context['browser']['is_' . $cssfix])
echo '
<link rel="stylesheet" type="text/css" href="', $settings['default_theme_url'], '/css/', $cssfix, '.css" />';

// RTL languages require an additional stylesheet.
if ($context['right_to_left'])
echo '
<link rel="stylesheet" type="text/css" href="', $settings['theme_url'], '/css/rtl.css" />';

echo '
<script type="text/javascript" src="', $settings['default_theme_url'], '/scripts/script.js?rc2"></script>
<script type="text/javascript" src="', $settings['theme_url'], '/scripts/theme.js?rc2"></script>
<script type="text/javascript"><!-- // --><![CDATA[
var smf_theme_url = "', $settings['theme_url'], '";
var smf_default_theme_url = "', $settings['default_theme_url'], '";
var smf_images_url = "', $settings['images_url'], '";
var smf_scripturl = "', $scripturl, '";
var smf_iso_case_folding = ', $context['server']['iso_case_folding'] ? 'true' : 'false', ';
var smf_charset = "', $context['character_set'], '";', $context['show_pm_popup'] ? '
var fPmPopup = function ()
{
if (confirm("' . $txt['show_personal_messages'] . '"))
window.open(smf_prepareScriptUrl(smf_scripturl) + "action=pm");
}
addLoadEvent(fPmPopup);' : '', '
var ajax_notification_text = "', $txt['ajax_in_progress'], '";
var ajax_notification_cancel_text = "', $txt['modify_cancel'], '";
// ]]></script>';

// Output any remaining HTML headers. (from mods, maybe?)
echo $context['html_headers'];

echo '
</head>
<body>';
}

[Kays]

That's where I thought it would be.

Do a view source of the page and see if you see you can find it.

Also are there any line numbers or file names in the error message?

[Mick.]

Also are there any line numbers or file names in the error message?

My SMF is almost error free with 40 mods installed.   Nothing related to this issue in admin error page.

In the server error log, it doesnt display a number list.  Just time of.

[Mick.]

That's where I thought it would be.

Do a view source of the page and see if you see you can find it.

Nothing either.

[Kays]

Have you gone through all of the files for that theme?

[Mick.]

Yep.  Nothing either.

Im going thru files in the root in the server side.  I have files that are not needed from previous scripts but so far no luck.

[Mick.]

In fact this is the only error in the server:

Code Select Expand

/public_html/hs/zoomin.cur

Gosh i cannot find the culprit.   Im still looking tho'

[Kays]

Good luck. You might have to start looking in the Sources files also. But if the problem was there it should do it with every theme.