Users can't see forums

[shadown7]

Hi guys,

I'm having a issue that I can't figure out.  Here is what is happening.  So far only 2 people have reported this issue.  When they log in to the forums they don't see a single forum.  You can see what I'm talking about with the below screenshot. 


What has happened is I switched to a new host.  I then downloaded the repair_settings.php file and took the suggestion paths.  One user said that fixed if for him but the other still can not see it.  I've even logged in as them and I can see all the forums with their account.  It is only on there end???

I have no idea what to do to fix this.

I'm running RC2 with no mods.  This problem started after I moved hosts.  The weird this is a majority of my users are not having this issue.  I can not reproduce the error on my end. 

Does anyone have any ideas or suggestions I could try?

[Kill Em All]

Tell them to clear that cookies and cache. That should fix the problem.

Also might want to upgrade to RC3.

[shadown7]

They are telling me they have done this but it is not working for them.  I have no idea if they did this or not.  I'll do that upgrade this weekend.

Thanks!

[Kill Em All]

Are they in the same membergroups? Are other people in their membergroup/post count group?

[shadown7]

Are they in the same membergroups? Are other people in their membergroup/post count group?

Yes, they are all in the default member groups.  I had another new user report the same problem with a little different twist.  He said when he first logged in he could see everything fine but when he tried to reply to a thread it didn't go through and now he can not see anything just like the other user.  This same exact thing happened to the first user before I fixed the settings.  What is driving me crazy is it is not happening to everyone.

Thanks!

[shadown7]

I just checked the error logs and this is the error the user got

Code Select Expand



http://forums/index.php?action=profile;u=2

8: Undefined index: max_menu_id

File: public_html/forums/Sources/Profile.php
Line: 385

[Kill Em All]

I see you are running RC2. I would suggest upgrading to RC3. That might fix the problem because you would be replacing all your files with a new set, plus you would  be fixing bugs and security holes. I believe this was a bug in RC2 to. Make sure to back up everything beforehand.

[shadown7]

Thanks.

I just upgraded to RC3 and have emailed the users that had trouble.  I'm now waiting to hear back from them.

[shadown7]

Apparently it didn't work.

Those users are still getting "No valid boards were selected!" when they log in.

I'm so frustrated with this issue and I have no idea what to try.  We have a lot of forum information that I don't want to loose.  Anyone have any other ideas as to why some users can see the forums but others have no problems what so ever?

Thanks again.

[Kill Em All]

What is in your forum error logs?

Does this happen on the default theme?

[shadown7]

When the user tried to access the forums the error log had "No valid boards were selected" when he tried to read the read posts.

I just tried to run a the maintenance option "Check all files against current version" and I failed and I got the below in the error logs.

http://forums/index.php?action=admin;area=maintain;sa=routine;activity=version2: dir(//forums/Themes/rgbbcurve) [<a href='function.dir'>function.dir</a>]: failed to open dir: No such file or directoryFile: /l/forums/Sources/Subs-Admin.php
Line: 187

I'll force that user to use the default theme and let you know.

Thanks for your help thus far.

[kat]

Just a long-shot...


http://www.simplemachines.org/community/index.php?topic=18096.0

[Kill Em All]

He said he ran it after the upgrade, but running it again wouldn't hurt.

[kat]

That was my thinking... (Honest!)

[Kill Em All]

Great minds think alike.

[kat]

Unfortunately, so do weird ones.

[Kill Em All]

Uh oh, possibility that we might be in trouble. :p

shadown7, let us know what the results are when you run repair_settings.php again.

[shadown7]

I ran to tool again and the setting showed all correct.  I deleted and recreated the problem users account since he had no posts anyways and I'm now waiting for a response from him.  I'll keep you posted.

Thanks.

[shadown7]

After I recreated his account it appears to be OK.  Don't know if others will still have problems but right now it looks OK.

Thanks for you help.

[Kill Em All]

Strange. Maybe just a bad entry in the database....

If this is solved feel free to mark it as solved.