GoDaddy Announce Topic Issue

[TheMortician4]

I have been Running SMF on Godaddy for over 3 years. Just in the last 3 days, when I announce a topic, I get an Internal Server 500 Error. I called GoDaddy and they told me that this is an issue that they do not support. That the issue is their server does not support emailing to free Email systems, IE: Gmail etc. Why after all this time has the system worked seamlessly, and all of a sudden I started getting this error? They did suggest that I look into the script that generates the message to their relay servers, Like I would even know what I was looking at anyway.

Does anyone have a clue as to why this is happening, how to fix it, and why this started only in the last 3 days?

[SlammedDime]

500 errors indicate that the *server* had a problem processing the request.  As SMF normally does not have this problem when the server is configured properly, I would say that go daddy has a crappily configured server (not surprising) which has some restrictions in place that may be causing SMF some issues.  500 errors are normally very generic to the end user and can be very cryptic.  The only way to know how or why they were thrown is to look at the server error log and see a more detailed message on the error.  If the error was not logged, then go daddy does not have proper error reporting enabled (wouldn't surprise me).

Basically, it boils down to needing to know what the error is that Apache threw to really diagnose the problem.

[TheMortician4]

Here is a copy of the Error log from the last skew:


67.82.140.25] FastCGI: comm with (dynamic) server "/var/chroot/home/content/t/h/e/themortician4/html-x-httpd-php5" aborted: (first read) idle timeout (60 sec)
[Sat Jan 29 17:38:14 2011] [error] [client 67.82.140.25] FastCGI: incomplete headers (0 bytes) received from server "/var/chroot/home/content/t/h/e/themortician4/html-x-httpd-php5"

[Illori]

you might want to take a look at http://www.simplemachines.org/community/index.php?topic=417709.0

[TheMortician4]

Sorry, I forgot to throw the error log in here:

Here is a copy of the Error log from the last skew:


67.82.140.25] FastCGI: comm with (dynamic) server "/var/chroot/home/content/t/h/e/themortician4/html-x-httpd-php5" aborted: (first read) idle timeout (60 sec)
[Sat Jan 29 17:38:14 2011] [error] [client 67.82.140.25] FastCGI: incomplete headers (0 bytes) received from server "/var/chroot/home/content/t/h/e/themortician4/html-x-httpd-php5"

[Oldiesmann]

Send the error messages to GoDaddy and tell them to fix the issue. Basically, the way they have FastCGI configured, it's set to automatically kill the process if it thinks that the process is idle for 60 seconds. The second error is related to that.

However, given their response the first time (the "we don't support emailing free email hosts like gmail" thing), I would just recommend you find a better host.

[TheMortician4]

The issue was that the new grid servers were having a slight bottle necking issue going out. This has now been resolved and is working again seamlessly. I have not had any issues running SMF on GoDaddy. Quite honestly, I have to say that it has been a very painless experience for me, then again I am but one in the many who may feel otherwise.

[Acans]

Glad to hear the issue is resolved. I'll mark this topic as solved.