I dont kno

[mcaswe]

K Im running SMF, I know thats not the problem but figured theres alot of smart people here. I have no problems getting on my site, but a handful of people can't, the connection resets? I had them try a proxy server and they got on. What could be the problem and what are the fixes. Thanks for all your help. I didnt know if they were banned or something while we had the bot attacks a while ago?

[mcaswe]

No one can help?

[Arantor]

Well, being impatient and bumping after 12 hours doesn't encourage people to post (normally we ask 24 hours on the basis that everyone's a volunteer here...)

If the connection resets, it's invariably a problem between their computer and your server, for which there's not really a lot you can do about it. Are they using funny browsers, mobile phones or what?

[kat]

If they're using Opera, it's not your site.

It's Opera.

Tell them to simply refresh.

[mcaswe]

I apologize about the impatience, no one wants to lose members. But the complaints are on IE and FireFox

[Arantor]

Link?

[mcaswe]

Ill give you the link, chance are it will work for you, but here ya go www.pangeaaquatics.com most of the people can get on just a few individuals that cant

[Arantor]

Yup, works for me. There are some diagnostics that can be run - but only from the users' computers.

[mcaswe]

thats what im looking for, tips to pass on

[Arantor]

Tell them to go to their command line, and issue the command tracert <domain name> and then paste the results here.

[mcaswe]

Larrys IP addres is 75.67.199.22 and this is his tracert log.
His IP is being blocked and he cannot get to the next machine after: HostDime.com-10G-ethernet.core1.level3.net [67.30.140.2]

Tracing route to pangeaaquatics.com [67.23.226.241]

over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    15 ms     8 ms     9 ms  ge-3-26-ur01.plymouth.ma.boston.comcast.net [68.85.141.13]
  4     8 ms     9 ms    11 ms  po-51-ur01.sthplymouth.ma.boston.comcast.net [68.87.146.134]
  5    12 ms    10 ms     9 ms  po-52-ur01.bourne.ma.boston.comcast.net [68.87.146.141]
  6    17 ms    12 ms    13 ms  be-57-ar01.needham.ma.boston.comcast.net [68.87.146.137]
  7    20 ms    22 ms    20 ms  pos-2-5-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.90.65]
  8    43 ms    43 ms    44 ms  4.71.186.57
  9    43 ms    43 ms    45 ms  vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]
10    43 ms    44 ms    43 ms  ae-3-3.ebr2.Washington1.Level3.net [4.69.132.89]
11    43 ms    44 ms    43 ms  ae-82-82.csw3.Washington1.Level3.net [4.69.134.154]
12    42 ms    45 ms    43 ms  ae-81-81.ebr1.Washington1.Level3.net [4.69.134.137]
13    52 ms    52 ms    52 ms  ae-2-2.ebr3.Atlanta2.Level3.net [4.69.132.85]
14    51 ms    54 ms    52 ms  ae-63-63.csw1.Atlanta2.Level3.net [4.69.148.242]
15    52 ms    52 ms    52 ms  ae-62-62.ebr2.Atlanta2.Level3.net [4.69.148.237]
16    77 ms    72 ms    69 ms  ae-2-2.ebr2.Miami1.Level3.net [4.69.140.141]
17    69 ms    68 ms    71 ms  ae-3-5.bar2.Orlando1.Level3.net [4.69.148.210]
18   109 ms    71 ms    70 ms  ae-0-11.bar1.Orlando1.Level3.net [4.69.137.145]
19    70 ms    69 ms    70 ms  HostDime.com-10G-ethernet.core1.level3.net [67.30.140.2]
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Trace complete.

[kat]

That looks like a server, on his route to your forum, is down.

That's why using a proxy works.

One thing he could try, though.

This sometimes forces his computer to use a different route.

Start>Run.

Type "cmd" and hit "Enter".

In the DOS window that opens,  type:

ipconfig /release.

He'll lose his internet connection.

In that same window, type:

ipconfig /renew

He'll get his connection back and it might just choose a new route.

[mcaswe]

thank you, and I apologize for the other thing. Sometimes I get excited

[kat]

No sweat, mate.