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Unable to open a topic or reply thread

Started by eric1234, June 01, 2011, 10:18:46 AM

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eric1234

Hi,
Currently i was unable to check it out as i was unable to open a topic or even reply a thread in my forum.

I am using chrome and it show this error.
The website encountered an error while retrieving http://anixekai.com/forum/index.php?action=post;board=1.0. It may be down for maintenance or configured incorrectly.


agent47


PortaMx is probably the best SMF portal!

eric1234


KensonPlays

Can we see a list? One, or a few of those mods might be the cause.

eric1234

Here is it. :)
1.   AutoKeywords    1.4     
2.   Activity Reminder    1.0     
3.   Caps_Lock_Detection_on_Login    1.1.0.1     
4.   MonthUser    1.0     
5.   Simple ImageShack    3.1.3     
6.   Aeva ~ Auto-Embed Video & Audio    7.1     
7.   Board Notices    1.0.2     
8.   Global Headers Footers    2.0     
9.   Pretty URLs    1.0RC5.1     
10.   New Topic in Seperate Color    1.1     
11.   Profile Song Player    1.0 Beta     
12.   Facebook_Like v.1.4    1.4     
13.   Ignore User Button    1.0     
14.   Gamer IDs    1.01     
15.   Auto Respond    1.0     
16.   Enhanced PM Popup    1.0.1     
17.   Project Snow 1.1    1.1     
18.   SMF Articles    1.3.3a     
19.   SMF Arcade    2.5 RC1
20.   Reg Bar    1.0.2     
21.   SMF Multi Quote    1.1.3     
22.   Effectively Remove SMF Logo    1.2     
23.   Add Join Date to Post    1.0     
24.   Activity in Profile    1.1     
25.   New Layout for Last Post Info    1.4     
26.   Ad Managment    2.3.6.4     
27.   SA FBConnect    1.0 RC5 Rev292     
28.   SMF Trader System    1.6     
29.   eNinja - Admin Notes    0.9.2     
30.   Custom Copyright    1.0     
31.   Member Awards    2.2.3     
32.   YouTube BBCode    2.6     
33.   Anti Bot: Are You Human/Bot?    2.3     
34.   Align text with Smiley    1.0     
35.   FantasticSmileys    1.0     
36.   Spoiler BBCode    1.1.3     
37.   Favourite (Favorite) Boards    1.2     
38.   Ultimate Profile    0.9.1     
39.   Add IP2Location to Track IP    1.3     
40.   Admin Ban Button in Post    2.0     
41.   ResizeImagesToFitScreen    0.1.6     
42.   Stop Forum Spam

KensonPlays

The ones that affect posting are:
21.   SMF Multi Quote    1.1.3     
36.   Spoiler BBCode    1.1.3     
40.   Admin Ban Button in Post    2.0     
9.   Pretty URLs    1.0RC5.1     

Could be any of those, but it could also be another of the 42 mods you have

1.   AutoKeywords    1.4     ????

eric1234

*sigh*, i am not sure what goes wrong >.< I am still not really familiar with SMF

KensonPlays


SlammedDime

You should check your hosts error log (NOT SMF's error log) and see if there are any errors in there related.  If not, you may want to ask your host.  a HTTP 500 error is very hard to track down without a more specific error from a log.
SlammedDime
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eric1234

This is the last 300 error from error logs of my host. And i got no idea what is all this >.<

[Fri Jun 03 00:42:31 2011] [error] [client 72.215.62.66] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:42:31 2011] [error] [client 72.215.62.66] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:31:07 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:31:07 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:31:06 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:31:06 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:11:06 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:11:06 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:11:05 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:11:05 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:06:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:06:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:06:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:06:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:06:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:06:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:06:52 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:06:52 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:06:43 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:06:43 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:06:43 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:06:43 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:06:42 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:06:42 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:05:36 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:05:36 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:04:35 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:04:35 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:02:58 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:02:58 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:02:58 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:02:58 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:02:58 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:02:58 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:02:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:02:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:02:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:02:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:02:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:02:54 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:02:48 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:02:48 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Fri Jun 03 00:02:43 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Fri Jun 03 00:02:43 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Thu Jun 02 23:54:46 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/404.shtml
[Thu Jun 02 23:54:46 2011] [error] [client 60.51.10.140] File does not exist: /home/anixekai/public_html/favicon.ico
[Thu Jun 02 22:34:36 2011] [error] [client 168.212.239.66] File does not exist: /home/anixekai/public_html/404.shtml
[Thu Jun 02 22:34:36 2011] [error] [client 168.212.239.66] File does not exist: /home/anixekai/public_html/favicon.ico

SlammedDime

Yea, none of that helps... you'll have to contact your host and see if they can provide any more information as to why your site is throwing HTTP 500 errors.
SlammedDime
Former Lead Customizer
BitBucket Projects
GeekStorage.com Hosting
                      My Mods
SimpleSEF
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eric1234

I submit a ticket to the host. Now waiting for their reply.

eric1234

My host stated that they are unable to provide any support as SMF was a third party script. -.-

Illori



Illori

they dont look like an obvious overseller, but i am tempted to say this is not a host that knows how to setup a decent server, as this would be most likely a server configuration issue.

SlammedDime

It has nothing to do with support of a script... if they're not capable of looking at error logs to give you a detailed error, they are an incompetent host.
SlammedDime
Former Lead Customizer
BitBucket Projects
GeekStorage.com Hosting
                      My Mods
SimpleSEF
Ajax Quick Reply
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more...
                     

eric1234

Which mean the SMF forum itself was no error. The error came from the server itself? What do you think is causing the error?

SlammedDime

That's what your host needs to look into the server error logs for... to see what the error was.  It's normally a pretty simple request.
SlammedDime
Former Lead Customizer
BitBucket Projects
GeekStorage.com Hosting
                      My Mods
SimpleSEF
Ajax Quick Reply
Sitemap
more...
                     

eric1234

Oh ya, they replied the ticket with one of the answer is, they has recreated a SMF forum 1.0 version using Softaculous and they said it got no problem as they are able to open a topic and also reply in a thread. So they stated that they are unable to provide any support as SMF is a 3rd party script

eric1234

Full answer from my server
Hi,

We have tested a new installation of SMF on http://testforum.anixekai.com/testforum

This installation is done by Softaculous Auto Installer. We have tested the forum function, and we are able to Add/Reply to the topic.

We are unable to provide further support as SMF is third party script. You can try disable all plugins / Mods on the forum and try again.

SlammedDime

Maybe you didn't phrase your question properly to them.

You need to know if your hosting account has logged any HTTP 500 errors in the server error log so you can further troubleshoot your problem.

Any server I have ever setup was properly setup with logging to capture the proper errors in the proper logs, so they should have this information.
SlammedDime
Former Lead Customizer
BitBucket Projects
GeekStorage.com Hosting
                      My Mods
SimpleSEF
Ajax Quick Reply
Sitemap
more...
                     

eric1234

Maybe, i will resubmit it again. :)

The question will be like this (not good in this stuff) :

Hi,
    I has spoken to the SMF support team regarding to the errors that my forum( my website address )  is facing which was , unable to reply in the thread or open a topic as it lead me to this error page :

Server error
The website encountered an error while retrieving http://anixekai.com/forum/index.php?action=post;board=1.0. It may be down for maintenance or configured incorrectly.
Here are some suggestions:
Reload this web page later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

The SMF team has suggest that there might be a server configuration issue and i has checked the error log from my cpanel and found that there got no any HTTP 500 error in the last 300 errors,  so  i would like to request you for a check in the server log whether my hosting account had logged any HTTP 500 errors , so that the SMF team able to further troubleshoot the problem.

Thank you.

eric1234

Is the message ok? I am not good at it >.<


eric1234

This is the answer from my host:

Hi, we have checked on our server, everything is running fine.
And the previous Error 500 is due to you forum folder and index.php are not set to the correct permission.

Now you can click on the forum link, you can see it shows a blank page and no error logged in cPanel.
This means there is some issue on the script or the .htacess configuration.
That's why we advise you to remove all the mods and plugin and try again.

We are unable to probive detailed support on this due to it is out from our support scope.

now what shall i do?

eric1234

alright, can somebody help me to solve it? I was willing to give a ftp account to you guys as this issue is beyond my capability and knowledges of SMF and i kinda frustrated with this issue that suddenly appeared from nowhere. >.<

Aleksi "Lex" Kilpinen

Quote from: eric1234 on June 04, 2011, 02:40:18 AM
This is the answer from my host:

Hi, we have checked on our server, everything is running fine.
And the previous Error 500 is due to you forum folder and index.php are not set to the correct permission.
This means that they have imposed limits on how the file permissions can be set. Usually it means that files can not be chmod 777, but should be 755 instead if you need them writable.

This IS however something that your hosts support should be capable of explaining to you, since the limits are theirs - not SMF's.
The server error log usually logs HTTP 500 errors, mentioning SPECIFIC files that cause the error, and what the reason for the error was. Seeing those logs, would help you greatly - because then you would know what files you need to be looking at.
A Finnish Project Manager (Support Specialist)
 Happily running multiple SMF 2.x installations.
  Fooling around with i7-10700 @ 2,90GHz-4.80GHz / 16Gb / RTX-2070 Super / 3840x2160 / Win 10 x64


How you can help SMF

"Before you allow people access to your forum, especially in an administrative position, you must be aware that that person can seriously damage your forum. Therefore, you should only allow people that you trust, implicitly, to have such access." -Douglas

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