How do I fix this? (Page Errors - A cry for help)

[Uhura!]

This is happening to one of my users: Click

Please tell me how to fix this.

SMF 2.3.3 2.3 RC3

[ARG01]

This is happening to one of my users: Click

Please tell me how to fix this.

SMF 2.3.3 2.3 RC3

All I am seeing is Wordpress with vBulletin. Where is the SMF rc3? 

[agent47]

You're one confused lil puppy, aren't you Uhura?

[Uhura!]

No I am not confused.

The article @ the link describes what is happening to a user on my site (regardless of the software referred to in the article).

I am asking how to fix that particular problem in SMF.

"Done but with errors on the page"

[Illori]

so the script has an error, but does the forum work otherwise for this user? what page does the error happen on? some more information and maybe we can tell you what is going on.

[Bigguy]

What are the errors that Internet Explorer is telling you about.

Done, but with error on page

is not telling anyone anything.

[Uhura!]

I'll ask her to post a screen shot...but in all honesty - the problem described at the link I provided describes the issue she's having exactly.

[Uhura!]

so the script has an error, but does the forum work otherwise for this user? what page does the error happen on? some more information and maybe we can tell you what is going on.

She claims that all pages always have this.

I'll ask her to take a screen shot

[Joker™]

She claims that all pages always have this.

I'll ask her to take a screen shot

- Error log?
- Mods installed?
- Forum links?

All those things counts a lot for people providing support .

[Uhura!]

There is nothing for her in the error log but this error is common every day:

http://ourmomspot.net/community/index.php?action=search28: Undefined index: titleFile: /home/ourmo0/public_html/community/Themes/moms/index.template.php
Line: 453

The link to my site is in my signature.

[Joker™]

Can you attach index.template.php here?

[Uhura!]

Will notepad be OK?

[Joker™]

Will notepad be OK?

Just download the file via ftp and attach it here.

[Uhura!]

I am embarrased to say that I don't know how to do that.

Are there instructions for that anywhere?

Sorry

[Joker™]

How do I use FTP? / What is FTP?

Do what that page says, then go to

themes\< the theme you are using>\index.template.php

attach it here.

[Uhura!]

Here's her screen shot

[MiY4Gi]

What exactly are we supposed to be seeing in that screenshot? Is the problem with those smileys? Also, who's hosting your website? Do you have access to your forum's file directory? If you do then all you need to do is navigate to /home/ourmo0/public_html/community/Themes/moms/ and download the index.template.php file (i.e. right click on file, then click download), or even copy the file's contents to notepad and attach the txt file here.

[Joker™]

Here's her screen shot

I must be missing something, as I can't see anything wrong with the screen shot.

How do I use FTP? / What is FTP?

Do what that page says, then go to

themes\< the theme you are using>\index.template.php

attach it here.

[WillyP]

There is non-valid html or javascript on the page. If the page is working for her otherwise, tell her to turn off error reporting in IE. For anybody but a web developer it is a useless feature anyway. Probably there are errors in the theme or something you have added to it.

[Uhura!]

How do you turn it off?

[MiY4Gi]

Install Google Chrome. 

[Uhura!]

I can't install programs on my members' computers. Any other HELPFUL suggestions?

[WillyP]

Half of pages on the net have errors so I am sure she is getting this message else where. I don't use IE except to test my own pages in IE, but I know it is turned off somewhere. Poke around in the settings and you'll find it. Or search Google for it.

Of course, the right way to fix it would be to fix the code and get valid HTML and JavaScript. Somehow, though, I don't see that happening. 

[Uhura!]

Of course, the right way to fix it would be to fix the code and get valid HTML and JavaScript. Somehow, though, I don't see that happening. 

What does that mean? 

[[unplugged]]

Have her double click on the yellow triangle with the ! and post those details here. That would at the very least point to a possible cause.

[AD/vh]

I visited your forum, and noticed no javascript errors.

Based on this, and on other, more subtle cues,  I'm going to go out on a limb and say that she might need to upgrade her version of Internet Explorer.  She can do this by going to microsoft dot com, clicking on the link that says, "I want to get the latest browser", and following the instructions.  (An older browser is more likely to report an error when encountering code it does not understand.)

[Uhura!]

Here's the error messag she gets when she click's the error icon:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB7.1; .NET CLR 2.0.50727; InfoPath.1; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET CLR 1.1.4322)
Timestamp: Thu, 4 Aug 2011 00:10:01 UTC


Message: Expected ':'
Line: 178
Char: 8
Code: 0
URI: http://ourmomspot.net/community/index.php?action=post;topic=6684.20;num_replies=28

[Uhura!]

I am on IE @ work & I attempted to attach a pic. The pic attached; however, I saw a yellow triangle error @ the bottom of the page. I clicked it & here's the error message I got:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; .NET CLR 1.1.4322; .NET4.0C; .NET4.0E; InfoPath.2)
Timestamp: Fri, 5 Aug 2011 12:07:23 UTC


Message: Expected ':'
Line: 191
Char: 8
Code: 0
URI: http://ourmomspot.net/community/index.php?action=post;msg=86771;topic=6684.20

[Uhura!]

Can anyone help, baed on the errors posted?

Thanks

[Uhura!]

Anyone?

[[unplugged]]

I just visited your website as both a guest and a registered member (you may want to shorten what all is required to register IMHO) in IE7 and IE8 and received no errors. Your (her) choices are to disable error reporting in IE (search Google for instructions on doing this), install a browser better able to cope with the errors, or simply ignore the 12px by 12px yellow icon in the lower right corner of her browser.

I can't install programs on my members' computers. Any other HELPFUL suggestions?

While you may not be able to install programs on members' computers, you likewise cannot cater to every browser + OS + computer either. In a situation like this, you can politely ask them to upgrade to/install a more manageable browser.

[Uhura!]

What about the white screen she gets when she tries to attach pics? It that due to her $hitty browser? She says that Our Mom Spot is the only site she has the issue with.

[[unplugged]]

In short, yes. Internet Explorer is well known for its......being different, but that's ultimately off topic.

Also, I am in no way obligated to fix your issues, I choose to do so. Sarcasm will not only further your frustration, but it will turn away many who might otherwise assist.



I get the error when posting a message, on the editor page itself. It seems to be associated with your smileys. The one in particular that stands out (and the same line as the error in IE) is your "MI Valentine" smiley.

I hope you can use this information to sort out your problem.

And remember, we are all just volunteers here.

[Uhura!]

My sarcasm was in response to sarcasm directed at me.

I was not sarcastic with you - so why the effing lecture?

Back off.

[[unplugged]]

 

So this is resolved then?

[WillyP]

Of course, the right way to fix it would be to fix the code and get valid HTML and JavaScript. Somehow, though, I don't see that happening. 

What does that mean? 

Take a look at the page in a validator and you will see.

http://validator.w3.org/check?uri=http%3A%2F%2Fourmomspot.net%2Fcommunity%2Findex.php&charset=%28detect+automatically%29&doctype=Inline&group=0&ss=1

[Uhura!]

So this is resolved then?

What do you think?

[Angelina Belle]

Uhura,

There are multiple HTML errors on the page.
This makes it difficult for anyone to help.
You have problems, probably with a mod, causing the error in your error log.

There is a lot going on with that page. It is very difficult for anyone to figure out your problem.
You seem to have several mods installed.
You would need to approach all the problems, one step at a time, in order to eliminate them.

If you can get the same error, and if you are using IE, you can use the IE developers tools to debug the javascript and find out which piece of javascript (at least which file) is causing the problems.

That would certainly help narrow things down. If you cannot narrow things down, nobody will be able to help you.

Are you interested in pursuing this further?

[Uhura!]

I am very interested in having someone assist me with the errors.

[Angelina Belle]

One step at a time then.
Your original post was about a javascript error reported by one of your users. you then described another javascript error that you have, in a slightly different situation.

Only registrered users see this error, and only when they are posting. So you might like to create a test account for your helpers to use.
You can even restrict this test account to posting only in a "test" board. That will keep the rest of your forum safe.

If you are willing to do that, then please do so and post again here when this is ready to go.