Problem with personnel messages

[Nachtmeister]

Hi all,

maybe anyone of you can help me with a problem I'm experiencing since a few days now.

I have a problem with the personnel message function in my forum for some of the users.

I'm using SMF1.1.14,
hxxp:tauchforum.catfish-divers.com [nonactive]

Since a few days some users only get a "500-internal server error" message when trying to access their personnel messages. It doesn't happen to all users, nor can I relate it to specific usergroups, browsers etc.

I tried it with my account (admin) and it works perfectly. I logged out and logged in with my wifes accounts (also admin) and I get the error message.

Their are no DB errors and no other problems within the forum.

If anyone has an idea what might be wrong I would appreciate it.

Txs...
Dirk

The only thing I've installed in the last weeks (about two weeks ago) was smf 1.1.14.

[luuuciano]

You have to check the error log, it will show more information about that error 500 (wich file, line, etc)

[Nachtmeister]

Txs. for your quick answer.

I currently turned off the general error messages to safe DB space. I will turn it back on for debugging.

[Illori]

a 500 error would be server side, so you would need to check the server error log not the smf error log.

[luuuciano]

Yup, at your cpanel (or the one your host is using)... some servers create files like error_log, look for it through ftp
(or ask your server support for ways to access that information)

[Nachtmeister]

Hi all,

txs. for your ideas.

I've checked the server logs. There's no error.log, just regular mail/ftp/etc logs.
No problem is logged there.

Let's see if 1&1 can provide me with the error logs.

One thing I'm still wondering about is the following...
If it's a server instead of a smf problem, why do I get an error if I'm logged in as user B and don't get it if i'm logged in as user A, although i'm sitting at the same PC, same ip-address etc.? The server doesn't know which user is sending the request.



Txs...
Dirk

[Illori]

that would be your problem you have an oversold host, they will not help you until you change hosts