Support?

[Ian Holl]

Support? What support?  Over 330 views on a simple question I posted and not 1 single itsy-bitsy clue given to where the problem may lay   Absolutely unbelievable! 

[TheListener]

1. This is in the wrong board.

2. How long ago did you make the topic?

3. Not everyone is here 24/7 patience is usually required.

[Ian Holl]

Wrong board?  I posted in the 'Support board' with my version of SMF?

How long ago?  about 2 or 3 days ago 

24/7?  I think 2 or 3 days is patience enough after over 330 view don't you?


BTW, that's an impressive number of posts you have.  Did you get them by supporting SMF users?  Or did you simply obtain them by the shear number of posts you've merged and moved?   

[TheListener]

By wrong board I meant this particular topic.

I'm just a regular user such as yourself.

Can you link me to the topic and I'll have a look.

Btw sarcasm isn't necessary.

[青山 素子]

Wrong board?  I posted in the 'Support board' with my version of SMF?

How long ago?  about 2 or 3 days ago 

24/7?  I think 2 or 3 days is patience enough after over 330 view don't you?

Looking at your posts, the newest post I see in the support board area is December 6, which was answered (modification issue, so post on the modification topic).

All newer posts than that are a post complaining about modification support and suggesting that the team allow others to take over "abandoned" modifications (which could be a major copyright mess if the license doesn't allow it), a post in a modification support topic on Facebook integration, and a bunch of coding questions in the Coding Discussion boards.

Would you care to link to the topic to which you are referring?

BTW, that's an impressive number of posts you have.  Did you get them by supporting SMF users?  Or did you simply obtain them by the shear number of posts you've merged and moved?   

Brack1 is a normal user (notice the lack of a team designation badge) and thus couldn't merge or move posts at all. Furthermore, the account has been around since April of 2009. If you look at the post history, you'll see all the posts made, much of which are in a lot of the boards here on the site overall (Chit Chat doesn't increase post count as of the beginning of this year, iirc).

[LiroyvH]

We, that is to say: all volunteers on the team and all kind users that volunteer to help others, sometimes do run out of time and cant answer a topic within 5 minutes... Geez, they should be banned for that no? How dare they not respond within seconds. The idea that they actually have a real life to take care of as well is simply outrageous.

What we however apparently do not run out of is people who want everything for free but do not have any patience at all and not a single bit of respect to the volunteers here. People that dont wait a short while for an answer, but rather immediately start attacking those people who make SMF what it is today and enable you to use the software for FREE... Great way of saying thank you

Support is something granted to you. It's not actually something you can demand. It's free software :X
While the volunteers here do their utmost best to answer each and every question asked (and there are A LOT of questions...) and they do a AMAZING job doing that as most if not all questions are answered, they do have a real life and they also have jobs in that real life. They dont have unlimited time for SMF, and thus not all questions can be answered within 5 seconds after you post it... Even though the support here is usually very quick.

If you want to be able to demand support, a free forum software community is really not the place to demand immediate support simply because you are impatient. You should be glad there is a place for you to even ask questions If you dont like it here and feel like this place sucks: there is the virtual door. * points * You are not forced to stay.


You could actually be grateful that you can use the software for free and that people are even considering spending time to help you, rather than not being grateful at all and start attacking people... Seriously.

Like 青山 素子 above me, I cant find the topic that would be a problem.
However, if you posted in the same disrespectful way you are speaking to members here now: I can only guess why nobody felt obliged to answer...

Take that in to consideration.

[busterone]

I presume this is the one he is referring to.
http://www.simplemachines.org/community/index.php?topic=462040.0
at the time of this topic's first post, the linked one had around 337 views. Nevertheless, I did answer the topic myself, and he has not returned or responded.
As a side note, if that is the topic the OP is referring to, he had two topics that got merged into one, and in one of them, he said-

In fact, don't worry about it, I'll sort it out myself.

Even after that post,  K@ and myself have answered the topic.   

No one seems to be ignoring you from what I can see.

[Ian Holl]

I presume this is the one he is referring to.
http://www.simplemachines.org/community/index.php?topic=462040.0
at the time of this topic's first post, the linked one had around 337 views. Nevertheless, I did answer the topic myself, and he has not returned or responded.
As a side note, if that is the topic the OP is referring to, he had two topics that got merged into one, and in one of them, he said-

In fact, don't worry about it, I'll sort it out myself.

Even after that post,  K@ and myself have answered the topic.   

No one seems to be ignoring you from what I can see.

At time of writing no one had replied with any thing that would help, although now you have and I want to thank you as that bit of advice is extremely helpful.

I knew it would be something very simple given the issue which just added to my fustration.  I'm technically savvy, although for newbies such as myself SMF is can be overwhelming as its file structure and code looks pretty complex at 1st glance.

No doubt as with anything, the further you look into it the easier it all becomes to understand. 

Cheers Ian

       

[Robert.]

Not again... what part of the sentence "We are all volunteers" don't you understand? It's not our problem that you don't get support questions answered, because:

1) We are all volunteers. So don't post bull****** like this topic if you didn't even donated a single dollar.
2) Ever heard of bots? Google it if you didn't heard of them before.
3) You didn't provide enough information in your original post, so it's not our fault.

If you want quick support, buy a charter membership. If you don't want to buy a charter membership, shut up then.

[Illori]

If you want quick support, buy a charter membership. If you don't want to buy a charter membership, shut up then.

being a charter member does not guarantee fast/quick support, it just says you will get support from our team.

[Kindred]

I will also call you on your BS complain that busterone's response was the only response of any help.

There was actually one team member attempting to help you right from the start. It's not our fault that you did not provide any useful information in your original post and that your responses were basically unhelpful in our attempts to help you....      If you want help, then you have to be willing to work WITH the people trying to help you rather than working AGAINST them and then complaining that no one is helping you.

At the time of your original BS complaint writing, you had a multi-response thread where someone was trying to help you and you had already violated forum rules by double posting your request.

Sheesh...

[Ian Holl]

Yay, all done  Just had to manually install 'Age & Location'.  @フリーレンジ  I don't get the "volunteer" thing.  I've financed the domain name and webspace for my neighbourhood's private forum, and I've also spent a long time setting it up etc... Just because I'm not being paid doesn't mean I won't support the members who use it     I've created a board named 'Technical Support' and I'll provide support for whatever problems my members are having.

From the little experience I've gained today from the support I've received I shall gladly pass on to other newbie members if they should too come across the same issue.

I will also call you on your BS complain that busterone's response was the only response of any help.

There was actually one team member attempting to help you right from the start. It's not our fault that you did not provide any useful information in your original post and that your responses were basically unhelpful in our attempts to help you....      If you want help, then you have to be willing to work WITH the people trying to help you rather than working AGAINST them and then complaining that no one is helping you.

At the time of your original BS complaint writing, you had a multi-response thread where someone was trying to help you and you had already violated forum rules by double posting your request.

Sheesh...

Kindred, as I explained it is a 'PRIVATE' forum for residents of my neighbourhood only.  Its whole point is that it is secure and for their eyes only - as the information on it is confidential.  If I have guests on it my members are going to wonder what the hell is going on as I've stressed it's secure so they can share information openly with one another.  These are people who have been victims of crime.  Some are old and vunerable.  I was prepared to create an account for troubleshooters but not prepared to make it public.

But anyway, I'm not adding fuel to ignite a flame war so 'thank you and have a nice day'. 

[Robert.]

I don't get the "volunteer" thing.

Thanks for using Google.[/sarcasm] Here you go:
http://en.wikipedia.org/wiki/Volunteering
Pretty hard to find that, it took me 3/4 seconds. That's quite long, isn't it?

I've financed the domain name and webspace for my neighbourhood's private forum,

Wow, I financed my own cake, does that count too?

Just because I'm not being paid doesn't mean I won't support the members who use it

Rite, so you're saying having a normal forum is the same as providing a software? That's quite a difference. You could have provided more information or even looked at Google.

I've created a board named 'Technical Support' and I'll provide support for whatever problems my members are having.

I'm wondering for how long.

If you're unhappy with the support here, just move on and go away.

[LiroyvH]

I don't get the "volunteer" thing.  I've financed the domain name and webspace for my neighbourhood's private forum, and I've also spent a long time setting it up etc... Just because I'm not being paid doesn't mean I won't support the members who use it     I've created a board named 'Technical Support' and I'll provide support for whatever problems my members are having.

And support is provided here as well. Just not always within 5 seconds after you posted.
And: You have to cooperate with people trying to help you, otherwise they cant help you.

Look at it from this way: If your neighbors have a question, and you don't reply within 5 minutes and they totally start hitting on you; would you think that is completely normal and that they are actually right for being so impatient and that they have the right to start being mean to you? o0
Wow... That's mad imho, sorry.

If you have all the time in the world to respond within a matter of seconds to any question raised: good for you. Unfortunately, the volunteers here don't have all the time in the world as they have a normal life, jobs, etc. and they simply do their best to answer each and every question asked in a reasonable time frame. If you have to wait a couple of days: simply have patience.... Impatience is NOT going to help you and makes sure people will be less interested in helping you out.

If you cant cut people that help you free of charge with software that is free of charge some slack by having some patience: please refrain from posting because you will not always get a response at once...
Give it some time. Not everybody has a endless amount of time nor is everybody all knowing.


Be grateful rather than hateful